Building Continuous Customer Relationships for Competitive Advant
May 17, 2019
Hosted by Dr. Matthew Allen Woolsey
With in-depth examples from companies spanning diverse industries including healthcare, financial services, mobility, retail, entertainment, non-for profit, and education, Nicolaj Siggelkow, Professor of Management at the Wharton School, University of Pennsylvania, will outline four key pathways for connected customer experiences: 1) Respond-to-Desire: e.g., Disney achieved this with their theme park MagicBand, which can be swiped to enter a ride or pay for a snack, while allowing Disney to run its operations more efficiently 2) Curated Offering: an example is McGraw-Hill’s dynamic textbooks that supplement learning with customized student support 3) Coach Behavior: a customer experience created by Nike’s wellness system; and 4) Automated Execution: e.g., a heart-rate monitor that can independently alert a cardiologist the moment an arrhythmia is recorded The concepts apply to all sectors and industries, a must for all transformational leaders!
Transformational Energy Leadership
Friday at 8 AM Pacific Time on VoiceAmerica Empowerment Channel
Transformational Energy Leadership is about getting at the core of what is required to make transformational leadership work, energy. This show digs into the underpinnings of what a variety of guests believe are essential to making positive transformation happen. Guests share their perspectives about what makes them successful in their respective field resulting in sage advice, unique insights, and specific tips and tricks to incite personal action.
Transformational Energy Leadership pulls from my areas of expertise, which is leadership, communication, cultural influences, and education. As a certified professional coach, I ask the questions that require deeper reflection connecting real-life examples that bring positive transformational leadership to life. Transformational Energy Leadership is broadcast live every Friday at 8 AM Pacific Time on the VoiceAmerica Empowerment Channel.
Dr. Matthew Allen Woolsey
Dr. Matthew A. Woolsey is a certified professional coach, consultant, facilitator / trainer, author, and researcher (focus on Asian Indian leadership) with expertise in the areas of communication (executive presence and content structure), leadership development, and building high performing teams (including cross-cultural teams).
Matthew has over 20 years of experience in Management, Organization Development and Learning Consultancy across all sectors including corporate, non-profit, and higher education. Matthew led training and leadership development initiatives at a multinational management consulting firm, which included company-wide curriculum leadership design (North America, Europe, and Asia) and was a trusted advisor and coach for organization leaders.
Matthew’s company, Transformational Energy Leadership, partners with clients to develop customized solutions based on the needs, issues and opportunities around leadership and talent development. In some cases, executive coaching on leadership and presence may be the best solution. In other situations, facilitated workshops or curriculum development and consultation is the answer.
Matthew is certified in several tools including the Energy Leadership Index, Situational Leadership and others and is also an adjunct professor teaching courses in public speaking and critical thinking.