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Technology Revolution: The Future of Now

Technology Revolution: The Future of Now

Wednesday at 8 AM Pacific/11 AM Eastern

June 20th 2012: Retail Banks of the Future: For Customers, Not Bankers!

Bankers, listen up: It’s not about YOU anymore. Customers are demanding a hassle-free experience, convenience, faster transaction processing, fair fees. Gone are the days of luring them with a free toaster. Two recent blogs tell the story: “4 Reasons Why Bankers Should Think Like Retailers” and “Stop Running Banks for Bankers—Run Them for Customers.” What do the experts say? Javelin’s James Van Dyke: “In today’s increasingly always-on and real-time world, people increasingly want more control of their own ability to manage, monitor and move their money.” SAP’s Tom McAllister, former CIO, Ban

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Featured Guests

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Carl Snyder

Carl Snyder is a Senior Industry Principal in the Financial Services division for SAP in North America. His focus in on retail banking solutions – including core banking and the customer experience.
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James Van Dyke

James Van Dyke, Founder and President of Javelin Strategy & Research, has over twenty years’ experience in electronic commerce, financial services, security and payments. Javelin provides leaders with strategic and factual insights on customer transactions. Previously
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Thomas “Tom” F. McAllister

Thomas “Tom” F. McAllister brings a 35+ year financial services career to his role as a Senior Industry Principal in the Financial Services group at SAP America, Inc. He has held C-level positions on both the client and vendor sides of the banking, financial services
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https://www.voiceamerica.com/show/1981/technology-revolution-the-future-of-now 28/03/2024 06:00 28/03/2024 07:00 Technology Revolution: The Future of Now https://www.voiceamerica.com/show/1981/technology-revolution-the-future-of-now Bankers, listen up: It’s not about YOU anymore. Customers are demanding a hassle-free experience, convenience, faster transaction processing, fair fees. Gone are the days of luring them with a free toaster. Two recent blogs tell the story: “4 Reasons Why Bankers Should Think Like Retailers” and “Stop Running Banks for Bankers—Run Them for Customers.” What do the experts say? Javelin’s James Van Dyke: “In today’s increasingly always-on and real-time world, people increasingly want more control of their own ability to manage, monitor and move their money.” SAP’s Tom McAllister, former CIO, Bank of Ireland U.S. Holdings: ”The current state of flux makes this an excellent time to give the systems of the 1980s and 1990s a decent burial.” SAP’s Carl Snyder: “The revenue train may have left the station, but there is still ample opportunity to drive revenue growth and grow the ever-allusive wallet share that bankers crave.” Join us for Retail Banks of the Future: For Customers, Not Bankers! VoiceAmerica | Talk Radio | Online Talk Radio studio@voiceamerica.com false DD/MM/YYYY Add to Calendar
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