What’s in a name? Plenty, for today’s ‘CIO’. Given this tech leader’s dynamically evolving role, their “I” stripe could be earned for bravery as an astute Integrator, game-changing Innovator, Infrastructure guru, Intelligence master – or some of each. But perhaps the title itself needs a makeover: ‘CCEO’ for Chief Customer Experience Officer.
Alphabet soup aside, who is best suited for this transformed and transformative function? What comes to mind are Superman / Superwoman traits, like a bold, progressive, fearless IT leader who meets tough challenges head-on. A strategic thinker whose vi
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