Utilities Customer Engagement: Looking Better in the Cloud!
July 27, 2017
Hosted by Bonnie D. Graham
[Download MP3] [itunes] [Bookmark Episode]
Guest Information
Episode Description
The buzz: “A friend contacted a local utility district to get water connected to his new house.. how he could electronically make his request. He could not” (Nathaniel Sheik, SoftSmiths). Utility customers today are smarter and more demanding than ever. Why? The emerging “energy prosumer” brings new levels of awareness and concerns about environmental and energy sustainability, reliability and pricing to utility-customer interactions, as well as greater addressable consumer spend. Will the adoption of cloud computing by Utilities help improve customer satisfaction? The experts speak. Vanessa Edmonds, TMG Consulting: “Every once in awhile, a new technology, an old problem, and a big idea turn into an innovation” (Dean Kamen). Dean Afzal, SAP Hybris: “Change is hard at first, messy in the middle and gorgeous at the end” (Robin Sharma). James McClelland, SAP: “Hey, you, get off of my cloud” (The Rolling Stones). Join us for Utilities Customer Engagement: Looking Better in the Cloud.
Game-Changing Utilities of the Future, Presented by SAP
Archives Available on VoiceAmerica Business Channel
Game-changing technology strategies are transformational, exciting and disruptive for a reason. They shake up your status quo. They get you thinking about new ways to scale, compete and grow. They move you in amazing new directions.
Join host Bonnie D. Graham as she invites you to take an additional Coffee Break with Game-Changers for our special series on Game-Changing Utilities of the Future.
We’ll explore the complete range from the customer experience to the digital workforce and how the utilities industry is transforming or reinventing themselves in this Digital Age.
Learn how you can become the savvy Leader who takes your company across the finish line as you look ahead to the next wave of business innovation. Game-Changing Utilities of the Future, presented by SAP, on the VoiceAmerica Business Channel.
Bonnie D. Graham
Bonnie D. Graham produced and hosted her first live talk radio show in 1998 on AM1240–WGBB, Long Island, NY’s oldest terrestrial radio station. A few years later, she moved from terrestrial to Internet radio with her author interview show, “Up Close and Personal.” In 2011, working at the enterprise software leader SAP, she developed the concept for a weekly live global business thought leadership roundtable series on the VoiceAmerica Business Channel – and launched “Coffee Break with Game-Changers” on October 5, 2011. Over the next nine years, Bonnie D. created, produced and hosted 46 additional SAP series on the Business Channel, attracting millions of listeners around the world. Since becoming an independent broadcaster in 2019, she has developed and hosted live radio and podcast series on the Business Channel for eight additional organizations, as well as her own weekly series, “Read My Lips: Cool Conversations with Creatives with akaRadioRed,” on the Empowerment Channel. In 2023, her live-streaming “Technology Revolution: The Future of Now” series was ranked No. 6 on FeedSpot’s Top 70 Technology Podcasts to Listen to in 2023. What powers Bonnie D.’s passion for radio? She “loves speaking with smart people!”
Episode Directory
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- 7/27/2017: Utilities Customer Engagement: Looking Better in the Cloud! Listen Now
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