Frequently Asked Questions

Technical Support

Q: How do I know if my computer is capable of accessing streaming audio and/or video?

A: If you have an internet connection (preferably, broadband) and the free macromedia flash player you can access and listen/view on your computer in real time.

Q: What is the difference between Live & On-Demand Broadcasts

A: Live broadcast are broadcast in real-time. The average delay for streaming audio is roughly 10 to 30 seconds. On-Demand brodcasts are pre-recorded, archived materials available when you want it. Every show on VoiceAmerica network is archived and availabel on-demand.

Q: Why do video clips sometimes stop or pause?

A: The most common cause of a pause (buffering) or stop is Internet traffic congestion. If this problem persists, try closing the player, then re-launching it.

Q: Do I need to be concerned about Firewalls?

A: Some corporate networks and Internet Service Providers block streaming transmissions. If you cannot see video clips (even though your system meets the system requirements noted above), you may want to contact your Internet Service Provider or Network Administrator to see whether a security firewall is blocking video transmission.

Q: My player opens, but I do not hear any audio and/or see any video (if applicable)

A: A browser error may have occurred. Try closing the player, then reopen it.

Your Internet Service Provider may be experiencing problems with their servers. If you cannot view other pages, and if the problem persists, you should contact your Internet Service Provider.

If you can access the player on another machine or other people can view it, it may be a problem with your browser cache.

To clear your browser cache on a Microsoft Windows PC:

In Microsoft Internet Explorer:

  • Click on Tools, then choose Internet Options.
  • Click the General tab.
  • Click the Delete Files button.
  • On the Delete Files dialogue box click the OK button. Selecting "Delete all offline content" is optional.
  • To close the Internet Options box, click OK (it may take a minute or more to clear the cache.)

In Netscape Navigator:

  • Click on Tools, then choose Internet Options.
  • Click the General tab.
  • Click the Delete Files button.
  • On the Delete Files dialogue box click the OK button. Selecting "Delete all offline content" is optional.
  • To close the Internet Options box, click OK (it may take a minute or more to clear the cache.)

In Firefox/Netscape Navigator 8:

  • Choose Options from the Tools menu.
  • Click the Privacy icon, then select Cache.
  • To close the Options window click OK.

To clear your browser cache on a Mac:

In Safari:

* Choose Empty Cache from the Safari menu, then click Empty.

In Firefox:

  • Choose Preferences from the Firefox menu, then select the privacy icon.
  • Click the Clear button within the Cache section.
  • Click OK to exit.