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How do you define “leadership”? Do you use the time-honored words of Vance Packard, marketing guru of the 1960s: “Leadership appears to be the art of getting others to do something you are convinced should be done?” If so, you are mis-quoting Packard’s truly brilliant contribution. Just two little words missing—and, with them, all meaning. This week, your host and visual expert, Gwendolyn Galsworth, supplies the two missing words and explains how the first of her five visual leadership tools helps leaders decide on and organize the corporate intent. At first glance, her Operations System Impro
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