Encore: Beyond Offshoring: Customer Service Reinvented by AI

November 7, 2017
Hosted by Bonnie D. Graham

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Episode Description

The buzz: “The customer’s perception is your reality” (Kate Zabriskie). Computers, mobile phones and devices listen, learn, speak in human-like cognitive interactions, thanks to Artificial Intelligence. Smart companies are marrying AI-savvy bots with a human touch to help customer service reps prioritize, respond better, and proactively offer solutions that may eliminate the need for service. Can AI revolutionize your customer service interactions and service models? The experts speak. Bejoy Narayana, Boodskapper: “I've never met anyone who likes calling a business. And no one wants to have to install a new app for every service or business they want to interact with” (M. Zuckerberg). Dave Katona, SAP: “I believe that at the end of the century the use of words and general educated opinion will have altered so much that one will be able to speak of machines thinking without expecting to be contradicted” (A. Turing). Join us for Beyond Offshoring: Customer Service Reinvented by AI.

Startup Focus with Game-Changers, Presented by SAP

Startup Focus with Game-Changers, Presented by SAP

Tuesday at 9 AM Pacific Time/12 Noon Eastern Time on VoiceAmerica Business Channel

Game-changing technologies are transformational, exciting and disruptive for a reason. They shake up the status quo. They get you thinking about new ways to scale, compete and grow. They move you in amazing new directions.

Take Big Data. In the last few years, Big Data has gone from buzzword du jour to making a significant impact in all facets of our public and private lives. Whether serving-up finely-tuned ads on Social media sites, or delivering better services to residents in cities, the impact and potential of Big Data are just beginning to be realized.

Join host Bonnie D. Graham for Startup Focus with Game-Changers, our series about today’s top innovative Startups and emerging trends in the Big Data space, including Augmented Reality, Internet of Things, Machine Learning, Predictive Analytics, and learn how you can grow your business and profit.

Startup Focus with Game Changers, presented by SAP, Tuesdays at 9 AM Pacific Time / 12 Noon Eastern Time on the Business Channel.

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Bonnie D. Graham

Bonnie D. Graham

Bonnie D. Graham has been producing and hosting live talk radio since 1998. She is the creator, producer and host of more than 25 weekly business thought leadership talk series presented by SAP under the banner of Coffee Break with Game-Changers Radio, which debuted in 2011. In a uniquely lively, unscripted roundtable discussion format, Game-Changers offers a broad range of expert business and technology insights to a global business audience.

SAP helps companies of all sizes and industries run better. From back office to boardroom, warehouse to storefront, desktop to mobile device, SAP empowers people and organizations to work together more efficiently and use business insight more effectively to stay ahead of the competition. We do this by extending the availability of software across on-premise installations, on-demand deployments, and mobile devices.

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Episode Directory

November 2017

  • 11/7/2017: Encore: Beyond Offshoring: Customer Service Reinvented by AI Listen Now

August 2017

July 2017