Cultivating Leaders During Chaos

October 10, 2017
Hosted by Jeff Smith

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Guest Information


Episode Description

When US Airways Flight 1549, or “The Miracle on the Hudson,” ditched into the Hudson River on January 15, 2009, Dave Sanderson knew he was exactly where he was supposed to be. The last passenger off the back of the plane on that fateful day, he was largely responsible for the well-being and safety of others, risking his own life in frigid water to help other passengers off the plane. Despite the hazards to himself, Sanderson thought only of helping others and emerged from the wreckage with a mission: to encourage others to do the right thing. Do you feel like you are swimming all day and are just trying to keep your head above water? Jeff and Dave will be talking about what leaders can learn about themselves during chaos. We will also explore how Dave has used his experience to influence and teach others. We will give lots of tips and suggestions for our listeners while providing an inspiration story on Tuesday at 1PM EDT.

Voltcast: Illuminating Leadership

Voltcast: Illuminating Leadership

Tuesday at 10 AM Pacific Time on VoiceAmerica Variety Channel

Great leaders multiply their vision into results that far exceed the resources they start with. Through interviews and discussions, Jeff Smith explores leadership issues and illuminates action points and perspectives to help teams in any industry. Jeff talks with experts who study these issues and shares some of his own wisdom from years as an executive leader and executive coach.

The show covers issues that are impacting real teams right now. These include mindfulness in leadership, shaping the right corporate culture and other tips and tools for leaders and teams. Listen for Voltcast: Illuminating Leadership, live every Tuesday at 10 AM Pacific Time on the VoiceAmerica Variety Channel.

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Jeff Smith

Jeff Smith

Jeff Smith is a leadership multiplier. He helps leaders develop their potential and apply their talents to meet their goals. His passion for this work led him to found Voltage Leadership Consulting in 2011, where he and his partners have guided thousands of individuals and teams to excellence.

Like many of the executives he coaches, Jeff balances his work, family time with his wife and four children, and training for marathons. He uses a collaborative approach with his clients to help them pinpoint their vision for their professional and personal lives and make it reality.

Jeff draws on more than twenty-five years of experience as an executive in human resources and operations with both profit and nonprofit organizations. His expertise includes organizational development, organizational change, succession planning, executive coaching, team-building, leadership development, and recruiting.

Jeff graduated cum laude with a BBA from James Madison University in management and history. He also holds a MA from George Washington University in Human Resource Development. Additionally, Jeff graduated from Georgetown University with an Executive Coaching and Leadership Certificate and became a Fellow of the Advisory Board in 2006. He earned his Professional Coach Certification through the International Coaching Federation.

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Episode Directory

November 2017

October 2017

  • 10/31/2017: Generational Reality vs Generational Mythology Listen Now
  • 10/24/2017: Purpose Works- Tools for Leading a Purpose Driven Organization Listen Now
  • 10/17/2017: Mastering Polarities to Achieve Greater Performance Listen Now
  • 10/10/2017: Cultivating Leaders During Chaos Listen Now
  • 10/3/2017: How to Take Great Notes and Get the Most out of Your Meetings Listen Now

September 2017

Amy Ankrum

Amy Ankrum is President of Qualtrax, a compliance management software company. Amy and her team are most happy when challenging the status quo and helping better our world in the process. Qualtrax is a growing organization that embraces a results-oriented approach to culture to drive continuous improvement and increased market share. Guest Amy Ankrum

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April Armstrong

April H. Armstrong is author of the new book, The Day One Executive™, hitting Kindles everywhere soon. The book helps aspiring and seasoned executives alike raise their game starting on Day One. April has helped dozens of technical organizations succeed with high-stakes projects and initiatives valued at more than a billion dollars. She rose through the ranks in a large entrepreneurial consulting company, by attuning to market needs and delivering value. She built a multi-million dollar business area helping government and business executives navigate the “people” side of large-scale strategic change. Her book identifies distinguishing attitudes and behaviors of top executives based on her experiences working closely with hundreds of executives over a 25 year career, interviews with executives, and research on executives.” Guest April Armstrong

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Sharon Eakes

Sharon’s energy is always directed toward fostering balanced, joyful lives, helping people make meaningful contributions to their world. Sharon has a master’s degree in psychology, is a therapist and Board Certified Coach. Dedicated to making complex ideas understandable, Sharon began writing in 2000. Her essays are now collected in a book, Fresh Views on Resilient Living. Sharon has presented at many national conferences and is an invited TV and radio guest. Sharon has the presence of a wise woman wrapped in a spirit of lightness. Guest Sharon Eakes

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Scott Eblin

Scott Eblin is a dynamic and engaging global speaker who informs and inspires his audiences to take the actions needed to be fully effective leaders. For audiences ranging from 20 to more than 1,000, Scott informs and inspires leaders to develop the presence that only comes from being fully present.
Drawing on his own experience as a Fortune 500 executive, more than 15 years of coaching top leaders around the world, the research behind his two best selling books and the lessons he’s learned from overcoming a life-threatening health crisis, Scott will leave your leaders with both the knowledge and the beliefs they need to succeed. Guest Scott Eblin

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Van Garnett

Van is a graphic designer, web developer, and 3d modeler and animator, currently employed at Community Housing Partners in Christiansburg, Virginia. Among other projects, Van designs and develops CHP Energy Solutions’ online courses as well as visual resources for web and print design. He is an experienced graphic designer, senior web designer, and a creative director for companies and corporations in Washington, D.C. as well as Charlotte, North Carolina. Van earned a Bachelor of Fine Arts degree from Virginia Commonwealth University and a Master of Arts degree from Syracuse University. Guest Van Garnett

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Jonathan Hagmaier

Jonathan Hagmaier never thought he would be an author as he never thought he would be a CEO of a multi-million dollar company. However, what Hagmaier has always been passionate about is recognizing life’s Aha moments and going All-In to achieve a goal. By 2007, Interactive Achievement had grown from three employees to 75 inside its headquarters. The company was the 2012 Virginia Small Business of the Year and was included on the Inc. 500/5000 list in 2012 and 2013. With a culture dedicated to customer service, Interactive Achievement reached a remarkable retention rate of 100% in the final three years of operation. This is the origin of how Hagmaier applied his Aha to All-In concept to create an environment of success that would propel a three-person startup to a company generating $10 million in recurring revenue. Hagmaier now travels the country speaking extensively on leadership and the importance of core values in sustainable growth. Guest Jonathan Hagmaier

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Lee Hubert

Lee Hubert is a Leadership Coach, Trainer, Facilitator and Keynote Speaker with Voltage Leadership in Roanoke, Virginia. He brings energy and enthusiasm to grow leaders at all levels, help managers reduce conflict and build teams that produce results. Lee has served in various human resources and leadership development roles at Fortune 500 companies including: MCI, Wisconsin Energy, Morgan Stanley Smith Barney, Wake Forest University Hospital, and the Hospital Corporation of America. As a public speaker, he has presented leadership development topics at management retreats and strategic planning sessions throughout the Midwest, Mid-Atlantic and Southeastern USA. Lee brings over 20 years’ experience in Management Training, Employee Engagement, Performance Management, Succession Planning, Employee Relations and Conflict Resolution to bear for clients of Voltage Leadership. Guest Lee Hubert

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Marisa Keegan

For the past ten years Marisa Keegan has been helping organizations increase both employee and customer engagement. While working for Rackspace, Marisa worked along-side leaders to define, embed, and live the values of the organization for both employees and customers alike. In 2007, Rackspace landed on the Best Place to Work list where it has been ever since. In addition, the managers in the Email and Apps division were recognized by Gallup as being in the top 95% of effective managers in the US.
A year after joining Modea, a digital advertising agency, the organization was recognized as the advertising agency with the best corporate culture in the country by AdAge Magazine.
For the past five years, Marisa has been a Leadership and Engagement consultant working with companies interested in strengthening engagement between their employees and customers. Marisa has her bachelors in Psychology and Masters in Industrial Organizational Psychology. Guest Marisa Keegan

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Maged Khalaf

Maged is a learning consultant based in Abu Dhabi, in the United Arab Emirates who is passionate about leadership development and coaching. Maged’s experience and diverse cultural background have contributed significantly to his current role as a facilitator and a coach. He leads Curiosity Coaching & Consulting, a learning provider focusing on designing learning journeys for intact teams in Healthcare and Education. His coaching helps middle leaders take their performance closer to their potential. He frequently works with promoted managers who are aspiring to lead more effectively – in many instances leading their former peers. Maged holds an MBA from The University of Strathclyde in the United Kingdom. He is an Associate Certified Coach by the International Coach Federation (ICF). Guest Maged Khalaf

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Kari Lightner

Kari Lightner is the Rural Health Clinic Business Director at Bath Community Hospital, a not-for-profit, critical access hospital committed to providing high-quality, mission driven health care. Kari is responsible for daily operations, management, and oversight of the hospital’s ambulatory clinics. She believes leading a multidisciplinary team that ensures the seamless delivery of care for all patients defines success.
Kari holds a Bachelor of Arts in Healthcare Administration with a minor in Economics for Mary Baldwin University. She is currently working on her Master of Arts in Executive Leadership at Liberty University.
If you have an questions, you can reach Kari at 540-839-7106 (O) or email her at Guest Kari Lightner

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Joanne M. Loce

Joanne M. Loce, President of Loce Consulting, LLC and Managing Partner of Fortify Leadership Group is an executive coach, leader, consultant, and speaker with over 25 years of experience providing bottom-line business results through innovative human resources strategies and practical, people-related solutions. She provides customized services and solutions to organizations and leaders, including: leadership assessment and coaching; business strategy, human resources, talent management, and succession planning consulting; leadership development design and delivery; and coaching and consulting on culture transformation, change management, and storytelling. Her clients include global Fortune 500 companies from diverse industries, private-equity held firms, healthcare providers, and state government. She resides in Mechanicsville, Virginia, with her husband and four children. Guest Joanne M. Loce

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Jay Markiewicz

Jay is an experienced facilitator, scholar, and speaker on a wide range of topics including personal development, entrepreneurship, and the fields of leadership and leadership development. As the VCU Executive Director of Entrepreneurship Programs, Jay teaches entrepreneurship, leads the program’s development activities and strategy, and is collaboratively establishing the grant funded Henry Ford Entrepreneurship Academy in Africa. He is appointed to the Virginia Council for Youth Entrepreneurship charged with developing a culture of entrepreneurship for the Commonwealth of Virginia.
Jay’s career background speaks to a wealth of diverse experience - a Navy Nuclear Power Officer, Corporate Fortune 100 leader, Executive Director of a Non-Profit, University Faculty, and as founder of small business and start-up ventures like Inner Competitor®. He is credentialed as a leadership coach from Georgetown’s Institute for Transformational Leadership, and received a Masters in BA. Guest Jay Markiewicz

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Zach Mercurio

Zach empowers purposeful leaders and helps build purposeful organizations that inspire meaningful work. He is an organizational development consultant, transformational speaker, and Instructor at Colorado State University in Fort Collins, CO USA where, as a PhD candidate, he researches meaningful work and teaches courses on purposeful and organizational leadership. He is the founder of, the popular blog on purposeful leadership and is a regular contributor for The Huffington Post and other international media outlets. Zach serves as a co-founder of the Foundation for Purposeful Organizations, a non-profit dedicated to promoting and teaching purposeful leadership and management. His research has been featured in the Human Resource Development Review and at the Academy of Human Resource Development International Research Conference. Guest Zach Mercurio

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Diane Nguyen

Diane Nguyen is the office manager at Voltage Leadership Consulting. Born and raised in Roanoke, VA, she graduated from Cum Laude from Roanoke College with her B.A. in Psychology in 2016. As the 'token millennial' in an office of Boomers and Gen X, she's excited to share her thoughts on false assumptions about generational differences! Guest Diane Nguyen

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Jennifer Owen-O'Quill

Jennifer Owen-O’Quill, Leadership Director for Voltage Leadership Consulting, is an executive coach, facilitator, organizational consultant and leadership guru. With 25 years of leadership experience across a broad range of industries, she has coached leaders and their teams to execute institutional culture change through effective organizational management and leadership development. Some of Jennifer’s clients include: Carilion Clinic, WDBJ-7, Fenway Sports Group, Novozymes Biologicals, Yokohama Tires, Canatal Steel, Polymer Solutions, Interactive Achievement, Corvesta and the Roanoke Regional Chamber of Commerce. Not-for-profit clients include Washington and Lee University, Goodwill Industries, Habitat for Humanity, New Horizon’s Healthcare, the Boys and Girls Clubs of Southwestern VA, and CMR Institute. Jennifer coaches professionals in firms in the Southeast and across the country, including Abbott Laboratories, Baker McKenzie, and Kirkland & Ellis. Guest Jennifer Owen-O'Quill

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Petra Platzer

Petra Platzer, PhD, President of Integrative Partners, LLC is an executive coach, leader, teacher, and facilitator with over 15 years experience driving positive outcomes in cancer bioinformatics, genomics research, leadership development and organizational culture change. Previously, Petra led the Serving Leader Development at Cleveland Clinic by leveraging her expertise in shared leadership and team dynamics to serve as a trusted and effective partner with her stakeholders. Dr. Platzer is passionate about transforming leaders and their teams and focuses on healthcare organizations who are undergoing complex change and transformation. She serves as Co-Director of Georgetown University’s Health and Wellness Coaching Program and is faculty in Virginia’s SYNC – Transforming Healthcare Leadership program. Petra holds a Ph.D. in Molecular Biology and Genetics, is an ICF-credentialed coach, a co-inventor on a patent, and has multiple publications in peer-reviewed journals. Guest Petra Platzer

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Tiffany Quivers

Tiffany Quivers has over fifteen years experience in training and leadership development. She is an accomplished facilitator and curriculum developer that is known for designing learning experiences that engage learners and lead to new conversations and actions. Tiffany has worked domestically and internationally with organizations to guide and manage change and increase effectiveness. She is skilled in helping leaders optimize their strengths and achieve their goals. It is a sincere passion and desire to see individuals and organizations reach their highest potential that drives her work. Tiffany holds a Bachelors of Science in Marketing from Hampton University and a Masters in Education from Harvard University. Guest Tiffany Quivers

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Cynthia Rancourt

I am a Quality Assurance professional with 11 years of experience. I am now serving as the Chief Executive Officer at Polymer Solutions Incorporated, a chemical analysis and physical testing lab in Christiansburg, Va. I was previously the Chief Operating Officer within this company. PSI is on track for big growth within this year and over the next five years. I look forward to directing this growth and expanding PSI's reach. Guest Cynthia Rancourt

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Amy Robertson

Amy Robertson serves as the Sr. Director of Integrated Marketing for the nation’s leading K-12 EdTech provider, PowerSchool. Since graduating Ferrum College, she has been finding herself as a woman in business and a leader. As defined by personality assessments and the stars, she’s a “Maximizer”, “Red”, and “Scorpio”, so the road to success has been “passionately” paved. Guest Amy Robertson

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Steven K. Rogstad

Steve Rogstad is an author, speaker, instructor and lifelong student of Abraham Lincoln. Mr. Rogstad taught college courses on Lincoln, and has served as editor for the Lincoln Fellowship of Wisconsin and the Lincoln Herald journal of Lincoln Memorial University. He wrote introductions to The Gettysburg Soldiers’ Cemetery and Lincoln’s Address by Frank L. Klement (1993) and The Limits of Dissent: Clement L. Vallandigham and the Civil War by Frank L. Klement (1998). He was co-editor for The Many Faces of Lincoln (1997) and edited/ introduced Lincoln’s Critics: The Copperheads of the North by Frank L. Klement (1999). He is the author of Companionship in Granite: Celebrating the Abraham Lincoln and Mary Todd Lincoln Monument (1998), and Racine’s Lincoln Legends: Laying Three Myths to Rest (2014). In April 2008 Mr. Rogstad was appointed by Governor James Doyle to the Wisconsin Lincoln Bicentennial Commission. Phone: 262-412-2511 Email Guest Steven K. Rogstad

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Dave Sanderson

Dave Sanderson is the President of his firm, Dave Sanderson Enterprises based out of Charlotte, NC. On January 15, 2009, Dave was the last passenger off the plane that crashed into the Hudson River, best known as “The Miracle on the Hudson” and was largely responsible for making sure so many others made it out safely. In addition to speaking and training, Dave conducts workshops, is a much sought-after podcast celebrity and recently released his book titled “Moments Matter”, in which he discusses how resourcefulness was the key factor in turning a potential tragedy into a miracle. He shares the 12 resources he and others employed that day and how you can use them to grow and thrive in your life! He and his wife, Terri, reside in Charlotte, NC. They have four children, Chelsey, Colleen, Courtney and Chance. Guest Dave Sanderson

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Caitlyn Scaggs

As Chief Growth Officer at Polymer Solutions my role is to provide consistent leadership to facilitate company growth across multiple departments. I plan and execute high level strategy while never forgetting it must carefully align with day-to-day business activities. Specific departments that I oversee include sales, marketing, communications, company culture, hospitality, and branding. I enjoy the interaction between these departments and intentionally using one to leverage the other. Guest Caitlyn Scaggs

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Alan Schlechter

Alan Schlechter, MD is a clinical assistant professor at NYU Langone Medical Center and the director of Child and Adolescent Psychiatry Outpatient Services at Bellevue Hospital Center. In his role as Director he treats and helps organize the care of some of the most vulnerable children and families in New York City. Along with Dan Lerner, Alan teaches “The Science of Happiness” to almost 1,000 NYU students each year, in which he shares the mental health education that he believes all people should receive early in life. Alan is interested in using the best science to foster behaviors and thoughts that might help prevent mental illness and grow well-being. In addition to co-authoring U Thrive: How to Succeed in College (and Life), he recently co-edited Becoming Mindful: Integrating Mindfulness Into Your Psychiatric Practice. He is a highly competitive Connect Four player and lives in Greenwich Village with his wonderful wife and two spectacular daughters. Guest Alan Schlechter

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Nancy Smyth

In the mid 1980’s, Nancy apprenticed with an Aztec Indian Medicine Man. Her apprenticeship was one of learning to see what is invisible to our physical eyes. She integrated this unique skill set into her ongoing work.
As coach, speaker, and poet Nancy cultivates the experience, understanding, and expression of peace-filled solutions.
Nancy is Director of Training for Prescott College’s Integrative Coach Program and an invited participant in Conversations Among Masters, SupporTED, and other collaborative projects.
Her presence is delightfully tranquil while being powerfully transformative. Guest Nancy Smyth

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Susan Ward

Susan Ward is an award-winning learning strategist and has won international awards in the field of adult education. She is a dynamic and much-sought after speaker on several topics and has been lauded for her presentations in North America, Asia, and the Middle East. She is a credentialed educator for General Electric and has certification in coaching and global management (INSEAD. She is an adjunct senior lecturer at Monash University, one of Australia’s top institutions of higher education and research.
In her last role, as Senior Director of Learning at Cleveland Clinic Abu Dhabi, Susan was proud to be part of a project that brought a well-known US brand to another geography. From 300,000 applicants from around the world, she participated in the selection of many of the 3,000 employees and then with her team, led the orientation of each of these caregivers to a new role, in a new facility, surrounded by a new culture and for many of them, in a new country! Guest Susan Ward

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Cara Wilson

Cara Wilson, B.S., M.A., is a Senior Management Coach for Tableau Software in Seattle. Her passion is helping teams and leaders figure out how to leverage their strengths and identify their blindspots. She has over 18 years of experience coaching teams from diverse backgrounds and industries, from construction workers in a small business to physician leaders at a world-class hospital. Cara’s work focuses on increasing leadership capacity through experiential learning, developmental coaching and real-life application of tools and principles. Her approach to this work is grounded in her early background working with youth at YMCA summer camps, as an Outward Bound wilderness instructor, and professional ski patroller. Guest Cara Wilson

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Gloria Witt

Gloria Witt is the Founder and CEO of Define Success Coaching and Facilitation Services, LLC. She is committed to developing executives and managers that are known for their ability to produce measureable results. Gloria launched Define Success Coaching and Facilitation Services following a 32-year career within the energy industry where she specialized in talent management, leadership development, and performance management. Gloria is an experienced certified executive coach, expert facilitator, and trainer. She improves the lives of executives and managers by helping them hone their leadership practices, skills, and communication. As a trainer and facilitator, she partners with executives and thought leaders to design custom solutions to boost performance. She has a degree in Communications with minors in Sociology and Economics from Randolph Macon Woman’s College and a Masters of Business Administration from Capella University. Reach her at Guest Gloria Witt

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