MWV's Kendall Henry: When Executives Become Leaders of Improvement
April 16, 2015
Hosted by Gwendolyn D. Galsworth, Ph.D.
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Guest Information
Episode Description
For his first 16 years with global packaging giant, MeadWestvaco ($5 billion sales/125 sites/ 16,000 employees/30 countries), Kendall Henry made success happen in many MWV facilities. If a challenge occurred, he turned to technical subject matter experts for solutions. And it worked—until it didn’t. Tune in this week when your host and visual expert, Gwendolyn Galsworth, interviews MWV’s Kendall Henry. Hear what happened to change this executive’s definition of what success means and how to get it. Listen as Mr. Henry describes how he used his new role as plant manager at MWV/Slatersville (Rhode Island) to develop a spirited and engaged workforce of self-leaders and add to the improvement contribution that used to be the sole domain of technical experts. Learn how he is harnessing the power of visuality and lean to involve everyone in improving their own work daily—and become engrossed in and accountable for stabilizing and growing the Slatersville site. Tune in/learn more.
Visual Workplace Radio: Let the Workplace Speak
Archives Available on VoiceAmerica Business Channel
Visual Workplace Radio: Let the Workplace Speak offers the best in practical tools, methods, and strategies for improvement leaders who want to apply workplace visuality and harness its remarkable cultural and bottom line contribution. Visuality: you can’t get to excellence without it.
Each week, award-winning author and foremost visual workplace expert, Dr. Gwendolyn Galsworth, targets new learning and applications through a range of formats, case studies, interviews with business leaders and topic experts.
Whether yours is a factory, hospital, military depot, bank, office or dry cleaners, get informed, get inspired, get visual.
Gwendolyn D. Galsworth, Ph.D.
Gwendolyn D. Galsworth, PhD, is president and founder of Visual Thinking Inc. and The Visual-Lean Institute(r), a training, consulting, and research firm in visual workplace technologies. Over a period of 30 years, Dr. Galsworth has codified the field of visuality into a single coherent framework of thinking and application called the 10-Doorway Model.
In 2005, Dr. Galsworth established the Visual-Lean(r) Institute where in-house and external trainers are licensed in nine core visual workplace courses.
Four of her nine courses are now available as on-line training systems (English/Spanish), with more to come. Galsworth is author of seven books, including two Shingo Prize winners: Visual Workplace/Visual Thinking and Work That Makes Sense, available from her website and Amazon.
Dr. Galsworth began in the 1980s as the head of training/development at Productivity Inc. She worked closely with Dr. Ryuji Fukuda to adapt the CEDAC(r) method for western companies, and with Dr. Shigeo Shingo to develop, among many things, poka-yoke for the West. She was principal developer of Visual Factory, TEIAN (operator-led suggestion systems), and the X-Type Matrix.
A Fellow on the Shingo Institute Faculty and former Baldrige and Shingo Examiners, Galsworth has led study missions to some of the world’s finest companies, including in Japan. Dr. Galsworth lives in New England where she happily works, hikes, and writes.
