The Philippines BPO Industry Goal to be World Leader in Privacy
September 4, 2018
Hosted by Rebecca Herold
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Guest Information
Episode Description
There are many security & privacy issues related to business process outsourcing (BPO) in general, and to contact centers in particular. The Data Privacy Asia conference (www.DataPrivacyAsia.com) in Manila, Philippines, Sept 19 & 20 will provide advice for how to effectively address those issues. There are many key issues organizations must consider when contracting contact centers: access controls to personal data, ensuring compliance with necessary legal requirements, how caller identities will be confirmed, breach response practices and details, and many more. Organizations need to know that contact centers are effectively addressing privacy and data security risks and compliance requirements. Listen in as Espie Bulseco and Tonichi Parekh discuss the growing BPO industry in the Philiippines, and in particular the actions being taken to put the Philippines at the forefront as the recognized leader in protecting data and privacy in not only Asia, but throughout the world.
Data Security and Privacy with the Privacy Professor
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There are more information security and privacy threats than ever before. As more technologies emerge, more surveillance tactics are used, and more artificial intelligence systems are deployed, cybersecurity and privacy risks grow exponentially. Rebecca has spent her entire career working to improve information security and privacy protections, by not only raising awareness of the issues within businesses and other types of organizations, but also by raising the awareness of these risks in the public and helping them to understand how to better protect their own personal data, allowing them to take their privacy protections into their own hands. Rebecca offers information about these existing and emerging security and privacy risks and provides fresh insights into the impacts of exploiting these risks, and gives guidance, tips, expert advice and news, with fascinating guests, to help all organizations, and the general public, understand what they need to do to mitigate these risks.
Rebecca Herold
Rebecca has 25-plus years of systems engineering, information security, privacy and compliance experience, is CEO of The Privacy Professor(R) consultancy she founded in 2004, and Co-Founder/CEO of Privacy Security Brainiacs online services, where Rebecca engineered the systems and created all the content, including automated risk assessments and training courses. Rebecca has authored 20 books, contributed to dozens of other books, and published hundreds of articles. Rebecca led the NIST Smart Grid Privacy Subgroup for 7 years, a member of the NIST Privacy Framework development team, and is a NIST Cybersecurity for IoT Program team member. Rebecca has provided expert witness services for HIPAA compliance, IoT security, privacy and location tracking, retirement community members’ personal data misuse, and other cases. Rebecca was co-founder and officer of the IEEE P1912 Privacy and Security Architecture for Consumer Wireless Devices Working Group, and is on numerous advisory boards. Rebecca was Adjunct Professor for the Norwich University MSISA program for 9 years. Rebecca has received numerous awards, including named as a Top 100 Women Fighting Cybercrime and a Cybersecurity Woman of the Year. Rebecca has provided keynotes on 5 continents and is frequently interviewed on TV and in international publications. Rebecca holds the following certifications: FIP, CDPSE, CISSP, CISA, CISM, CIPT, CIPM, CIPP/US, FLMI. Ponemon Privacy Fellow. Rebecca is based in Des Moines, Iowa, USA.
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