Empathetic Listening: An Interview with Mark Goulston
October 23, 2017
Hosted by David E. Goldberg
In this episode, host Dave Goldberg welcomes Dr. Mark Goulston back to Big Beacon Radio. Mark is the author of "Just Listen," the top book on listening in the world, as well as "Talking to Crazy: How to Deal with the Irrational and Impossible People in Your Life." A former UCLA professor of psychiatry and FBI and police hostage negotiation trainer, Mark also hosts “Prison Letters with Dr. Mark Goulston”, a weekly podcast where Mark reads letters sent to him from inmates and proceeds to empathize with the writer, as well as educate podcast listeners on what he discovers about their minds and their humanity. Join Mark and Dave as they explore the importance of listening and empathy in today's world.
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Change is coming to higher education like a freight train, but transforming higher education is challenging, full of risks and opportunities for educators, students, workers, and employers, alike. Big Beacon Radio, Transforming Higher Education, with Dave Goldberg, helps you explore and understand the latest news and views. Hear about the latest innovations from cutting edge innovators as higher education remakes itself, in the United States and around the globe. Join Dave as he speaks with top guests, innovators, thought leaders, and movers and shakers, on an equal footing from his own experiences as a higher education transformation pioneer. Transforming higher education is complex, and the world of higher education is changing quickly. Stay on top.
David E. Goldberg
David E. Goldberg is a speaker, author, strategist, trainer, and coach for transforming higher education. Toward the end of a 27-year distinguished academic career in which Dave achieved renown for his path-breaking work on artificial intelligence, he founded the iFoundry incubator for educational change at the University of Illinois. iFoundry’s success in unleashing students was so startling, that in 2010, Dave resigned his tenure and a distinguished professorship to start ThreeJoy Associates, a change consulting, training and coaching firm for transforming higher education. Work at Illinois, Olin College, NUS (Singapore), UFMG (Brazil), and other innovators led to the development of the SmoothChange method for transforming higher education, featuring rapid innovation and respect for faculty governance.
In 2012, Dave founded Big Beacon as a non-profit organization for transforming higher education. Today, Big Beacon gathers students, innovators, and employers together to learn from each other and to advocate for transforming higher education. In 2014, he co-authored the groundbreaking book, “A Whole New Engineer: The Coming Revolution in Engineering Education,” available in hardcover and major e-book formats.
Dave maintains an active correspondence with many of the world’s top thought leaders in educational and organizational change. He is constantly on the lookout for new ideas, thinkers, and practices that lead to success in transforming higher education.