Address Poor Performance and Bad Behavior

October 26, 2017
Hosted by Larry Sternberg, J.D. and Kim Turnage, Ph.D.

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Episode Description

You want your employees to have fun at work, but they also have a job to do, and as a manager, it your responsibility balance workplace fun with a focus on performance. Top-performing employees thrive in a culture that have set expectations and an environment in which employees are held accountable. Therefore, the more clarity you can bring to the expectation you set the easier it is for all your employees. Ideally there are specific metrics attached to the expectation so you can hold your employees accountable for meeting them and provide recognition when they do. Recognize that top performers expect you to both reward your employees who meet and exceed your standards, and address poor performance with people who fail to meet those same expectations. This week’s episode is focused on addressing those employees who fail to meet your expectations, do not meet their goals and/or exhibit bad behavior.

Managing to Make a Difference

Managing to Make a Difference

Thursday at 2 PM Pacific Time on VoiceAmerica Business Channel

As a manager, do you want to make a significant, positive difference in your employees’ lives? If so, this program is for you. Based on their upcoming book, "Managing to Make a Difference," Larry Sternberg, J.D. and Kim Turnage, Ph.D., discuss principles and practices supported by both research and experience, providing you with practical ways to apply the lessons and learn from your own experience. Join Larry and Kim every week for dynamic and thought-provoking conversation that will help you take action to grow as a manager and leader.

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Larry Sternberg, J.D. and Kim Turnage, Ph.D.

Larry Sternberg, J.D. and Kim Turnage, Ph.D.

Having been with Talent Plus(r) since 1999, Sternberg has served in a variety of capacities beginning as a management consultant and in-depth analyst. He has held leadership positions as chair of management consulting, leadership consulting and client engagement, and most recently president. He is now a Talent Plus Fellow performing duties as an oft-requested speaker and consultant.

Sternberg has been instrumental in helping clients build Talent-Based Organizations. He has designed and conducted training programs on a variety of topics for thousands of executives and managers and has served as a facilitator for numerous organizations to articulate their mission, vision and values. His areas of expertise include selection, training and development, employee engagement, empowerment, self-directed work teams, strengths management, mentoring and leading change.

A longtime champion of Talent Plus, Sternberg utilized The Science of Talent(r) in his roles prior to joining Talent Plus as vice president of human resources with The Portman Hotel Company and as a general manager with The Ritz-Carlton Hotel Company. He pioneered self-directed work teams, achieving remarkable improvements in financial results, guest satisfaction and employee satisfaction. Sternberg holds a Bachelor of Arts degree in philosophy from Hamilton College, where he was a member of Phi Beta Kappa, and a Juris Doctor from Georgetown University Law Center.

Kim Turnage has spent her career figuring out where people naturally excel and connecting them with opportunities to stretch those talents. She first joined Talent Plus ® in 1997 as a Senior Research Analyst and Leadership Consultant. At that time, she directed research, statistical analysis and reporting of results, including the design, initial validation and ongoing validation of selection instruments. She also consulted with clients to develop and implement measurement strategies to help them understand the impact of talent-based selection and strengths-based management on their business outcomes.

She now serves as a Senior Leadership Consultant at Talent Plus. In this capacity, she works with client partners in the selection, development and retention of top leadership talent, including succession planning. She has consulted with global clients including The Ritz-Carlton Hotel Company, Cancer Treatment Centers of America (CTCA), Harman Management Corporation, the United States Air Force and Gensler.

A graduate of the University of Nebraska – Lincoln, Kim earned a B.A. (1990) in English and Psychology, an M.S. (1994) in Psychology, and a Ph.D. (1997) in Experimental Psychology. She was a Presidential Fellow in 1997. During her time as a graduate student and later as an adjunct faculty member, she taught undergraduate courses in Research Methods and Data Analysis, Perception, Cognition and Introductory Psychology.

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Episode Directory

November 2017

October 2017

  • 10/26/2017: Address Poor Performance and Bad Behavior Listen Now
  • 10/19/2017: Emotionally Rehire People and Celebrate Successes Listen Now
  • 10/12/2017: Shape a Culture of Recognition and Appreciation Listen Now
  • 10/5/2017: The Great Takeoff Day Listen Now

September 2017

Mark Bertsche, M.S.M.

Mark Bertsche joined Talent Plus ® in 1997 following 22 years of active duty service with the U.S. Navy. Having been at Talent Plus for 20 years, he currently serves as the Director of Leadership Consulting and Education. Bertsche provides senior-level executives with analyses and recommendations that will build, grow and develop Talent-Based Organizations ®. As a Director in the Talent Plus People PlusSM practice, Bertsche works closely with clients to create growth strategies in the areas of leadership development, positive 360s, coaching, change management, succession planning, measurement and evaluation, and talent-based teams through the philosophies of strengths-management and positive psychology. Guest Mark Bertsche, M.S.M.

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Kyle Bruss

As the lead of talent acquisition and associate learning and development for Talent Plus ®, Kyle Bruss obsesses over finding talented candidates for Talent Plus and ensuring our onboarding and learning programs meet associate needs. Bruss also works as a senior consultant with several clients in their recruitment, selection and organizational development efforts. Most recently his work encompasses initiatives that include a full range of consulting services from mission and vision development, recruitment, selection, team development, one-on-one coaching and management development. Guest Kyle Bruss

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Brad Bryan

“Consequences mean nothing to those with no hope.” Not wanting to see a generation comprised of hopeless individuals, City Impact mentors, teaches, and empowers urban youth and families to overcome the broken circumstances they experience and transform their lives and neighborhoods from the inside out. Brad Bryan is the co-founder of City Impact and currently serves as the Senior Development Officer. He was a UNL gymnast and graduated with a BA in Business Administration. In 1992 Brad began working at Peed Corporation (now Sandhills Publishing) as a Marketing Rep and later became a successful Advertising Sales representative. In the summer of 1993 Brad and three others began ministering in Lincoln’s Malone neighborhood. In 1997 Brad and his wife, Carma, left their lucrative positions in the business world to become urban missionaries while beginning City Impact. In February 1997, Brad became City Impact’s Executive Director. Guest Brad Bryan

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Abby Christensen

Abby Christensen works in a variety of teams throughout Talent Plus, with primary responsibilities as a Leadership Consultant working to analyze the talents of upper-level leaders and consult with clients about the fit of potential candidates within their organizations. Additionally, Christensen works as part of Talent Plus’ team that serves the Latin American region, to help meet the needs of the organization’s Latin-American and Spanish-speaking clients. She conducts interviews, helps teach classes, translates and consults with clients – all in Spanish. Guest Abby Christensen

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Donna Cutting, CSP

Donna Cutting, CSP is the author of two books on customer service. Her most recent book, “501 Ways to Roll Out the Red Carpet for Your Customers,” was named by Forbes columnist Shep Hyken as one of the best business books of 2015. As the Founder and CEO (Chief Experience Officer) of Red-Carpet Learning Systems, Inc., she leads a team of customer service experts that train organizational leaders turn prospects into delighted customers; and delighted customers into raving fans. Also an in demand keynote speaker Donna has presented, consulted and developed training programs for a variety of customers in the senior living and healthcare; hospitality and entertainment; financial; and other fields. Guest Donna Cutting, CSP

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Libby Farmen, M.S.

Libby Farmen joined Talent Plus ® in 2003 dedicating herself to the arenas of management and leadership consulting. Today, she serves as a leader in the field of human potential, learning and talent development. She has dedicated her career to helping organizations keep employees’ growth, retention and engagement at the epicenter of their human capital strategy. She is the leader of Talent Plus’ People PlusSM practice. People Plus partners with top organizations to implement individual, team and organizational growth strategies in the areas of leadership development, positive 360s, coaching, management development, change management, succession planning, measurement and evaluation, and building talent-based teams. These solutions drive cohesive strategies and are steeped in the philosophies of strengths management and positive psychology. Guest Libby Farmen, M.S.

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Dr. Lisa Finkelstein

Dr. Lisa M. Finkelstein earned her Ph.D. in Industrial and Organizational Psychology from Tulane University in 1996, and has been a Professor in the Social-I/O Area of the Department of Psychology at Northern Illinois University since then. She conducts, presents, and publishes research in the area of workplace mentoring. She provides consultation services to organizations to assist in the development, implementation, management, and evaluation of mentoring programs. She is a fellow of the Society for Industrial and Organizational Psychology. Guest Dr. Lisa Finkelstein

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Dr. Cal Garbin

A psychology professor and research psychologist at the University of Nebraska – Lincoln with a doctorate in experimental psychology, Dr. Cal Garbin’s work with graduate and undergraduate students focuses on research methods and data analytic strategies that are integrated by psychologists to evaluate theory and guide practice. He teaches advanced courses in research methods, data analysis, advanced research methods and measurement and prediction.
Garbin is the recipient of numerous teaching awards, most recently the 2009 University of Nebraska Outstanding Teaching and Instructional Creativity Award. Garbin has also had a significant impact on student learning outside the classroom, having supervised over 400 undergraduate research presentations and served on more than 100 dissertation committees. His colleagues praised him for putting teaching first and for contributing to the teaching excellence of others. Guest Dr. Cal Garbin

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David Graff

David Graff is the CEO of Hudl, a Lincoln, Nebraska-based company started in 2006. As a graduate assistant working with the Nebraska football team, Graff saw firsthand how many DVDs and paper playbooks were created and distributed on a weekly basis, wasting valuable time and resources. He worked with two other Raikes school graduates – John Wirtz and Brian Kaiser – to get those film study tools online. Ten years later, Hudl now offers the tools to edit and share video, study associated play diagrams and create quality highlight reels for entertainment and recruiting purposes.
An Omaha, Neb., native, David graduated from the University of Nebraska-Lincoln with a bachelor’s degree in accountancy and MBA from the Jeffrey S. Raikes School in Computer Science and Management. Throughout his time at the University of Nebraska-Lincoln, he held positions with the University of Nebraska Athletic Department and Nebraska Media Relations office, primarily helping with the football program. Guest David Graff

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Kesha Harris

Kesha Harris currently works at Talent Plus ® as a client relationship manager, working closely with several of our domestic and international clients in the health care, retail and hospitality industries. She manages the service to client accounts, works with client teams in planning integration and service implementation, creates and develops investment recommendations and implementation plans for clients and prospective clients, as well as schedules and coordinates consulting and training visits worldwide. Guest Kesha Harris

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Dr. Lindsay Hastings

Dr. Lindsay Hastings serves as the Clifton Professor in Mentoring Research and the Director of Nebraska Human Resources Institute, a leadership development organization at the University of Nebraska - Lincoln. Hastings is a three-time graduate of the University of Nebraska-Lincoln (B.S. Secondary Math Education, 2004; M.S. Leadership Education, 2007; Ph.D. Education Leadership in Higher Education, 2012). She is the receipient of the 2012 Dr. Jon Joekel Research Award, and was nationally honored for her Generativity research and named the Best Small-Class Instructor at UNL. She is a resident of Seward, Nebraska, where she lives with her husband, Matt, and two daughters, Lilly and Anna. Guest Dr. Lindsay Hastings

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Ellen Hoeppner

Ellen Hoeppner joined Talent Plus in 2010 and works to integrate Talent Plus concepts with client partners throughout the world. As a Senior Business Consultant, Hoeppner partners with Talent Plus clients to help them understand the philosophies of strengths investment and The Science of Talent. She is a member of the team that leads the company in the exploration of new markets and service offerings, including strategic alliances with channel partners and other best-in-class solution providers. Guest Ellen Hoeppner

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Gail Kendall

Gail Kendall was raised in a small lumber town in the Upper Peninsula of Michigan. Following her formal education at the University of Michigan (BSD) and Eastern Michigan University (MFA) she spent ten years working as an independent studio artist in St. Paul, Minnesota. In 1987 she accepted a position in the Department of Art & Art History at the University of Nebraska-Lincoln where she taught for twenty-four years. Kendall has been a resident artist at Spode Fine China Works in Stoke-On-Trent, England, Watershed Center for Ceramic Arts, The Archie Bray Foundation, Red Lodge Clay Center, Jackson Hole Art Association, and Anderson Ranch Art Center. Her work has been shown in exhibitions in the U.S. and abroad and has appeared in articles in periodicals and books including Ceramics: Art and Perception (Australia) and Neue Keramik (Germany), Emmanuel Cooper's "Contemporary Ceramics" (UK) and Masters of Earthenware, (US). Guest Gail Kendall

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Senator Bob Kerrey

Senator Bob Kerrey is Managing Director at Allen & Company. He is also Executive Chairman of the Minerva Institute for Research and Scholarship, supporting The Minerva Project, an exceptional liberal arts and sciences education.
From 2001 to 2011 Kerrey was President of The New School, a university founded on democratic ideals and daring educational practices. On his watch, The New School experienced unprecedented growth in enrollment, faculty, scholarships, capital projects, research and international engagement.
From 1989 to 2001 Kerrey represented Nebraska in the Senate, where he promoted equity for rural communities, led in farm and environmental legislation, strengthened taxpayers’ rights, led in restructuring our intelligence agencies and partnered with local leaders to build projects of lasting value to Nebraskans.
Kerrey earned a BS degree in Pharmacy from the University of Nebraska. He is married to Sarah Paley and lives in New York. Guest Senator Bob Kerrey

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Dr. Kurt Kraiger

Dr. Kurt Kraiger received his Ph.D. in Industrial/Organizational Psychology from The Ohio State University in 1983. He is currently a Professor of Psychology at Colorado State University. Dr. Kraiger is a Fellow and former President of the Society of Industrial/Organizational Psychology (SIOP). He is an Associate Editor of the Journal of Business and Psychology. He is an expert on training and ill-structured learning environments, having edited three professional books and published or presented over 110 papers on training-related topics. Guest Dr. Kurt Kraiger

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Lieutenant General Roger Lempke

Lt Gen (NE, ret.) Roger is the Director for Military Affairs for Senator Deb Fischer. In this capacity he supports policy development and accomplishes case work for military veterans. As former Adjutant General for Nebraska he organized and led the Nebraska National Guard through its largest mobilization since WWII in support of the Global War on Terrorism.
Roger was named the 2007 Nebraskan of Year by the Nebraska Rotary organization and honored as a Trailblazer by the Nebraskaland Foundation.
Roger was born and raised in Tecumseh, Nebraska, and graduated from the United States Air Force Academy in 1969. He and his wife Shirlee, also a Tecumseh native, have lived in Lincoln since 1979 and have two grown children and six grandchildren. Guest Lieutenant General Roger Lempke

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Taylor McMaster

Taylor McMaster is a Director in Leadership Consulting and expert analyst who has been a driving force at Talent Plus ® for over 25 years. She has been instrumental in guiding the company’s growth, training associates and fully integrating and implementing Talent Plus, Inc. services to our clients worldwide. As well, McMaster has been key in the development and implementation of many of the structured interviews that Talent Plus has in use today. Investing in the growth of our clients’ cultures has allowed her the opportunity to partner with clients in strategically building to achieve their mission and assure their vision. Guest Taylor McMaster

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Terry Pettit

As the Director of Leadership Academies at the University of Denver and Colorado State University, Terry served as a mentor coach to over one hundred coaches, team captains and emerging leaders. He also presents and conducts workshops on leadership and team building for some of the most progressive athletic departments and corporations in the country. For twenty-three years Terry was the head coach of one of the most successful athletic teams in NCAA history. Under his leadership the University of Nebraska’s women’s volleyball team won 21 Big 8 and Big 12 conference championships. He directed the Nebraska volleyball team to forty-three NCAA tournament victories and the school’s first National Championship in women’s volleyball 1995. Terry earned National Coach of the Year honors in 1986, 1994 and 1996 before becoming a mentor coach to the University of Nebraska Athletic Department in 2000. In 2003 he began his current passion, Terry Pettit Coaching Enhancement. Guest Terry Pettit

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Horst Schulze

Horst Schulze is one of the foremost hoteliers in the world. As the current Chairman and Chief Executive Officer of Capella Hotels and Resorts and Solis Hotels & Resorts. Schulze co-founded The Ritz-Carlton Hotel Company and filled several roles culminating as President at The Ritz-Carlton Company, L.L.C. There he was instrumental in the conceptualization of the operating and service standards becoming two-time Malcolm Baldrige Award winners during his leadership. Schulze has been recognized as “Corporate Hotelier of the World,” by HOTELS Magazine, and was awarded the prestigious Ishikawa Medal for his personal contributions to the quality movement. He serves on the boards of Cancer Treatment Centers of America Inc., The Travel Institute, Georgia Family Council and The InfiLaw System. Schulze received an honorary Doctor of Business Administration degree in Hospitality Management from Johnson & Wales University. Guest Horst Schulze

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Kimberly Shirk

Kimberly Shirk joined Talent Plus ® in 2012 as a corporate communications writer and editor for the Branding and Marketing team and is now a senior marketing strategist on the branding and marketing team. Kimberly spends her time concepting and executing branding and marketing campaigns to share the value of becoming a Talent-Based Organization ®. This includes writing articles, research studies, blogs, press releases, biographies, video scripts, e-mail marketing campaigns and activities crafting and sharing the message of Talent Plus to external and internal communities. Her background is in broadcast journalism. Guest Kimberly Shirk

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Judge John Steadman

Judge John M. Steadman was appointed to the District of Columbia Court of Appeals in 1985 by President Ronald Reagan. He assumed Senior Judge status in October 2004.
Judge Steadman was born and raised in Honolulu, Hawaii. He graduated from Yale College with a Bachelor of Arts in 1952 and earned his law degree from Harvard Law School in 1955, where he served as an editor of the Harvard Law Review.
Judge Steadman practiced law from 1955 to 1970, including serving a position in the Office of Legal Counsel of the United States Department of Justice. Upon leaving government service, Judge Steadman began teaching law. Among the many courses that he taught during his academic career were Among the many courses that he taught during his academic career were Property, Commercial Law, Government Contracts, Administrative Law, and Local Government Law.
Judge Steadman has been married to Alison S. Lunt since April 8, 1961. They have three children and six grandchildren. Guest Judge John Steadman

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Jay Wilkinson

Jay Wilkinson is an entrepreneur and innovator who has started 22 corporations, acquired 18 companies, been an angel investor in 25 startups and founded, co-founded or helped start 7 nonprofit organizations. As a philanthropist, Jay has raised millions of dollars for nonprofits. Today, Jay focuses on his role as the founder and CEO of Firespring – a B Corporation based in Lincoln, Nebraska. He also sits on several nonprofit boards and is an avid supporter of programs that provide leadership and enrichment training for America’s youth. In 2014, Jay led his company, Firespring to become the first B Corporation in Nebraska. A graduate of MIT’s Entrepreneurial Masters Program, Jay has appeared on CNN and other national news outlets discussing the important role culture plays in business. In his spare time, Jay can be found on adventures with his wife traveling to far-flung destinations on a quest for the perfect scuba diving location. Guest Jay Wilkinson

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