Encore: Visual Metrics, Stacked Metrics: Segmenting Cause
May 26, 2016
Hosted by Gwendolyn D. Galsworth, Ph.D.
KPIs are a popular measurement approach. They are everywhere and here to stay. But that doesn’t mean they are a reliable way to improve. In fact, KPIs are structurally incapable of improvement—except as a kind of motivating shock like a bad report card when we were kids. Our parents get on our case; we knuckle down: get better grades quick—solve the problem. And we usually do—solve it enough for the KPI to bump up enough. A pattern forms: bad KPI + vigilant boss + enough problem solving = enough improvement. But what would happen if the measures themselves triggered improvement—without the stuff in the middle? If problem solving happened as we measured? That is exactly what visual metrics do—they stack cause and reveal the improvement pathway, in one fell swoop. This week, your host and visual expert, Gwendolyn Galsworth, walks you through the purpose and power of visual metrics and shows you how to use them. AND that can change everything. Tune in LIVE. Call in LIVE: 866-472-5790.
The Visual Workplace: Work That Makes Sense
Thursday at 10 AM Pacific Time on VoiceAmerica Business Channel
You’ve heard of the visual workplace. But do you really know what that means? And do you know the crucial role it plays in operational excellence? The Visual Workplace: Work That Makes Sense offers the best in practical tools, methods, and strategies for improvement leaders who want to apply workplace visuality and harness its remarkable cultural and bottom line contribution. Visuality: you can’t get to excellence without it. Each week, award-winning author and foremost visual workplace expert, Dr. Gwendolyn Galsworth, targets new learning and applications through a range of formats—case studies, interviews with business leaders and topic experts, and interaction through listener call-ins and QandA. Whether yours is a factory, hospital, military depot, bank, office or dry cleaners—get informed, get inspired, get visual. Listen to The Visual Workplace: Work That Makes Sense, airing live every Thursday at 10 AM Pacific Time on the VoiceAmerica Business Channel.
Gwendolyn D. Galsworth, Ph.D.
Across 30 years of hands-on implementations, Gwendolyn Galsworth, Ph.D. has nearly single-handedly created the models, concepts, and methods of workplace visuality that define visual’s distinct and powerful contribution to enterprise excellence—and to sustainable cultural and bottom line results. Dr. Galsworth is president and founder of Quality Methods International (QMI), a training, research, and consulting firm—and the QMI/Visual-Lean® Institute, where you can get trained in nine core visual workplace courses. A Shingo Prize Examiner, Gwendolyn is the author of many DVDs and books, including Visual Workplace/Visual Thinking and Work That Makes Sense, both winners of the coveted Shingo Research Prize. Her on-demand webinars and off-the-shelf training packages are rich in content and insight, each containing scores of actual visual solutions. (For more information or to make a purchase, visit www.visualworkplace.com.) Most importantly, she has honed and tested her work in companies around the world—factories, banks, hospitals, military depots, and offices—including Lockheed-Martin, Pratt/Whitney, Royal Nooteboom Trailers/Holland, Trailmobile/Canada, Bank of America, Midwest Cancer Centers, Rolls-Royce/UK, Crompton Greaves/India, Sears, United Electric Controls, and Wilson Transformer/Australia. When not on-site with clients, delivering keynotes or teaching at the Institute, Gwendolyn can be found hiking—or working on her next book.