Telephone Triage Nursing: the Role, the Benefits, and the Future

October 22, 2018
Hosted by Leanne Meier, BSN, RN

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Guest Information

Episode Description

Triage has been a part of healthcare for nearly as long as there have been disasters: man-made, as in war or accidents, or natural disasters. At some point someone said, "With all these people hurt, dying or dead, we have to focus our limited care providers on the people MOST likely to survive." (I have a feeling, whatever caveman/woman, who came up with the idea, did not use those exact words!) And Triage continues every day, in every hospital, every city and country in the world. Today a phenomenal amount of the triage is done on the telephone. What does it look like? How has it changed since it began and why? How will this type of nursing change the future of healthcare in the USA and the world? Do you have experience with Telephone Triage Nursing? Join me with my guests: Celeste Knoff, Margaree Jordan-Amberg and Renee Walsh, all from HealthPartners in Bloomington, MN.

Once a Nurse, Always a Nurse

Once a Nurse, Always a Nurse

Monday at 10 AM Pacific Time on VoiceAmerica Health and Wellness Channel

There are SO many issues in healthcare that impact medical/nursing providers and patients alike, but each of them may not see the connections to themselves. This show will be a forum for nurses to tell stories about their own experiences, whether professional or family-focused and guests will inspire conversation on health and nursing-related topics. Issues will vary from communication in healthcare to current issues, such as nurse/patient ratios, dealing with conflict, how to create cooperative workplaces, speed-reading people, as nursing strikes and much more. Government policies are creating a major shift for all healthcare providers as well as their patients. We, as nurses, will be creating the future healthcare paradigms as we move forward, becoming a crucial part of the solutions. “Once a Nurse, Always a Nurse: Exploring the World of Nursing” is broadcast live every Monday at 10 AM Pacific Time on the VoiceAmerica’s Health and Wellness Channel.

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Leanne Meier, BSN, RN

Leanne Meier, BSN, RN

Leanne Meier has worked for forty years as an RN on a variety of hospital units including ICU, Hospice, Med/Surg, Obstetrics and Education Department. She worked with a team to opened the first Single-room Maternity Care in St. Paul, Minnesota. She also managed Labor and Delivery-Post Partum for five years. She was a Human Resources Recruiter coordinating the advertising for open positions of four hospital sites for five years. Leanne led a team during a closure of two hospitals and managed information classes, assisted with placement of laid off workers and fought for fair and respectful treatment of employees while working closely with the State of Minnesota Services. Leanne has also served as a trainer for 15 years with Talent Development researching, designing and training specialized programs. Leanne’s extensive experience includes 17 years of management experience teaching staff how to deal with conflict resolution. She also consulted with mediated conflicts between managers, employees, teams and individuals. She graduated from St. Luke’s Nursing in Duluth in 1976, and completed her BSN at Metro State University in 1997. Leanne attended Hamline University in St. Paul for two years toward a Masters in Writing. She also completed a program with “The Coaches Training Institute” for Personal Coaching. She opened her own business to do classes for the community and currently teaches an RN Refresher course for ten weeks, three times a year, which she has done since 2014.

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Episode Directory

November 2018

October 2018

  • 10/29/2018: Doulas: What Was Old is Completely Redefined Listen Now
  • 10/22/2018: Telephone Triage Nursing: the Role, the Benefits, and the Future Listen Now
  • 10/15/2018: Collaboration is Just 1 Human Away Listen Now
  • 10/8/2018: Some Thoughts about Gender Equality Listen Now
  • 10/1/2018: One Mother's Answer to a Colicky Baby Listen Now

September 2018