Robb Munson

Robb Munson is Vice President, Health Plan Service and Administration for Kaiser Permanente’s California Regions. In this role, Munson’s duties span the operational areas of Member Services as well as Claims Administration. Robb is currently leading the California Claims and Encounter Strategy Team, focused on the implementation of one comprehensive system to replace the four claims systems currently in use. In 2001 Robb worked to turnaround California’s 275-person HR service center. In 2003 his role expanded to include Membership Administration and direction for six additional Service Call Centers. Robb started the Call Center Professional’s Group in 2002, led the successful turnaround of the Ft. Worth CSC 2003-2004, became VP of HPSA for the Southern California Region in 2005, and then took on the California HPSA Vice President role in 2008. Robb also chairs the national Member Services Community of Practice, and is a sponsor on the national Claims Community of Practice.