Utilities Customer Engagement: Looking Better in the Cloud!

July 27, 2017
Hosted by Bonnie D. Graham

[Download MP3] [itunes] [Bookmark Episode]

Guest Information

Episode Description

The buzz: “A friend contacted a local utility district to get water connected to his new house.. how he could electronically make his request. He could not” (Nathaniel Sheik, SoftSmiths). Utility customers today are smarter and more demanding than ever. Why? The emerging “energy prosumer” brings new levels of awareness and concerns about environmental and energy sustainability, reliability and pricing to utility-customer interactions, as well as greater addressable consumer spend. Will the adoption of cloud computing by Utilities help improve customer satisfaction? The experts speak. Vanessa Edmonds, TMG Consulting: “Every once in awhile, a new technology, an old problem, and a big idea turn into an innovation” (Dean Kamen). Dean Afzal, SAP Hybris: “Change is hard at first, messy in the middle and gorgeous at the end” (Robin Sharma). James McClelland, SAP: “Hey, you, get off of my cloud” (The Rolling Stones). Join us for Utilities Customer Engagement: Looking Better in the Cloud.

Game-Changing Utilities of the Future, Presented by SAP

Game-Changing Utilities of the Future, Presented by SAP

Thursday at 11 AM Pacific Time/2 PM Eastern Time on VoiceAmerica Business Channel

Game-changing technology strategies are transformational, exciting and disruptive for a reason. They shake up your status quo. They get you thinking about new ways to scale, compete and grow. They move you in amazing new directions.

Join host Bonnie D. Graham as she invites you to take an additional Coffee Break with Game-Changers for our special series on Game-Changing Utilities of the Future.

We’ll explore the complete range from the customer experience to the digital workforce and how the utilities industry is transforming or reinventing themselves in this Digital Age.

Learn how you can become the savvy Leader who takes your company across the finish line as you look ahead to the next wave of business innovation. Game-Changing Utilities of the Future, presented by SAP, broadcasts live on Thursdays on the VoiceAmerica Business Channel.

  • Snag
  • ecard
  • Bookmark and Share
Bonnie D. Graham

Bonnie D. Graham

Bonnie D. Graham has been producing and hosting live talk radio since 1998. She is the creator, producer and host of the weekly business talk series, “Coffee Break with Game-Changers, presented by SAP” that debuted in Fall 2011, plus more than two dozen related Game-Changers Radio series also heard on the VoiceAmerica Business Channel.

SAP helps companies of all sizes and industries run simple. From back office to boardroom, warehouse to storefront, operations to finance, SAP empowers people and organizations to work together more efficiently and use business insight more effectively to stay ahead of the competition. We do this by extending the availability of software across on-premise installations, cloud and hybrid deployments, and mobile devices.

  • Snag
  • ecard
  • Bookmark and Share

Episode Directory

November 2017

August 2017

July 2017

  • 7/27/2017: Utilities Customer Engagement: Looking Better in the Cloud! Listen Now