Encore: Communications

November 9, 2017
Hosted by Alex Fullick, MBCI, CBCP, CBRA, v3ITIL

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Guest Information


Episode Description

In this week's episode we talk about one of the most critical aspects of any Business Continuity / Disaster Recovery program - communications! Communication is highly misunderstood and many individuals, organizations and communities don't quite get it right; from idea inception to planning to execution. When communications are managed exceptionally well, amazing things can result but when communications are mismanaged or not managed at all, it can have dire consequences. We'll talk to Communications expert Janine Sakatch, who'll help us understand what communications and communications management really is. We'll hear tips to help us improve our own communications; why some might be working and why some aren't; determining the best delivery channel for communications and how we can improve the communication processes we utilize during times of disaster.

Preparing for the Unexpected

Preparing for the Unexpected

Thursday at 6 AM Pacific Time on VoiceAmerica Variety Channel

Preparing for the Unexpected is about how people, organizations and communities plan, prepare, test, communicate and respond to sudden unplanned events such as natural and manmade disasters and crises. The show is for everyone who wants an understanding of how plans are created for individuals, organizations and communities and for anyone who wants to know what they can do in their own lives to help protect themselves from unexpected events.

There is a myth that disasters happen to others but in reality, they happen to everyone. It's just a matter of when and how well-prepared you are. The greater the level of awareness, communication and knowledge, the quicker one bounces back from adversity.

The overall aim of Preparing for the Unexpected is to reduce the suffering, effects and impacts caused as a result of disasters and unexpected life events by increasing knowledge and awareness of Business Contingency and Disaster Planning and related activities.

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Alex Fullick, MBCI, CBCP, CBRA, v3ITIL

Alex Fullick, MBCI, CBCP, CBRA, v3ITIL

Alex Fullick is Founder and Managing Director of Stone Road Inc (StoneRoad) and has been working in the Business Continuity Management and Disaster Recovery industry for 20 years. During this time, Alex has been instrumental in developing, implementing and managing numerous initiatives, including Pandemic Planning, Policy development, large scale simulation tests, Business Continuity Plan development, Business Impact Assessments, maintenance programs and general Program and Project Management.

Alex holds his MBCI certification with the Business Continuity Institute (BCI), his CBCP with the Disaster Recovery Institute (DRI), is certified in ITIL Foundations and has a Certified Business Resiliency Auditor (CBRA) designation. He is also a member of the Advisory Board of Directors for The International Emergency Management Society (TIEMS).

He's presented at numerous conferences around the globe on various industry-related subjects including Orlando, Phoenix, Montreal, London (UK), Brisbane and Bucharest. He's authored several books including Heads in the Sand, Business Impact Analysis, Testing Business Continuity Plans and his latest Watch Your Step, which all focus on teaching individuals, organizations and communities about BCM and DR. He has also had articles published in trade publications.

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Episode Directory

December 2017

November 2017

  • 11/30/2017: The Disaster Recovery Insitute Canada -DRIC Coming Soon
  • 11/23/2017: Business Continuity at East Bay Municipal Utility District Coming Soon
  • 11/16/2017: Making Organizations Resilient with Agility Recovery Listen Now
  • 11/9/2017: Encore: Communications Listen Now
  • 11/2/2017: The Ontario Association of Emergency Management - OAEM Listen Now

October 2017

S. Rosalind Baker, PMP

S. Rosalind has extensive experience as a project manager and technical architect in many industries including manufacturing, government, IT, finance and not for profit. As a member of the certification team for Microsoft she was considered to be a subject matter expert. Roz has acted as PM on several multi-million dollar initiatives, most notably, the replacement of a bank's entire suite of electronic banking applications, delivery of an SAP FICO solution to 5 international offices and a multi-system infrastructure upgrade. Since Roz started consulting in 1999, she has become very adept with PMBOK and its concepts as a trainer with the Project Management Training Institute and has a reputation for 'getting things done'. She's a member of the Project Management Institute (PMI), a certified Project Management Professional (PMP) and earned her Juris Doctor (JD) from Queen's University. Roz has a passion for writing and you can read her articles on her website; cyberlis.com. Guest S. Rosalind Baker, PMP

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Prof. Meen Poudyal Chhetri

Prof. Chhetri is the President of Nepal Center for Disaster Management (NCDM) and Chairman of The International Emergency Management Society (TIEMS)’s paper Review Committee. He was awarded with AEI Australia Alumni Excellence Awards in 2014 by the Government of Australia and received the "DPNet-Nepal Award 2014" by the Government of Nepal in recognition to his significant contribution in the field of DRR. Prof. Chhetri authored two books namely; "Mitigation and Management of Floods in Nepal" and “Analysis of Nepalese Agriculture.” Prof. Chhetri completed his Post Doctorate Research Study on "Disaster Risk Reduction: Policy Implications for Nepal, Australia and Beyond" from Queensland Uni. of Technology, Brisbane, Australia in 2011. Prof. Chhetri earned his doctorate degree in Economics from the University of Vienna, Austria in 1995. He also holds an MA and Law degree. He carried out 14 months Drug Abuse Research Study at the Johns Hopkins University. Guest Prof. Meen Poudyal Chhetri

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K. Harald Drager

K. Harald Drager, Oslo, Norway, is the founding member of the worldwide acting society TIEMS (The International Emergency Management Society - www.tiems.org), which he took the initiative to establish in 1993. He was the International Vice President of TIEMS since its inauguration until 2002, when he took over as TIEMS President, a position he was re-elected to for the 5th time in 2013. He specializes in international organizational development, emergency, disaster and risk management and project management. He has done consultancy work for numerous clients internationally, including the NATO and the European Commission. In 1983 and founded his own consultancy, AS QUASAR Consultants and later QUASAR Invest AS. He was a European Commission appointed evaluator for EU Security Calls for FP7 2013 and Horizon 2020 Call for Secure Societies; Professor Chair for 4yrs at King Abdul Aziz University in Jeddah, Saudi Arabia; a visiting Professor at North Western University in Xian, China. Guest K. Harald Drager

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Dr. Barbara Drewry

Dr. Barbara Drewry Dr. Drewry received a B.A. in English Literature and a Post Graduate Degree in Speech Pathology. She worked at Mount Sinai Hospital in Toronto as a Speech Pathologist for 12 years before entering vet school. In 1993, five years after graduating from OVC, she purchased Royal City Animal Hospital. When Barbara isn’t hard at work at the clinic she enjoys literature, art and music. She adopted a little girl from China named Katherine in 1999. She is the owner of two cats, Clover and Lilly, and a Golden Retriever named Teya. Guest Dr. Barbara Drewry

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Julia Halsne

Ms. Halsne has over 28 years of combined experience in the environmental, water, and wastewater industry. She is responsible for the East Bay Municipal Utility District’s Business Continuity Program. Julia oversees 23 separate business continuity plans and the enterprise-wide program plan. She reports to the Senior Management Team and the Board of Directors regarding the status of the various programs and corporate readiness. Her knowledge, skills, and experience include the full spectrum of business continuity, recovery, and emergency preparedness and response. Guest Julia Halsne

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James Marshall

James Marshall has been in the Wholesale Fast Moving Consumer Goods sales and distribution business for 23 years and is currently the Director at North Coast Wholesale & Distribution in Lismore, Australia. Along with his wife Kate, he purchased the business in 2005 becoming owners. James invested a lot of time and money into the business and in 11 years have gone from having 3 staff and 1 truck to currently having 17 staff and 9 trucks. The business now supplies approx. 850 customers across the Northern Rivers region of New South Wales, Australia between Murwillumbah and Coffs Harbour with over 20,000 different product lines. The trucks deliver up to 65 pallets of stock per day to businesses like supermarkets, pubs, clubs, motels, petrol stations, schools and sporting venues. James' role covers everything from organizing driver rosters and routes to IT and Marketing. Guest James Marshall

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Gerry McCusker

As an Online Reputation Management adviser, Gerry McCusker is the author of the pop-academic text and blog ‘Public Relations Disasters’ (Kogan Page) and the founder of trans-media crisis simulation technology, The Drill. The Drill as an interactive SaaS training portal that teaches crisis management via interactive publishing.
Gerry has published reputation leadership essays with IPRA, Mumbrella, Broadcast & Television, Marketing Magazine and is regularly sought and quoted by Australian press, radio and TV outlets on PR disasters.
Based in Melbourne, Gerry provides strategic and crisis management advice and industry insights to ‘tough-to-love’ brands and via regular contributions to industry association events and publications, as well as at conferences and seminars in Australia and overseas.
Recent client simulations have supported the work of key players in the Agri, Food, Healthcare, Infrastructure, Marine, Oil and Gas, plus Tourism sectors. Guest Gerry McCusker

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Mike O'Brien

Mike O’Brien is the President of the Ontario Association of Emergency Managers (OAEM). After serving in the Canadian Armed Forces Mike completed a masters degree in Disaster and Emergency Management at Royal Roads University and is a Certified Business Continuity Professional. He is employed as the Emergency Manager for the City of Burlington, Ontario and lives with his two children in the Town of Oakville, Ontario. Guest Mike O'Brien

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Alvaro Orrantia

Alvaro is a Systems Engineer (Hons) and MBA. For more than 20 years, he has been actively involved in the Business Continuity, Disaster Recovery and Information Security practices; as part of his experience, Alvaro successfully managed business continuity during the August 2003 blackout and SARS, the 2013 ice storm in southern Ontario, and Hurricane Matthew among others.
Alvaro is currently a Senior Director at RBC; prior to joining RBC, Alvaro worked for TD Bank, Blackberry, PricewaterhouseCoopers LLP, ADP Canada and TNT Logistics in leadership positions. Alvaro also served in the military.
Alvaro sits on the board of directors of a registered charity that supports education and health for 100 children in Colombia. Guest Alvaro Orrantia

Episode Listing:

Brian Pittana

Brian's objective is to reach out to both private and public sectors in order to ascertain resources available in the event of a crisis or disaster situation in order to achieve resilience in communities. He currently works as a licensed funeral director and has held that position since 2007. He is also involved with the coordination of tissue donations for the Trillium Gift of Life Network.
Brian volunteers much of his time and includes: 1) Past Unit Chief with St. John Ambulance in Guelph (2015-2017) 2) Former First aid Instructor St. John Ambulance (2013-2016) 3) Past PDA Supervisor with Canadian Red Cross (DM Division) 4) Current Crisis responder with Victim Services Wellington 5) Current volunteer with Project Lifesaver 6) Past volunteer with Community Volunteer Patrol
Brian also gives us some insight on what to expect when dealing with a funeral directors and what we can expect when taking care of the affairs of a lost loved one. Guest Brian Pittana

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Nelsy Rodriquez

Nelsy Rodriguez is a San Francisco Bay Are native with a Bachelor’s degree in journalism from California Status University, Chico, and Master4’s degree in creative writing from University of California Riverside.
Nelsy has 10 years of daily print journalism experience and since 2013 has been a Public Information Representative at East Bay Municipal Utility District. Guest Nelsy Rodriquez

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Tony Sabatini

Tony Sabatini is the Chief Fire Protection Officer for the City of Guelph, Ontario, Canada. Guest Tony Sabatini

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Janine Sakatch

Janine Sakatch worked as a reporter and editor for weekly and daily newspapers beginning in 1986 covering education and health for the Lethbridge Herald for seven years. During her career, she won the Alberta Teacher’s Association news writer of the year award four consecutive times; she also won a national award for a series she wrote on bullying in schools. In 2004, she left journalism for a career within corporate communications and has worked with Chinook Health, Alberta Health Services, and 3sHealth. Today, she is the Director of Communications with AHS in Central Zone, located in Red Deer, Alberta. One of her current passions relates to engagement and transparency – building trust through communications. She has seen many examples where lack of engagement and transparency can escalate the risk even though others think it will do the opposite. Guest Janine Sakatch

Episode Listing:

Ken Simpson

Ken Simpson is currently in his “third career” as a podcaster, blogger, author and speaker about risk, Business Continuity and resilience. Over the past 30+ years he has worked as a manager and leader in both public and private sector organisations. During his “first career” as an employee he led internal Risk, DR and BCM teams, held Executives roles as CIO and CTO and led recovery operations following a major incident. His “second career” as a consultant included extensive international engagements developing innovative approaches to the practice of Business Continuity and helping new practitioners develop. He is a Fellow of the Business Continuity Institute and holds a range of academic and professional qualification including a BA (Social Sciences), an MBA and is a Certified Organizational Resilience Professional by ICOR. Guest Ken Simpson

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Scott Teel

Scott Teel is the Sr Director of Corporate Communications at Agility Recovery, where he leads both the team member enablement throughout the organization as well as content development and training initiatives with audiences both inside and outside the company. He orchestrates the various educational programs conducted in partnership with FEMA, the US Small Business Admin and dozens of national trade associations. Scott is the Official Spokesperson for the company and serves as the face of the organization in media, public appearances and at conference speaking engagements. He is trained in the principals of business continuity, disaster recovery and personal preparedness programs. Scott previously volunteered as a Disaster Action Team lead with the American Red Cross, assisting families affected by home fires 24 hours a day. Scott also served the Vice-Chair of the Greater Charlotte Purple Heart Dinner, an annual event honoring those who have shed blood serving their country. Guest Scott Teel

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John Yamniuk

John is a certified Master Business Continuity Professional with 37 years diverse experience in the telecommunications industry and has been a practitioner in the business continuity industry for more than twenty-two years. He continues his work in the business continuity industry as a consultant and has been part of the DRI CANADA/DRI International instructor corps since 2007. His experience and expertise in the business continuity industry includes extensive work in business continuity planning and operations, both at a regional and a national telecommunications level. Currently, John is President of DRI CANADA as well as Director, Western Region. He is also Chair of the Canadian Standards Association (CSA) Technical Committee for the Z1600 Standard for Emergency and Continuity Management Programs, and Past-President of DRIE West. John is based in Calgary, Alberta. Guest John Yamniuk

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