Episode Directory

November 2014

October 2014

September 2014

May 2014

  • 5/29/2014: The Future of Business Arrives in Orlando Listen Now
  • 5/22/2014: Future of Accelerated Innovation: Lead, Follow or Move Over Listen Now
  • 5/15/2014: Future of Process Change: Solutions and Landmines Listen Now
  • 5/8/2014: Future of Networked Commerce: Changing How the World Interacts Listen Now
  • 5/1/2014: Future of Business Transformation: Insight-Driven Innovation Listen Now

April 2014

March 2014

Shad Adair

Shad Adair is a managing partner with Hula Partners LLC, specializing in Human Capital Management (HCM) strategy, SAP/SuccessFactors implementation and support, and product innovation services. He also serves on the advisory board of enterprise software and services firms, and is a corporate fellow for CMU’s Information Management Institute. As former CEO of the analytics firm SpinifexIT N.A., Shad led a successful launch, reaching profitability in less than 18 months while yielding revenue growth of 200% and profit growth of 293%, and recognition by Gartner as a 2013 Cool Vendor in the SAP Ecosystem. Before SpinifexIT, he was a senior partner with PremierHR International, a boutique SAP HCM implementation firm successfully acquired by HCL Axon, where he served as Vice President for HCM Services. He was HCM National Practice Director for SAP America and is a US Air Force veteran. He holds an M.A. with an emphasis in Organizational Management and B.S in Education and Development. View Guest page

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Vivek Bapat

Vivek Bapat is Global Vice President, Marketing at SAP, responsible for SAP’s corporate positioning and messaging, thought leadership, and evangelism of the overall solution portfolio and strategy. Prior to this role, Vivek led Solution Marketing for Manufacturing Industries and Supply Chain, PLM, and Manufacturing Applications. Before SAP, Vivek held several general management and leadership roles in technology and product management, strategy, M&A, and development with Rockwell Automation, Systems Modeling Corporation, and at Alfa-Laval (India). Vivek is the co-author of two books, “Call Center Performance Enhancement” and “The Pursuit of the Perfect Plant” and holds 8 global patents in manufacturing and supply chain technology. View Guest page

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Joe Barkai

Joe Barkai is an independent manufacturing industry analyst and consultant on product development, product management, and technical and business consulting to the automotive, industrial equipment, high tech and medical equipment industries. He provides guidance to software vendors and IT service providers in business strategies, competitive analysis, go-to-market strategies, partnerships, mergers and acquisitions. He also assists manufacturing companies in assessing business process maturity as a foundation to formulating an IT strategy and software selection. Involved in the Internet of Things and Machine-to-Machine communication long before these vogue terms were invented, Joe now focuses on the inhibitors and accelerators of making the IoT a reality, and collects “silly IoT ideas”. Previously, Joe was VP of research at IDC for discrete manufacturing industries and leading global practices in product lifecycle management, service lifecycle management, and connected cars. View Guest page

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Marc Brandenburg

Marc Brandenburg is the Director of Technical Solutions for Samsung. He works with Samsung partners to innovate, show them how to make their solutions run more efficiently on Samsung devices and offer go-to-market and joint-selling strategies for enterprise business segments. Marc plays a pivotal role in driving results and promoting solutions within the Samsung Solutions Exchange, with more than 130 solutions represented. Marc has more than 20 years of telecom and networking experience, with 10 of those years in wireless and the past five years focused specifically in mobile technology solutions. He specializes in pre- and post-sale support, understanding business drivers, and solution-based training. Prior to joining Samsung’s technical solutions team, Marc worked in the company’s sales force as a Senior Sales Engineer, providing key technical insight and support during the B2B sales process with large enterprise customers. View Guest page

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Gerry Brown

Gerry Brown, Senior Analyst – Customer Engagement & Marketing Technology at Ovum, articulates how digital marketing technologies deliver customer engagement and retention and should be deployed within the modern enterprise. Gerry’s commentaries simplify the complexities and ambiguities that surround the marketing technology ecosystem. Gerry is an experienced technology analyst and consultant with deep knowledge of the advertising technology space, as well as a marketing practitioner, having worked as a senior marketer within the technology industry. He is skilled in analyzing technology trends and forecasting market developments and in building customer-centric marketing strategies. Previously, Gerry was an analyst for Bloor Research; a lecturer for the Chartered Institute of Marketing (CIM) on the post-graduate diploma; Marketing Director at Hyperion and Microstrategy; and co-founded three research and consulting agencies serving and advising hi-tech companies. View Guest page

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Kerry Brown

Kerry Brown, SAP evangelist and thought leader and Head of Strategy & Alliances Americas, helps companies achieve organizational competency with SAP to create value while becoming a best-run company. An international speaker on change management, learning, social and collaboration, she interacts with diverse global occupational cultures and industries, including many Fortune customers. Previously Kerry has worked directly for Coca Cola Enterprises, Baker Hughes and CSR. For her thoughts on the evolution/revolution of learning and change: http://scn.sap.com/people/kerry.brown/content View Guest page

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Salvatore (Sam) Castro

Salvatore (Sam) Castro, Director, Responsive Manufacturing at SAP, has a Bachelors degree in Computer Engineering and a Masters degree in Computer Science, both through the Rochester Institute of Technology. He is a member of the LoB Manufacturing Solution Management group and came to SAP through the Lighthammer acquisition in 2005. He is currently responsible for the go-to-market activities and strategy of the SAP Manufacturing Integration & Intelligence (MII) product. View Guest page

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Michelle Cooper

Michelle Cooper is the vice president marketing at SAP, where she is responsible for leading Industry and LoB marketing programs for SAP North America. Her primary responsibilities are to enable accelerated growth and drive awareness, thought leadership, and demand for SAP solutions. With more than 20 years in the technology industry, Michelle has experience leading industry, regional, and solution marketing teams. Prior to SAP, she was vice president of marketing at Gelco Information Network where she served as the head of marketing for North America. She also held marketing leadership positions at RightWorks Corporation, a start-up acquired by i2 Technologies, PeopleSoft Incorporated and Texas Instruments. Michelle has a BBA from Longwood University with a concentration in Marketing and a minor in Management Information Systems. View Guest page

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Jeremy Cox

Jeremy Cox, Principal Analyst at Ovum, leads the research and insights into CRM and its potential for spearheading customer-driven business transformation. After joining Ovum in 2012, he established the broader customer-adaptive enterprise context identifying eight core attributes organizations need to be persistently relevant to their customers: leadership, an engaged workforce, collaborative, sensing capabilities to generate insight and foresight, a superior customer experience, continuous innovation, connected and frictionless processes, and an adaptive enterprise architecture. Before Ovum, Jeremy ran his own transformational CRM consultancy, with clients including HP, Microsoft, Carlson Wagonlit Traveler Services, Pitney Bowes, Honeywell, Eli Lilly, and mid-market firms Goldsmith Williams Solicitors, Camps Solicitors, and Hurst & Co Accountants. He was a principal consultant CRM at KPMG Consulting, held CRM internal consulting roles at IBM, and co-authored “Mid-Market CRM”. View Guest page

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Dan Cui

Dan Cui is Vice President of Sales & Business Development at Vuzix. His career as a sales, marketing and business development professional is focused on introducing leading-edge technology and products into new markets on a global basis. Dan has held senior positions in the consumer electronics, e-commerce, semiconductor, system and electronic design automation (EDA) industries. Prior to joining Vuzix, he held the position of Sr. Vice President of Sales & Marketing at Myvu (formerly MicroOptical) Corporation, one of the early Head Mounted Display (HMD) market leaders and developer of the first Android® smart glasses. Dan was instrumental in creating brand-name recognition and consumer demand around the world for Myvu’s award-winning, wearable video displays. View Guest page

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Richard Edwards

Richard Edwards established his reputation as a research analyst in 2003 and is now a principal analyst at Ovum. The “knowledge worker” and the “future of work” are the primary focus of his research stream, where his knowledge and expertise extend across the areas of enterprise collaboration, knowledge management, social business, and the consumerization of corporate IT. Richard has over 25 years of experience in the IT industry covering a range of industry sectors, including local government, pharma, life sciences, finance, and civil engineering. He has authored a number of in-depth Ovum reports and contributed to reports relating to information security management, business intelligence, and IT governance. Prior to becoming an analyst, Richard was a technology management consultant with Capgemini, where his role involved advising multinational clients on a range of matters relating to enterprise content management and knowledge worker strategy. View Guest page

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Jaco Van Eeden

Jaco Van Eeden, a Partner at Deloitte Consulting and a Global Enterprise Usability and User Experience (UX) Design Leader, designs and implements usability and mobile software products to simplify the day-in-the-life user experience. He has been building teams and practices to deliver Enterprise Business Transformations to Fortune 500 clients for over 20 years. Jaco is lead architect of the User Experience Platform for Cloud-based Enterprise Usability and Mobile solutions, combining business processes, analytics, social/collaboration and content in intuitive, persona-based day-in-the-life mobile and web solutions (sales, procurement, maintenance, logistics, customer self-service, HR). He helps organizations rethink business processes, enabling a user to do a job/role in three clicks or less with minimal training. Jaco brings intuitive, engaging consumer-based experiences to enterprises for desktops, web and mobile by applying a successful design thinking approach and UX playbook. View Guest page

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Jay Foard

Jay Foard is the Global Practice Lead, HANA Services. He is directly responsible for organically developing the SAP HANA service’s business and driving high performance growth across all regions. Previous roles at SAP include Regional Sale’s Manager, Financial Services, and APJ Regional View Guest page

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Joe Fuster

Joe Fuster is the Global Head of our Customer Engagement team. Our Customer Engagement team combines industry expertise with deep marketing, sales and service tenure to drive customer transformation initiatives. Joe leads a team of global customer executives, each with their own teams that serve as customer sponsors for our strategic accounts. Joe’s unique point of view and problem solving capabilities are rooted in over twenty five years of industry experience. Joe’s work with SAP customers spans multiple industries, with a particular emphasis on Consumer Packaged Goods, Discrete and Process Manufacturing, Healthcare and Life Sciences, Financial Services and Insurance. Joe has held previous senior leadership positions at Salesforce.com and regional leadership roles PeopleSoft, Siebel Systems and Chordiant Software. View Guest page

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Jorge Garcia

Jorge Garcia, Senior BI and Data Management Analyst at Technology Evaluation Centers, has more than 20 years of experience in all phases of application development, database and data warehouse (DWH) design, as well more than nine years in project management, covering best practices and new technologies in the BI/DWH space. Prior to joining TEC, Jorge was a senior project manager and senior analyst developing BI, DWH, and data integration applications with Oracle and SAP Business Objects. He has also worked on projects related to the implementation of BI solutions for the private sector, including the banking and services sectors. He has had the opportunity to work with some of the most important BI and DWH tools on the market. Jorge is a member of the Boulder BI Brain Trust, a gathering of leading BI analysts, experts, and practitioners who attend half-day presentations from interesting and innovative BI vendors. View Guest page

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Reuven Gorsht

Reuven Gorsht is a strategy and transformation executive with over 15 years of experience in the enterprise software and professional services industries. As Global Vice President of Customer Strategy at SAP, he is responsible for SAP's Global Go-to-Market (Sales Strategy), Sales Planning, and Sales Communications initiatives. He works with senior leadership teams to optimize and innovate the way the company positions its solutions and engages with customers. Prior to joining SAP, Reuven held progressive leadership roles in business and operations strategy. Outside of his role, he advises start-up companies, blogs on business strategy and transformational topics, and speaks at industry events. View Guest page

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Phil Hassey

Phil Hassey founded capioIT in 2010 to act as a Trusted Advisor supporting successful outcomes in emerging technology and geographic markets, particularly the Asia Pacific region. He has an enviable reputation for understanding, assessing and communicating insight into the increasingly diverse and complex technology sector as it attempts to tightly integrate to business requirements. He is constantly "tilting the world view" with unique but grounded perspectives for clients. Focus areas include: Analytics, Big Data, Cloud Computing and Service Delivery Models, Innovation, IT Strategy. Industry coverage includes Natural Resources, Retail, Commercial Property and the Public Sector. His 19 years of experience in corporate strategy, consulting and market intelligence has been gained in a diverse range of organisations and industries. Prior to founding capioIT, he established key business units at Springboard Research after leading IDC’s Asia Pacific Services research practice. View Guest page

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Matt Healey

Matt Healey is a principal analyst in TBR’s Software Practice, focusing on customer buying behavior, enterprise software markets and IT services. He leads TBR’s SourceIT program, a groundbreaking research initiative that analyzes customer buying behavior by vertical industry. Matt manages various engagements across TBR’s Software Practice, directing research that delivers valuable insights into customer behavior in competitive markets. His expertise and insight into vendor strategy enable the software team to deliver on highly analytical consulting engagements, and maximize efficiency and revenue for vendors. Matt is a key contributor to TBR’s Corporate IT Buying Behavior & Customer Satisfaction Study: Services & Support research. He has spoken at industry events such as CES and Interop, and is frequently quoted by media outlets and interviewed for Channel NewsAsia. View Guest page

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Elizabeth Hedstrom Henlin

Elizabeth Hedstrom Henlin is an analyst in Technology Business Research’s (TBR) Software Practice. In this role, she tracks trends and provides strategic insight on vendor business models. Her current areas of focus include enterprise software and virtualization as well as business intelligence and analytics. Elizabeth leads TBR’s corporate coverage of vendors including Oracle, SAP, VMware and Workday and is the lead analyst on TBR’s recently launched Business Intelligence and Analytics Software Vendor Benchmark. Elizabeth is involved in numerous custom consulting projects for TBR clients in addition to new market ventures. She has been quoted in publications including InformationWeek, TheStreet.com, eWEEK and The Wall Street Journal. View Guest page

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Patrick Heffernan

Patrick Heffernan is the practice manager for TBR’s Professional Services Practice, where he cultivates and manages projects covering topics ranging from management consulting to firms’ financial advisory services, as well as emerging technologies and consulting issues. Patrick’s responsibilities tap his expertise in competitive intelligence, strategy, and global political-economic impacts on business cycles and consulting vendors. Prior to joining TBR, Patrick was part of a Big Four firm’s competitive intelligence team, conducting field work and analysis. His professional career started in diplomacy, with Middle East postings as a foreign service officer with the U.S. State Department and counterterrorism assignments with the National Security Council and the U.S. Department of the Treasury. Patrick received a B.A. from Washington and Lee University and an M.A. in foreign affairs from the University of Virginia. View Guest page

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Girish Hegde

Girish Hegde is an SAP Technical Manager at Greene Tweed responsible for implementation and support of technology solutions. Greene Tweed is a 151-year-old leading global manufacturer of high-performance elastomers, advanced-engineered thermoplastics, high-performance thermoplastic composites, and integrated material solutions, with facilities across North America, Europe and Asia. Its solutions are used by industries including Aerospace, Oil Field Services, Petrochemical & Power, and Semiconductor & Solar. Girish started his career in mechanical engineering, then moved to ERP implementation projects. He has over 16 years of SAP solution implementation experience spanning process and discrete manufacturing. He now manages SAP solutions across different modules with a focus on manufacturing transformation. He is the current ASUG (America SAP’s User Group) Manufacturing Special Interest Group chair. He holds a Bachelor of Engineering degree. View Guest page

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Mario Herger



Mario Herger is CEO, founder and partner of Enterprise Gamification Consultancy LLC, a strategic consulting group focused on gamification, innovation, social business, and intrapreneurship in the enterprise. He had been Senior Innovation Strategist at SAP Labs in Palo Alto, California and Global Head of the Gamification Initiative at SAP where he worked for 15 years. He also co-founded in 2013 and leads the Austrian Innovation Center Silicon Valley (AICSV) that connects Austrian and CEE startups and companies with the Silicon Valley. In his work as a gamification consultant and at SAP, Mario has encountered and supported gamification efforts in the enterprise from multiple levels and departments, including Sustainability, On Demand, Mobile, HR, Training and Education, and Banking. Mario has a Ph.D. in Chemical Engineering from the Vienna University of Technology and an undergraduate degree in International Business Management from the Vienna University of Economy. View Guest page

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Drew Hofler

Drew Hofler, Director, Solutions Marketing for SAP Cloud & Network Solutions, is responsible for Ariba’s Network and Financial suite of solutions. He brings almost 20 years of financial services, operations, and software industry experience to SAP. Prior to SAP, he served as Vice President, Treasury Product Management for PNC Bank and Director, Payment Systems at Tier Technologies. Drew began his career at Thrivent Financial. He has been interviewed and quoted widely in finance and supply chain industry publications around the topics of e-Invoicing, shared services, dynamic discounting, working capital management, and Networked Economy-related issues, and has published a number of articles on these subjects. Drew is a regular contributor to various Networked Economy and financial supply chain blogs. View Guest page

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Keith Hontz

Keith Hontz, Global Vice President within the SAP Customer Line of Business Organization, is responsible for supporting strategic opportunities for SAP’s Customer Engagement (Sales, Service, Marketing, Social & Commerce) solution business for both Cloud & OnPremise. Managing a team of highly experienced sales execution and solution professionals in the Americas while leveraging an extended network of expert support resources in the area of Customer Engagement Sales & Service, Keith’s mission at SAP is to help companies engage with their customers like never before. Most recently in 2014, Keith was responsible for the launch of the Americas Customer LoB SWAT & Win Room, a world class physical space and command center located in SAP’s headquarters, with the exclusive focus on winning business in competitive strategic engagements. Keith is an innovative and dynamic executive leader with deep expertise in Customer Relationship Management business processes and solutions. View Guest page

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Dr. Steven Hunt

Dr. Steven Hunt is Vice President of Customer Research at SuccessFactors where he guides development and implementation of technology-enabled solutions to maximize workforce engagement and productivity. He has over 20 years of experience designing strategic human resource processes, and has played a pivotal role in the implementation of systems that have improved productivity and engagement of millions of employees working for hundreds of companies around the world. An active author and presenter, Steven has written two widely respected books on HR process design and implementation: “Commonsense talent management: using strategic human resources to increase company performance” (Wiley Press, 2014) and “Hiring success: the art and science of staffing assessment and employee selection” (Wiley Press, 2007). View Guest page

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Whitney Johnson

Whitney Johnson is a leading thinker on driving innovation via personal disruption, having co-founded Clayton Christensen's investment firm, Rose Park Advisors. She is a former double Institutional Investor-ranked analyst at Merrill Lynch. After spending years exploring the theory of disruption and how it applies to investing, Whitney has concluded that companies can only disrupt when people do. Whitney is a regular contributor for the Harvard Business Review and Linkedin. She speaks and coaches at Fortune 100 Companies, top tier educational institutions, and industry conferences. Recently, her work was recognized by Thinkers 50, which named her as a finalist for the 2013 Future Thinker Award, and the Wall Street Journal dubbed her one of 20 Money Thinkers to Follow. View Guest page

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George Kembel



George Kembel, Global Director and Co-Founder, Stanford D.School, is an entrepreneur and investor turned educator. George spends his time working with students, teachers, leaders, and investors to unlock the latent innovative capacity of their teams and organizations. Under his leadership, the d.school has grown from a few projects and a classroom of students to hundreds of projects, thousands of students, and a cutting-edge 30,000 sq.ft. facility at the center of campus. From a napkin manifesto to a recognized leader in innovation and education, the d.school has helped usher in a larger global design thinking movement. George focuses the d.school on innovators, not innovations. He prioritizes learning over expertise, experimentation over planning, and collaboration over individual excellence. His personal missions include: fundamentally transforming how we educate our children, how we lead our organizations, and how we tackle some of the most significant challenges of our time. View Guest page

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Allan Krans

Allan Krans is a principal analyst and practice manager for TBR’s Cloud Practice, with focus on cloud services, enterprise security, storage and software markets. He is the project lead for multiple engagements in the software space, directing research that delivers valuable insights into the alignment between customer behavior and the competitive marketplace. He provides analysis and insight on EMC, Microsoft, IBM Software and Symantec as well as contributes to quarterly benchmarking activities, including the Software Vendor Benchmark and the Public Cloud Benchmark. Allan is frequently quoted in industry publications such as The Boston Globe, eWEEK, Investor’s Business Daily and BusinessWeek. Prior to joining TBR in 2002, Allan held a project management role supporting the distribution model for a Fortune 100 insurance company. View Guest page

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John Kreisa

John Kreisa is a veteran from the enterprise marketing industry who brings a unique blend of open source and enterprise software marketing experience. John has worked on products at every level of the IT stack, from the depths of storage through to the insight of business intelligence and analytics. Currently John leads partner and strategic marketing initiatives at open source leader Hortonworks, who develops, distributes and supports Apache Hadoop View Guest page

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Janaki Kumar



Janaki Kumar is the Head of Strategic Design Services, America in SAP’s Design and Co-Innovation Center. She leads a team of designers who work directly with customers to transform their user experience. She has over a decade of experience building, coaching, and leading high performance teams to deliver design-led innovation. Janaki is the co-author of the book, Gamification at Work – Designing Engaging Business Software. She has a Masters degree in Information Systems from Boston University and has authored 20 intellectual property patent applications of innovative user experiences. View Guest page

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Laurent Lachal

Laurent Lachal, Senior Analyst, Infrastructure Solutions at Ovum, is leading Ovum Software Group's cloud computing research. He works in close co-operation with other members of the Ovum team, both within the software group as well as the Ovum IT services, telecom and vertical industry teams, to cover the various aspects of the cloud computing phenomenon and its impact on the software market. In his 19-year career as an IT analyst, Laurent has provided software vendors and users with insight into a wide range of issues from high-level business strategy issues to low-level technology ones. He has a deep knowledge of most segments of the IT industry from infrastructure to applications and was until mid-2009 in charge of Ovum’s open source-related research activities. Besides Ovum, where he has spent most of his career, Laurent has also been European software market group manager at Gartner Ltd View Guest page

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Josh Linkner

Josh Linkner is the New York Times bestselling author of Disciplined Dreaming: A Proven System to Drive Breakthrough Creativity, one of the top 10 business books of 2011. His new book, The Road to Reinvention, debuts on May 27. Josh is the CEO and Managing Partner of Detroit Venture Partners. He is playing a key role in the well-publicized turnaround of his hometown, Detroit, MI. Josh is the founder and former CEO of ePrize, the world’s largest interactive promotion agency providing digital marketing services for 74 of the top 100 brands. Prior to ePrize, Josh was the founder and CEO of three other successful technology companies. He has been honored as the Ernst & Young Entrepreneur of the Year and is a President Barack Obama Champion of Change award recipient. Josh is a regular columnist for Forbes, the Detroit Free Press, and Inc. Magazine. His work on innovation and urban revitalization has been featured in The Wall Street Journal, Fast Company, CNN, and The New York Times. View Guest page

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Jeff Losey

Jeff Losey, Head of the University of Farmers, Claims’ Professional Development Center since its 2012 founding, brings extensive insurance management and staff development experience to his role. Previously, he led the Farmers’ Large Property, Commercial Property and Catastrophe units, and delivered top-tier customer service and quality results every year. Jeff began his Farmers career in 1986 as a claims representative, and moved through branch and zone leadership roles in multiple lines – including property, auto, liability, commercial, med/PIP and subrogation – before becoming national manager of Large Property in 2000. He moved on to a director role in Commercial Property in 2003; AVP of Commercial, Large Property and Catastrophe in 2005; and VP of Property Claims in 2009. Jeff developed custom talent development and succession software for the Farmers Claims Organization. In 2013 he co-authored the ASTD book, “Big Learning Data” with Elliott Masie, Nigel Paine and others. View Guest page

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Eric Lowitt

Eric Lowitt is the Managing Director of Nexus Global Advisors, a leading strategy, collaboration, and sustainability advisory firm. Eric advises CEOs, senior public officials, and leaders of nongovernmental organizations in the fields of strategy, collaboration, and sustainability. He is the author of The Future of Value. His new book, The Collaboration Economy, provides a path toward inclusive growth that addresses our most vexing global challenges. Eric has consulted and advised companies for nearly two decades with Accenture, Fidelity Investments, and Deloitte Consulting, and earned his MBA from The Wharton School. He currently serves as an Advisor to the Board of the Angiogenesis Foundation, has been named a Top 100 Thought Leaders in Trustworthy Business in 2012, 2013, and 2014, and is a published author in the Harvard Business Review, Fortune, The Christian Science Monitor, and The Guardian, among other top tier media publications View Guest page

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Francesco Mari

Francesco Mari is Vice President responsible globally for the HANA Business Program inside SAP Custom Development. He works with customers in identifying and leading innovative projects where large volumes of data are leveraged by the SAP HANA platform to unlock untapped opportunities and generate tangible business value. Francesco has a 25-year record as a management consultant, entrepreneur and business leader. In 2000 he joined SAP Italy, holding management positions including Chief Financial Officer, Chief Operating Officer and Field Services Director. In 2009 Francesco was appointed as head of EMEA Sales for the SAP BusinessObjects Hub, completing the integration of BusinessObjects services and driving a dramatic improvement in business performance. From 2010-12, Francesco co-led globally the new Performance and Insight Optimization Line of Services, aimed at bringing to the market services-driven innovation in Advanced and Predictive Analytics for line of business executives. View Guest page

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Jason Mayden



Jason Mayden is VP of Design, MarkOne. Previously, as Sr. Global Design Director, Jordan Brand/Nike Inc., he oversaw the design and execution of all conceptual products, data driven innovations, and inline lifestyle and performance product for Jordan Brand. During his 13+ years at Nike, he led and contributed to the creation of innovative sport performances products for athletes and cultural icons such as Carmelo Anthony, Chris Paul, Russell Westbrook, Derek Jeter, and Michael Jordan. In 2011, Jason received his Master’s degree in General Management and Social Innovation from Stanford University’s Graduate School of Business and returned to Nike as the Global Director of Innovation for Nike Digital Sport, responsible for the strategic investigation of new technologies and services, including Nike Fuel Band. Jason is a d.Fellow at the Hasso Plattner Institute of Design at Stanford University and a columnist/blogger for Hypebeast Magazine and hypebeast.com. View Guest page

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Manish Nirmal

Manish Nirmal is the Leader of Sales and Strategy for HP’s Application Delivery Management Solutions, acting as a trusted advisor to customers internal to HP and externally. His extensive knowledge and experience in Application Delivery provide a unique perspective to understand customer challenges and help HP craft solutions that solve real world problems. As a Sales Leader, Manish is responsible for the ADM Solution Sales across the Americas. He creates and executes programs to boost sales and pipeline. Manish is an evangelist for the ADM Solutions and a champion for new products in the ADM Pillar. As a customer advocate, he brings the customer’s perspective to the HP R&D, Marketing and Sales Teams. Prior to this role, Manish spent 17 years in leadership roles in Technical Sales. He most recently was the Technical Sales Leader in the Northeast. Manish has a BS in Business IT from the University of Connecticut and several industry certifications, and is an HP ExpertOne Member. View Guest page

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Rajat Paharia



Widely recognized as the father of gamification, Rajat Paharia founded Bunchball in 2005. Since then, he has parlayed his unique understanding of technology and design – along with a preternatural ability to recognize patterns – into the creation of a company whose market-defining solutions have helped engage customers and motivate employees at a wide array of companies, including Toyota, Mattel, T-Mobile, Bravo, VMware, ESPN, BOX Technologies and Kimberly Clark. Before founding Bunchball, Rajat had built a technology design career at IDEO, Philips Consumer Electronics, IBM Research and ViewStar. He earned a Master’s degree in Computer Science (with a focus on Human Interaction) from Stanford University, and a Bachelor’s degree from the University of California Berkeley. Rajat is the author of Loyalty3.0 – How to Revolutionize Customer and Employee Engagement with Big Data and Gamification. View Guest page

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Susanne Passante

Susanne Passante is Vice President of Business Integration Services for Day & Zimmerman, reporting directly to the CIO. Suzanne is a dynamic senior leader with proven leadership capabilities to help businesses realize and sustain the full potential of organizational, process and technology changes. She has extensive experience in organizational development, process optimization, project management, HR shared service operations, technology implementation, and measuring ROI. A highly skilled change leader with an energetic, hands-on style, Suzanne has a passion for supporting business leaders and developing high-performing teams to achieve extraordinary results aligned to the business’ strategic goals. She is currently part of a strategic business initiative using design thinking as the catalyst to transform core business processes enabled by SAP. View Guest page

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Sunil Patel

Sunil Patel is the Vice President for SAP’s Value Partnership (VPS) practice in the Americas, where he develops and grows long-term relationships with customers to deliver business outcomes from SAP solutions. Sunil’s responsibilities include go-to-market for VPS as well as leading the team of principals who serve large strategic customers with value realization and enterprise architecture services. Prior to joining SAP, he was a strategy consultant at McKinsey and Company and has led strategy and business development teams at multiple high-tech companies, including IBM, Dell, and Oracle/Siebel. Sunil received a B.S. degree in Electrical Engineering and an MBA, both from the University of Texas at Austin. View Guest page

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Kris Pederson

Kris Pederson is an executive with 25 years of management consulting, human resources, auditing, and financial analysis experience. She currently leads IBM’s Transformation Center of Excellence, as an expert in large-scale business transformation associated with business process and system integration efforts. Expertise and focus includes strategy consulting, business development, Value Realization/financial engineering, human resource processes, change leadership/organization change, and technology-driven transformation/IT strategy. Kris has held numerous leadership roles within IBM’s Global Business Services organization. Prior, she was a Management Consulting Partner at PriceWaterhouseCoopers, which was acquired in 2002 by IBM. View Guest page

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Evan Quinn

Evan Quinn is Research Director, Information Management at EMA, covering data integration, business process management, CRM, and database/data management. In his 20 years as an IT practitioner, he served in software development, development management, and product management roles in engineering and construction management at Stone & Webster, and in banking at Chase and Bank of Boston (Bank of America). He directly participated in the genesis of project management and data exchange applications, helped build first generation global electronic banking solutions, and led the delivery of large scale business intelligence (BI), sales automation, and performance management projects. As an industry analyst he launched and led the Java-Internet software service at IDC and enterprise application services at Gartner, and oversaw six application practices at IDC. Evan also worked in communications, competitive intelligence, and marketing at Oracle, Avaya, Actian, HP, and Symantec. View Guest page

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David Raab

David Raab started his career as a marketer, in magazines and continuities. He is now a consultant and industry analyst specializing in helping marketers select and acquire appropriate technologies. He is author of the Marketing Automation Vendor Selection Toolkit, Guide to Customer Data Platforms, and Marketing Performance Measurement Toolkit, and blogs extensively on industry topics. Fun fact: David built his first marketing database in 1979, using the mailing list function of a stand-alone Wang Word Processor.” View Guest page

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Michel Sérié

Michel Sérié, Global Head of Service Innovation, Global Services for SAP, is responsible for finding, evaluating and establishing new ways of doing business by improving the Service concept. Under Michel, the Service Innovation team has kept a close eye on game-changing innovation drivers and emerging technology and trends, to create new revenue opportunities. Michel started at SAP France in 1989 as a financial consultant. In 1994, he ran and grew the Services business in the French-speaking part of Switzerland. After working in solution management, in 1999 he was part of the founding management team of an SAP-owned startup dealing with market places, B2B and Portals. This subsidiary grew to 200+ employees. From 2002-2006, Michel set up and ran the EMEA NetWeaver Consulting organisation with 1,500 consultants, before taking on a global responsibility to run the SOA adoption program within Field Services. Born in Paris, he has lived in Italy, Germany, Switzerland and France. View Guest page

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Michel Sérié

Michel Sérié, Global Head of Service Innovation, Global Services for SAP, is responsible for finding, evaluating and establishing new ways of doing business by improving the Service concept. Under Michel, the Service Innovation team has kept a close eye on game-changing innovation drivers and emerging technology and trends, to create new revenue opportunities. Michel started at SAP France in 1989 as a financial consultant. In 1994, he ran and grew the Services business in the French-speaking part of Switzerland. After working in solution management, in 1999 he was part of the founding management team of an SAP-owned startup dealing with market places, B2B and Portals. This subsidiary grew to 200+ employees. From 2002-2006, Michel set up and ran the EMEA NetWeaver Consulting organisation with 1,500 consultants, before taking on a global responsibility to run the SOA adoption program within Field Services. Born in Paris, he has lived in Italy, Germany, Switzerland and France. View Guest page

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Jeff Shaner

Jeff Shaner is a Senior Product Manager the Software Products and Development Division at Esri (Environmental Systems Research Institute). With close to 20 years of experience in GIS and GPS, Jeff has been a key contributor to the development of geospatial technology within Esri products. For the past seven-plus years, his focus has centered on the development of new technology offerings that drive Esri products into new areas of business (mobility, store-branded apps, and cloud initiatives) on a variety of new platforms, including Tablet PCs, Windows Mobile, iOS, Android, Windows Phone, WinRT, and Mac OS X. His primary role is advocate for the end users of Esri software – to manage teams of talented software engineers in creating innovative software products, define product offerings and schedules, present development to stakeholders, evangelize Esri's product roadmap and gather user needs, present to customers and maintain existing released products. View Guest page

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Shuchi Sharma

Shuchi Sharma is the Global Head of Business Transformation Services, Market Development. She has spent most of her career at the crossroads of business and technology helping business executives achieve value from their IT initiatives – supporting them on strategy, process reengineering, value realization, organizational change, program management, and business intelligence. She has held senior leadership positions and led professional services and consulting practices for SAP and SAS covering operations, sales and delivery in both Europe and the US with responsibility for several European countries/regions’ operational business units. Shuchi is a TCK, or “third culture kid”….speaks German, Hindi, French, and some Italian, and has lived overseas for much of her life. She enjoys discovering other cultures through travel, cuisine, and running. View Guest page

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Greg Smith

Greg Smith is Vice President and Head of the SAP HANA and Big Data Services Center of Excellence for the Americas. In his 20-plus years in the software industry, Greg has led many customer ERP journeys as a consultant and helped launch many solutions for SAP including NetWeaver and HANA. He has been with SAP for 17 years and has witnessed the transformation of the business software landscape. Greg is active in rolling out the SAP Cloud to SAPs customers and continues to advise customers in their business transformations. Prior to joining SAP, Greg worked in mid-market software vendors in development roles. In addition to his industry affiliations, he is an alumna board member for the Olin School of Business at Washington University. View Guest page

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Colleen Speer

Colleen Speer brings two decades of leadership experience and IT business expertise to her position as Vice President and Head of Active Global Support North America (AGS-NA). She is responsible for the support and technical health of SAP customer’s solution, and for driving growth in SAP’s strategic Premium Maintenance business which proactively helps customers simplify and accelerate their adoption of innovation technologies, such as HANA, Mobility and Cloud, without causing a disruption to their business. At SAP, Colleen has held various technical and leadership positions working with large multinational customers. She has firsthand experience helping customers leverage standardization and best practices to accelerate execution in all phases of the engagement lifecycle - Plan, Build, Run, and Operate. Prior to SAP, Colleen was a Business Analyst in the Retail Industry, analyzing business processes and working with development teams to build required software solutions. View Guest page

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Peter Spielvogel

Peter Spielvogel is Senior Director of Product Marketing for the SAP Imagineering team. He works with SAP customers to explore disruptive technologies, business models, and market opportunities across cloud computing, mobility, big data, and user experience - and productize these ideas. Peter is leading the go-to-market activities for SAP Screen Personas, a solution that allows customers to drive productivity through personalization. He brings more than 20 years of experience in marketing, product management, sales, and software development to this role. Peter joined SAP in 2011 from HP, where he led global product marketing for a global product marketing team for data center and cloud management software. Prior to that, he held executive-level marketing roles at several high-tech startup companies. In 2012, Peter co-authored a book on how to use social media for business-to-business marketing (www.b2bsocialmediamarketingbook.com). View Guest page

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Jason Sprunk

Jason Sprunk is a change architect and practitioner with Rockwell Automation since 2007, serving as Global Readiness Leader for five years, and most recently as leader of the CRM services team. Spending 16 years at the intersection of people, process, and technology, Jason help organizations and teams manage the transition from current to desired future state. He begins a new chapter soon as the leader of Process Excellence for Rockwell’s global pricing function, where he will draw upon the same skills and experiences of transition management. An industry recognized leader, Jason has delivered keynotes in Australia and South Africa on the topics of change management, super-user community best practices, and training development programs. Actively volunteering with the ASUG community for more than ten years, he presently serves as the Services & Support Community Facilitator View Guest page

Episode Listing:

Richard Strattner

Richard Strattner has been with SAP for the last 9 years, all in Global Marketing focused on the Services business. Prior to SAP, Richard worked as a management consultant and at the start up Embark.com. He is based in NY, where he lives with his wife and daughters. View Guest page

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John F. (Jeff) Tanner Jr.

John F. (Jeff) Tanner Jr., Professor of Marketing at Baylor University, is the Director of Baylor’s Innovative Business Collaboratory, a collaborative field laboratory conducting actionable research in partnership with organizations such as Cabela’s, Teradata, Viverae and Splunk. A scholar and consultant in the areas of marketing strategy and customer relationship management, he has published over 70 articles in the leading marketing journals, as well as 15 books. “Dynamic Customer Strategy: Today’s CRM” was released in December, 2013. He has taught and consulted in the area of marketing performance and customer strategy with executives in India, France, Canada, Mexico, Ireland, Switzerland, Australia, Colombia, Malawi and Trinidad. Jeff has testified as an expert witness in cases involving consumer confusion, trade shows and exhibitions, and sales issues. Jeff and his wife own and operate a thoroughbred breeding and racing operation. View Guest page

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Michele Weber

Michele Weber is the VP, Growth Marketing for SAP North America, responsible to drive increased customer engagement via thought leadership programs, integrated digital media, content and community strategies. At SAP, Michele has led President and CMO sponsored marketing transformation initiatives to improve customer outcomes and company performance. As the VP of Ecosystem and Channel Marketing, she was twice named to CRN’s Top 100 Women of the Channel list, and was responsible to drive close to $100M in sales accepted pipeline as the VP, Programs & Initiatives. Prior to SAP, Michele led agency-side account services for JWG Associates., Inc. (now TMP Worldwide) and advised startup CIO and CTOs on e-business strategies at US Interactive. She is a strong connector of external business trends and internal networks to collaborate cross-functionally, orchestrate across silos, and consult with executive and future leaders. View Guest page

Episode Listing:

Dan Wellers

Dan Wellers is an experienced leader with a deep understanding of high growth, technology markets. Currently focused on strategic insights and futures at SAP, his expertise includes marketing, strategy, thought leadership development, positioning and messaging, and sales; honed over 30+ years of domestic and international experience with enterprise software, services, and hardware organizations – from start-ups to mega-cap global firms. View Guest page

Episode Listing:

Lori Williams

Lori Williams is Vice President for Market Development & Channel Sales for SAP Education in North America. But don’t let the lofty title fool you. She’s experienced first-hand how developments in demographics and technology are changing education in the workplace. Lori has spent much of her career on the front lines, working closely with SAP customers to build effective learning strategies. At the same time, she raised a daughter – a Millennial who recently joined the workforce. Over the past 11 years, Lori has held several positions within SAP Education, including Director of Strategy and Transformation, Sales Director, and Enablement Executive. In her current position, she is responsible for driving strategic direction for SAP Education in North America, managing the organization’s portfolio, marketing, communications and field enablement, presales support, along with indirect channel sales. View Guest page

Episode Listing:

Sam Yen



Sam Yen was named Chief Design Officer of SAP on June 1, 2014. He will continue his work to drive a new era of commitment to design and user experience at SAP and, above all, listen to customers´ needs and roll that conversation into tangible results. High profile projects are SAP Fiori, SAP Screen Personas and SAP´s UX design services. Previous roles include Global Head of Design and User Experience, and the lead for SAP AppHaus, an innovation team tasked with building new solutions, establishing new markets, and reaching new users. Sam initially joined SAP as a senior member of the Design Services Team, a multi-disciplinary group in the Office of the CEO tasked with accelerating the adoption of Design Thinking as a process for innovation and development of internal and external SAP products. Before SAP, Sam co-foundes Covigna, Inc., an enterprise software company that delivered contract management solutions. Sam has a Ph.D. in Design Theory and Methodology from Stanford University. View Guest page

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Jonathan Zufi

Jonathan Zufi is the Director of the North American Mobility Innovation Center for SAP. He leads a team of some of the industry's best mobility UI and UX developers supporting strategic SAP accounts and opportunities. He focuses on building compelling mobile solutions and experiences for the enterprise with native, mobile web and cross platform app development. He works directly with sales, marketing and go-to-market teams to show customers a realistic path to their mobility strategy. Jonathan is the author of 'ICONIC: A Photographic Tribute to Apple Innovation', a self-published 350-page photography book showcasing 37-years of Apple products. http://iconicbook.com. In 2002, he received the Pearcey Award, one of the Australian government’s highest awards for I.T. innovation. He earned a Bachelor of Computing with honors from the department of Robotics and Digital Technology at Monash University in Melbourne. View Guest page

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Future of Networked Commerce: Changing How the World Interacts

May 8, 2014
Hosted by Bonnie D. Graham

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Episode Description

The buzz: Networks. Over the past 20 years, B2B, B2C, mobile technology, exchanges, LinkedIn, Facebook, and Twitter have changed how we interact personally and commercially with the world. This Network Economy, aka the next global economic revolution, is accelerated by the convergence of social connectivity, device-to-device connectivity, and business-to-business connectivity and collaboration. Have we just scratched the surface of leveraging networks to drive speed, volume, and value in electronic commerce? The experts speak. Vivek Bapat, SAP: “One does not discover new lands without consenting to lose sight, for a very long time, of the shore” (André Gide). Drew Hofler, SAP: “It is the long history of humankind (and animal kind, too) those who learned to collaborate and improvise most effectively have prevailed” (attributed to Charles Darwin). Reuven Gorsht, SAP: “There are no old roads to new places.” Join us for Future of Networked Commerce: Changing How the World Interacts.

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Future of Business with Game Changers, Presented by SAP

Thursday at 7 AM Pacific Time on VoiceAmerica Business Channel

Game-changing technology strategies are transformational, exciting and disruptive for a reason. They shake up your status quo. They get you thinking about new ways to scale, compete and grow. They move you in amazing new directions.

Join host Bonnie D. Graham as she invites you to take an additional coffee break with game-changers for our special series on a glimpse into tomorrow’s hot business and industry trends, on The Future of Business with Game Changers.

Learn how you can become the savvy Transformation Leader who takes your company across the finish line as you look ahead to the next wave of business innovation.

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Bonnie D. Graham

Bonnie D. Graham has been producing and hosting live talk radio since 1998. She is the creator, producer and host of the weekly business talk series, “Coffee Break with Game-Changers, presented by SAP” that debuted in Fall 2011.

SAP helps companies of all sizes and industries run better. From back office to boardroom, warehouse to storefront, desktop to mobile device, SAP empowers people and organizations to work together more efficiently and use business insight more effectively to stay ahead of the competition. We do this by extending the availability of software across on-premise installations, on-demand deployments, and mobile devices.

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