Question Everything: BORG Quality + Empowerment + Standardization (ENCORE)
July 3, 2014
Hosted by Gwendolyn D. Galsworth, Ph.D.
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Episode Description
Why do the Sami people in the Arctic have 180 words for snow and nearly 1000 for reindeer? Because words matter. Words are different because different meanings are needed. In much the same way, it is important to question why we have so many different improvement approaches and to probe our assumptions about what we believe their differences are. Our results can only be as good as our thinking. This week, Gwendolyn Galsworth (visual expert and your host) takes us through the three remaining components of the BORG mind: Borg Quality, Borg Empowerment, and Borg Standardization. What happens when we buy the marketing and not the product? Or eat the packaging instead of the meat? What happens when we organize our improvement initiatives around mistaken beliefs and fuzzy hopes? Why can’t Six Sigma eradicate defects? Why is an empowerment mandate never enough? When does the pledge to standardization defeat long-lasting improvement solutions? Another great ENCORE while Gwendolyn is in China.
Visual Workplace Radio: Let the Workplace Speak
Archives Available on VoiceAmerica Business Channel
Visual Workplace Radio: Let the Workplace Speak offers the best in practical tools, methods, and strategies for improvement leaders who want to apply workplace visuality and harness its remarkable cultural and bottom line contribution. Visuality: you can’t get to excellence without it.
Each week, award-winning author and foremost visual workplace expert, Dr. Gwendolyn Galsworth, targets new learning and applications through a range of formats, case studies, interviews with business leaders and topic experts.
Whether yours is a factory, hospital, military depot, bank, office or dry cleaners, get informed, get inspired, get visual.
Gwendolyn D. Galsworth, Ph.D.
Gwendolyn D. Galsworth, PhD, is president and founder of Visual Thinking Inc. and The Visual-Lean Institute(r), a training, consulting, and research firm in visual workplace technologies. Over a period of 30 years, Dr. Galsworth has codified the field of visuality into a single coherent framework of thinking and application called the 10-Doorway Model.
In 2005, Dr. Galsworth established the Visual-Lean(r) Institute where in-house and external trainers are licensed in nine core visual workplace courses.
Four of her nine courses are now available as on-line training systems (English/Spanish), with more to come. Galsworth is author of seven books, including two Shingo Prize winners: Visual Workplace/Visual Thinking and Work That Makes Sense, available from her website and Amazon.
Dr. Galsworth began in the 1980s as the head of training/development at Productivity Inc. She worked closely with Dr. Ryuji Fukuda to adapt the CEDAC(r) method for western companies, and with Dr. Shigeo Shingo to develop, among many things, poka-yoke for the West. She was principal developer of Visual Factory, TEIAN (operator-led suggestion systems), and the X-Type Matrix.
A Fellow on the Shingo Institute Faculty and former Baldrige and Shingo Examiners, Galsworth has led study missions to some of the world’s finest companies, including in Japan. Dr. Galsworth lives in New England where she happily works, hikes, and writes.
