Encore: The Key to Automotive Industry Disruption: Become Customer-Obsessed

November 19, 2019
Hosted by Bonnie D. Graham

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Episode Description

The buzz: “We see more change in the next five years than there’s been in the last 50.” (Dan Ammann, GM). The non-nimble auto industry is facing unprecedented challenges from ride- and car-sharing, electrification, autonomy, climate change regulation, new ownership and distribution models. What will it take to turn customers into fanatics, products into obsessions, employees into ambassadors, brands into religions? The experts speak. David Mingle, Qualtrics: “I've learned that people will forget what you said … [but] never forget how you made them feel” (Maya Angelou). Jordan Katz, Qualtrics: “How would you like a job where, every time you make a mistake, a big red light goes on and 18,000 people boo?” (Jacques Plante). Moncombu Raju, SAP: “The key to good decision making is not knowledge. It is understanding. We are swimming in the former. We are desperately lacking in the latter” (Malcolm Gladwell). Join us for The Key to Automotive Industry Disruption: Become Customer-Obsessed.

The Future of Cars with Game Changers, Presented by SAP

The Future of Cars with Game Changers, Presented by SAP

Tuesday at 7 AM Pacific Time on VoiceAmerica Business Channel

Game-changing technology strategies are transformational, exciting and disruptive for a reason. They shake up your status quo. They get you thinking about new ways to scale, compete and grow. They move you in amazing new directions.

Join host Bonnie D. Graham as she invites you to take an additional coffee break with game-changers for our special series on how SAP is taking its unrivaled industry expertise into the cloud, on the Future of Cars with Game Changers.

Learn how you can be the savvy Automotive Maestro, Business Transformer or Disruptor who takes your company across the finish line as you look ahead to the next wave of Automotive industry transformation solutions.

The Future of Cars with Game Changers, presented by SAP, can be heard live Tuesdays at 7 AM Pacific / 10 AM Eastern on the VoiceAmerica Business Channel.

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Bonnie D. Graham

Bonnie D. Graham

Bonnie D. Graham has been producing and hosting live talk radio since 1998. She is the creator, producer and host of the weekly business talk series, “Coffee Break with Game-Changers, presented by SAP” that debuted in Fall 2011, plus more than two dozen related Game-Changers Radio series also heard on the VoiceAmerica Business Channel.

SAP helps companies of all sizes and industries run simple. From back office to boardroom, warehouse to storefront, operations to finance, SAP empowers people and organizations to work together more efficiently and use business insight more effectively to stay ahead of the competition. We do this by extending the availability of software across on-premise installations, cloud and hybrid deployments, and mobile devices.

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Episode Directory

November 2019

  • 11/19/2019: Encore: The Key to Automotive Industry Disruption: Become Customer-Obsessed Listen Now
  • 11/5/2019: Addressing Cities' Future Mobility: Diversity and Collaboration Listen Now

October 2019

September 2019


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