A Patient's Companion in the Health Journey
March 5, 2018
Hosted by Leanne Meier, BSN, RN
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Episode Description
Over the past 20 years many healthcare organizations across the country began to put primary focus on Customer Service and the proven behaviors that created the best outcomes for their patients. One of those groups was The Studer Group, founded by Quint Studer, based on his experiences of turning a hospital in Chicago from a very poorly rated organization to a stellar organization in a very short period of time. The Studer Group was acquired by Huron Consulting Group in 2015. Today's show is a dialogue with two of the people who helped spread the successes of Studer Group to healthcare organizations across the country. My guests today are Stephanie Brown, and Lavonne Dwinel, experts in supporting the staff of these participating organizations to produce wonderful outcomes through Customer Service strategies.
Once a Nurse, Always a Nurse
Monday at 10 AM Pacific Time on VoiceAmerica Health and Wellness Channel
There are SO many issues in healthcare that impact medical/nursing providers and patients alike, but each of them may not see the connections to themselves. This show will be a forum for nurses to tell stories about their own experiences, whether professional or family-focused and guests will inspire conversation on health and nursing-related topics. Issues will vary from communication in healthcare to current issues, such as nurse/patient ratios, dealing with conflict, how to create cooperative workplaces, speed-reading people, as nursing strikes and much more. Government policies are creating a major shift for all healthcare providers as well as their patients. We, as nurses, will be creating the future healthcare paradigms as we move forward, becoming a crucial part of the solutions. “Once a Nurse, Always a Nurse: Exploring the World of Nursing” is broadcast live every Monday at 10 AM Pacific Time on the VoiceAmerica’s Health and Wellness Channel.
Leanne Meier, BSN, RN
Leanne Meier has worked for forty years as an RN on a variety of hospital units including ICU, Hospice, Med/Surg, Obstetrics and Education Department. She worked with a team to opened the first Single-room Maternity Care in St. Paul, Minnesota. She also managed Labor and Delivery-Post Partum for five years. She was a Human Resources Recruiter coordinating the advertising for open positions of four hospital sites for five years. Leanne led a team during a closure of two hospitals and managed information classes, assisted with placement of laid off workers and fought for fair and respectful treatment of employees while working closely with the State of Minnesota Services. Leanne has also served as a trainer for 15 years with Talent Development researching, designing and training specialized programs. Leanne’s extensive experience includes 17 years of management experience teaching staff how to deal with conflict resolution. She also consulted with mediated conflicts between managers, employees, teams and individuals. She graduated from St. Luke’s Nursing in Duluth in 1976, and completed her BSN at Metro State University in 1997. Leanne attended Hamline University in St. Paul for two years toward a Masters in Writing. She also completed a program with “The Coaches Training Institute” for Personal Coaching. She opened her own business to do classes for the community and currently teaches an RN Refresher course for ten weeks, three times a year, which she has done since 2014.
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