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Say It Skillfully® is a show that helps you benefit from Molly Tschang’s expert guidance on the best possible ways to speak your mind at work in a positive and productive manner. In Episode 20, Molly's 1st caller, from Italy, shared an early learning of always creating a positive interaction—even with someone he may never see again—and asked about how to be complimentary, but not too much so. Tom called interested in how to keep his emotions in check when handling adversarial situations in meetings. (18:30). Next, Christy asked about a sensitive conversation with her husband when they don’t qu
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