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Do you ever get frustrated when you receive poor customers service? Or even better delighted, when customer service exceeds your expectations. How much more likely are you to use, recommend or even pay more for products or services when service is exceptional? However, do you regularly take the time to hold up a mirror in front of yourself and/or your business and challenge the level of service you provide? In an age when there are often multiple alternatives to your products and services, customer service is a key differential. On this show I am delighted to have a leading light in the world
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