Avoiding Bad Hires: A Survival Guide
July 28, 2017
Hosted by Sergiu Simmel
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A bad hire is not just tough on the team —it can also be very costly to the company. The average cost typically falls between 30%-200% of that hire’s first year’s salary! If you add in productivity and lost opportunities, morale implications, turnover and recruiting costs, the price tag keeps going up. We show a few ways to avoid the costs associated with poor hiring decisions by recognizing the challenges at different steps of the process. I unveil for you the most common pitfalls in the talent acquisition process and their impact on businesses of all sizes. Let’s take the guesswork out of your hiring practices with the strategies by using a few tools and tactics to find, assess, acquire and onboard the most relevant and qualified talent for your team and business needs.
Friday at 12 Noon Pacific Time on VoiceAmerica Business Channel
Operationally Speaking is about the Art and Science of operating businesses like a well-oiled machine, so that their owners, CEOs and leaders turn their Vision into Reality with the least amount of effort, resources and pain. The show focuses on how to run entrepreneurial businesses. It touches all aspects, from creating alignment, to having the right people in the right seats. From how to keep the finger on the pulse through the right metrics to the art and science of solving issues. From how to make it scalable and predictable via process to how to establish the disciplines and accountability that turn a good business into a great one.
Operationally Speaking is for leaders of growth-oriented businesses with organizations up to 500 people or so, and for those who aspire to become so. It brings real “in the trenches” CEOs, as well as thought leaders in the field. It focuses on the practical and real, rather than on theory. It aims to INform and INspire.
Sergiu Simmel is the Founder of GetBusinessMomentum where he provides senior business execution coaching and consulting services to small-to-midsized businesses worldwide. Sergiu’s practice specializes in helping business owners, CEOs and leaders get what they want out of their businesses by turning their organizations into well-oiled machines.
Throughout his career as an entrepreneur, founder of three companies, business executive and executive consultant, Sergiu’s strengths have focused on structure, process, leadership and management. Since re-forming his practice in 2000, Sergiu has successfully served over 75 clients worldwide, in a variety of industries. He is an inventor of two process patents, a professionally trained implementer of the Entrepreneurial Operating System(tm), a certified Kolbe(tm) Specialist, and a certified Predictive Index(tm) Ambassador. Sergiu holds a Master’s Degree from University of Minnesota, and is a graduate of several leadership and management programs.
His passion, talent and mission is to help entrepreneurial leaders turn good businesses into great ones, through impeccable execution that simplifies their lives and yields greater profits and professional happiness. The son of a radio anchorwoman, Sergiu grew up with a love for radio and for the power of the spoken word to INform and INspire.
Matthew Adler is the President and CEO of Cases By Source, a specialty packaging company that delivers innovative custom case solutions to their customers’. His main focus is to drive the strategic direction of the business, reinforce the core values, and define where the company will be in the next decade. Previously, Matthew worked for Andersen Consulting and Accenture. This foundation guides him to attract top talent, embrace new technology to promote innovation, and to build a scalable organization. Under his leadership, revenue has grown almost 300%, and headcount doubled. He graduated from the University of Michigan with a degree in Organizational Studies. View Guest page
Rene' Boer has 30 years’ business experience with well-known restaurant brands such as Pizza Hut, Arby’s and Jamba Juice. As a Certified Implementer of EOS, the Entrepreneurial Operating System, he has worked with hundreds of leaders and managers, aligning them around a shared Vision, helping them gain Traction while improving team Health. He's a firm believer that great bosses don't create more followers, they create more great bosses. He’s the co-author, with Gino Wickman, of “How to Be a Great Boss” published by BenBella Books in 2016. View Guest page
Amy Bruske is a Principal and President of Kolbe Corp. Specializing in HR consulting and leadership development, she is one of the company's three Senior Master Consultants. Amy is also in demand for executive coaching and team building for a wide range of businesses worldwide. She is also Chairman of the Board of The Center for Conative Abilities which focuses on research for health and education initiatives. Amy was named the Small Business Owner of the year by the National Association of Women Business Owners (NAWBO) in 2012. She is a member of the Women Presidents’ Organization, the International Women’s Forum, and the Strategic Coach Program. Amy has mentored countless business leaders. She is currently focused on formal mentorship programs for women business owners and is a community panel member for the Young Entrepreneurs’ Academy. Before coming to Kolbe, Amy was a senior leader at Jenny Craig Inc., where she coached and trained franchise owners. View Guest page
Since 2006, Sean Campbell has been the CEO of Cascade Insights. Previously, he successfully grew and sold his first company - 3 Leaf Solutions. Sean enjoys sharing best practices and tips with business professionals on topics such as professional services, firm leadership, marketing tactics and strategies, market research, and competitive intelligence as a discipline. To date, he's had the opportunity to speak at over 250+ industry events, has published three books (2 for Microsoft and 1 for Intel), one eBook, “Going Beyond Google” alongside a plethora of articles and blog posts in addition to being the host of the B2B Revealed Podcast. View Guest page
Dave Fuller is a Certified Professional Business Coach and the author of the book "Profit Yourself Healthy." . Dave has over 30 years of business experience owning and running his own businesses, including Ave Maria--a health food stores, employing over 30 staff, and doing millions of dollars a year in sales.
Dave's mission is to help business owners who are having difficulties get to a point where they regain their confidence and profitability. View Guest page
Everyone who knows small business knows Michael E. Gerber. He is the Bestselling author of 28 ‘E-Myth’ books, in the NY Times, Wall Street Journal, Business Week, INC Magazine, FORTUNE, Forbes, Wire . . . millions sold. Gerber was the originator, in 1975, of the small business coaching industry, with his founding of The Michael Thomas Corporation, The E-Myth Academy, E-Myth Worldwide, Michael E. Gerber Companies . . . since that time having served over 100,000 small business clients in 145 countries. He created the entrepreneurial incubator called, The Dreaming Room™ now being delivered worldwide: an intense, innovative 3-day intensive for new, and awakening, entrepreneurs.
Most recently , Michael Gerber launched “Beyond The E-Myth: The Evolution of an Enterprise: From a Company of One to a Company of 1,000!: The Course – The Program – The Book” – a revolutionary process to prepare a small company for acquisition by readying it to scale. View Guest page
As Chief Integrator Officer of Trilogy Partners, Andrea is responsible for providing company leadership, direction and internal process oversight. Her 20+ years of experience includes serving as Chief Operating Officer for Forest Incentives, a for-profit fulfillment and development resource for public broadcasting television and radio stations as well as having her own successful consulting business. She also has a rich background in Customer Service and Coaching. Andrea brings to Trilogy her keen analytical sense mixed with intuition, sound judgment, integrity and humor. She believes in Trilogy’s core values and is committed to embodying these principles. Andrea is a graduate of Pennsylvania State University and has several accreditations from the Gestalt International Study Center and the Coaches Training Institute. View Guest page
Dean Harrington is the founder and current CEO of Shamrock Financial, the area’s largest home lending company. His role is to exemplify the company’s five core values and to set vision and strategy for the staff to inspire and engage. Dean began his consumer finance career in 1984. He is the current president of The Rhode Island Mortgage Bankers Association and a member of C12 Southern NE Board of Advisors. In 2014, Dean was recognized by Banker & Tradesman as one of the dozen most influential mortgage banking executives in New England.
Shamrock Financial is a 2014, 2015 and 2016 recipient of The Best & Brightest Companies to Work for in The US and one of the top Mortgage Employers by Mortgage Professionals Magazine. The company employs 80 people and has its corporate offices in the Providence, Rhode Island area. Dean likes to remind people that Shamrock is God’s company and that he was just the first guy to turn the lights on in 1989. Dean is married and has four children. View Guest page
Brett Hickey is the Founder & CEO of Star Mountain Capital, a specialized investment firm bringing large market capabilities and resources to established small and medium-sized private businesses. Star Mountain provides its portfolio companies (generally cash flow positive businesses with $10 million to $150 million of annual revenues) with strategic capital, human resources and relationships to grow and achieve their business objectives.
Mr. Hickey has been investing in private U.S. small and medium-sized businesses since 2004. Prior to being a principal investor, he was an Investment Banker at Salomon Smith Barney / Citigroup where he covered asset managers and financial institutions. Mr. Hickey is as an active member of thought leadership organizations, such as Board of Governors for the Small Business Investor Alliance (SBIA), Networks for the NYC Young Presidents’ Organization (YPO), Board of Harvard University Entrepreneurs Alumni Association of NY, and others. View Guest page
Michelle has been using data & analytics to optimize business productivity for 20 years. She is an expert in data-driven hiring processes, leadership development, team/manager dynamics, marketing integration, sales engine excellence, and organizational change. Michelle was an executive for The Predictive Index where she led both the learning and enablement programs for a global network of 400 consultants and the marketing content/communications strategy. Previously, Michelle had applied Predictive Index data to help companies scale by harnessing top performance.
Michelle’s has led sales operations & marketing for venture backed SaaS technology companies. As a change management consultant for Accenture, she minimized the gaps between her clients’ strategic intent and go-to-market capabilities. Michelle earned a dual bachelor’s degree at Syracuse University where she was a Remembrance Scholar. She received her MBA from Babson College. View Guest page
Hal Levenson, CPA is the founder and Chief Visionary Officer.of Trilogy Partners. He leverages his skills in collaboration, partnering, trust building and deep business acumen in order to create personal and business transformation for his clients. These unique capabilities help his clients build value in their business while achieving financial security and peace of mind. A graduate of Indiana University, Hal started his career in public accounting at Ernst & Young, and then worked as an Account Executive at NCR Corporation.. He founded Levenson & Burness in 1987 and later merged with LFL Veritas, LLC. In addition, Hal has also owned and invested in a multitude of other companies in various industries from technology to retail. Hal has been active in a number of organizations: the Board of Directors of the Trenton Rotary Club, Pearl S. Buck International, Capital Health Systems, and Goss & Goss Boxing Center. Hal is a member of the American Institute of Certified Public Accountants. View Guest page
Philippe Liautaud is a founding partner of LCube Advisors, a finance and IT consulting firm. He assists middle market companies in maximizing the impact of their finance and IT functions on their operations and culture. Philippe has over 25 years of experience in finance advising companies in information, health care and business services on profitability enhancement, process improvements and back office automation. He is a firm believer that a significant proportion of what the finance function does is by-product of the activities of an organization and that capitalizing on this by having a participatory approach enhances accountability, operational execution and team cohesion. View Guest page
Paul Marston grew up in the Seacoast of New Hampshire. His education travels took him through Phillips Andover, to Tulane University, and then graduating from the University of New Hampshire with a BA in Political Science. Paul worked for the family’s businesses as he made his way though UNH, whether selling automobiles for a startup dealership, or running their long standing family restaurant. Soon after graduating in ’92, Paul found himself in the family Haz-Mat transportation business.
Paul became CEO of P.S. Marston Associates in 2001. He’s been blessed to be a part of this second generation family business through periods of great growth, as well as many challenges over the last 20 years. He has over two decade’s hands on and investment experience in the hospitality industry as well.
Paul is an active participant with New Hampshire Motor Truck, C12, National Tank Truck Carriers, and Seacoast Family Promise. He is also a member of Bethany Church of Greenland, New Hampshire. View Guest page
Dean Meyer is one of the original proponents of running shared-services organizations within companies as businesses within a business, where every managerial group is an entrepreneurship funded to produce products and services for customers. For over three decades, he has implemented this vision in corporate, government, and non-profit organizations through the careful design of culture, organizational structure, and resource-governance processes. Dean is the author of seven books, including Internal Market Economics. His latest, Principle-based Organizational Structure, is a handbook to help you engineer entrepreneurial thinking and teamwork into organizations of any size. He's a former CIO Magazine columnist, and has published countless monographs and articles. He invented FullCost, a business and budget planning process based on an internal product/service costing solution. Dean also developed an approach to corporate culture that leads to meaningful change in less than a year. View Guest page
A native of Ireland and 1973 engineering graduate of Northeastern University, O’Toole was a rising executive when he quit his job to “escape corporate slavery.” On a quest for start-up cash for a business of his own, the 6 foot 6 inch O’Toole – the original Gentle Giant – was urged by his friends to add moving to his list of odd jobs. In 1980, O’Toole founded Gentle Giant with a friend’s borrowed truck and a $17 investment: a one-time ad. Gentle Giant Moving Co has thrived in the 30 years since then, winning dozens of awards for quality of service and its workplace practices and employing hundreds of workers who are proud to be called “Giants.”
O’Toole’s leadership has earned him recognition by The U.S. Small Business Administration as its 2004 Massachusetts Small Business Person of the Year and other accolades and recognition by business and civic organizations. He is competitive, disciplined, and persistent, priding himself on solving challenging situations with enthusiasm. View Guest page
As a senior partner with TAG, Jim Osterhaus is a dynamic executive coach, focused on helping individuals move through change, conflict, and reorganization. He brings a depth of understanding of systems and relational network thinking to his work developed from years practicing as a highly respected psychologist.
Jim was a member of a special commission on the emotional effects of government downsizing. He has created the Gettysburg Leadership Experience, taking teams to the battlefield discussing leadership principles. He has been quoted in the New York Times, Los Angeles Times, Seattle Times.
Jim has also taught graduate level classes on organizational systems, communication and conflict management. He has authored eleven books. His latest, The Secret Sauce, details how world class organizational cultures are created.
Jim holds a Ph.D. in Counseling Psychology from American University, degrees in counseling from Virginia Polytechnic Institute and Catholic University. View Guest page
Josh Patrick is a serial entrepreneur. He started his first “real” business at 24: a foods service and vending company with 1.5 employees. By the time he sold the business in 1995, it had grown to 90 employees and $6.5M. His second venture was in the wealth management and consulting business where he started Stage 2 Planning Partners and The Sustainable Business.
Josh has read over 2,000 business books, taught over 200 companies strategic, financial and people management skills and has attended over 150 business development programs. He likes to think that there is no business strategic activity that he doesn’t at least have enough knowledge on to have a reasonable conversation.
He has several programs he’s developed to help private business owners create an economically and personally sustainable business. Some of them are The Objective Review, The Stage 2 Hiring process and the Financial Freedom Project. View Guest page
This year Kim Sawyer sold The Locator Services Group, which she founded 23 years ago, to PricewaterhouseCoopers. Kim currently serves as a consultant to PWC. Twice, Fortune had identified TLSG, as one of the 100 Fastest Growing Urban Businesses in America. TLSG was also named Women’s Business Enterprise of the Year by the Center for Women and Enterprise.
In 2014, Kim founded the US Embassy Lisbon & the Luso-American Development Foundation’s “Connect to Success” program for combating gender inequality and growing women-owned businesses in Portugal, now with 900+ members. She serves as its Executive Director. The European Diversity Awards recognized it as the Supplier Diversity & Inclusion Program in 2015.
Kim was the recipient of a Stevie Award for Women in Business, a winner of the 2011 Enterprising Women of the Year Award, named a Women’s Business Enterprise Star by the Women’s Business Enterprise National Council in 2014, and a recipient of the SmartCEO Boston Brava Award in 2016. View Guest page
Robert Sher is founding principal of CEO to CEO, a consulting firm of former chief executives that improves the leadership infrastructure of midsized companies seeking to accelerate their performance.
Robert has published extensively on the successful leadership traits and skills of CEOs of midsized companies. He is a regular columnist on Forbes.com and has numerous posts on Harvard Business Review online. He authored two books: The Feel of the Deal; How I Built a Company through Acquisitions (2007) and Mighty Midsized Companies; How Leaders Overcome 7 Silent Growth Killers, (2014).
He was chief executive of Bentley Publishing Group from 1984 to 2006 and steered the firm to become a leading player in its industry (decorative art publishing). At Bentley, he led the acquisitions of four competitors between 1999 and 2004. The firm merged with Global Arts in 2011 to form Bentley Global Art Group. View Guest page
Dr. Marc Silverman
Dr. Marc Silverman is a specialist in family business and wealth transfer. He has consulted to family businesses through fifth generations and from 3 to over 100 shareholders. He specializes in working with complex family systems, and in integrating the needs of different generations into clear succession and governance structures and legacy preservation. Marc has conducted hundreds of workshops & seminars in 14+ countries. He has authored tens of articles on Succession Planning, Family Business, Communication, Emotional Intelligence and Conflict Resolution.
Dr. Silverman is considered a pioneer in the field of Family Business in Latin America. He won the Richard Beckhard award for outstanding contribution to Organization Development . He was granted Fellow status by the Family Firm Institute. He is a Senior Fellow at the Institute for Family Business at Florida International University. He has served as President of the International Organization Development Association. View Guest page
Tim Thomas began his work in leadership consulting in 2003 as a natural outgrowth of his educational background & his life-long commitment to helping others succeed. He has helped to transform organizations as a leadership trainer, executive coach, and change management expert. Tim has extensive expertise in training design and delivery, executive coaching, performance consulting, team development and 360-degree appraisals. He also brings a complete understanding of corporate culture, business processes and keen financial acumen. Time had served as Vice President at two international banking institutions Tim is a 1987 Magna Cum Laude from the University of Akron and holds two Masters Degrees. He is the author of three books, HeadTrash: Cleaning out the Junk that Stand Between You and Success (2013), Leading on Purpose: Sage Advice and Practical Tools for Becoming the Complete Leader (2014), and HeadTrash 2: Dealing with and Overcoming Other People’s Junk (2016). View Guest page
Rip Tilden joined Makarios Consulting as a partner in 2009, bringing with him more than 35 years of leadership experience as a senior executive of public and private companies. He is highly regarded as an effective team builder and leader with a proven ability to lead change, grow organizations & deliver strong results. Rip is an experienced executive coach who has helped leaders across a wide range of industries -- including the pharmaceutical, manufacturing, distribution, healthcare, defense electronics, and professional services industries -- improve their leadership effectiveness. He is a certified EOS Implementer, working with a wide range of private & public companies and non-profit organizations to help them clarify their vision, gain traction in implementing that vision by driving successful execution of their growth plans, and build healthy and effective leadership teams to sustain strong performance. He is also a project faculty member at The Wharton School at UPenn. View Guest page
For over 20 years, Bill Wagner has been at the forefront of leadership and entrepreneurial practice as a business owner, consultant, speaker and author. His career began in corporate sales and leadership with companies like PepsiCo and Xerox, which ultimately led to the start up of Accord Management Systems.
In business almost 20 years, ACCORD MANAGEMENT SYSTEMS, INC. is a behavioral management consultancy that helps clients get the people side of their business right. Also, Bill speaks annually to thousands of entrepreneurs, CEOs, executives and managers. Widely published and critically-acclaimed, Bill is the author of The Entrepreneur Next Door, and the soon-to-be-published business book, Mastering the Gap. Above all, his passion is helping executives address the gap that exists between the dream and the execution. View Guest page