Encore: Transformational Leaders Truly Care!
June 7, 2019
Hosted by Dr. Matthew Allen Woolsey
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Guest Information
Episode Description
An advocate for customer service excellence, Schulze has elevated the art of customer care across his six-decade career in luxury hospitality by truly caring, a passion demonstrated to his guests, teams and colleagues alike. He believes customer care is the most undervalued (and overlooked) elements in business today. In his debut book EXCELLENCE WINS: A No-Nonsense Guide to Becoming the Best in a World of Compromise, Schulze reveals how the act of caring is the key to exceptional customer service – and success – in any industry today. Schulze will discuss how his model of leadership merged with customer service at the highest level. His “no excuses” approach stresses the importance of language and all the details, as the smallest touches never go unnoticed. These principles helped reshape today’s concept of service, and now transcending hospitality, they’re applied in every industry seeking competitive advantage.
Transformational Energy Leadership
Archives Available on VoiceAmerica Empowerment Channel
Transformational Energy Leadership is about getting at the core of what is required to make transformational leadership work, energy. This show digs into the underpinnings of what a variety of guests believe are essential to making positive transformation happen. Guests share their perspectives about what makes them successful in their respective field resulting in sage advice, unique insights, and specific tips and tricks to incite personal action.
Transformational Energy Leadership pulls from my areas of expertise, which is leadership, communication, cultural influences, and education. As a certified professional coach, I ask the questions that require deeper reflection connecting real-life examples that bring positive transformational leadership to life.
Dr. Matthew Allen Woolsey
Dr. Matthew A. Woolsey is a certified professional coach, consultant, facilitator / trainer, author, and researcher (focus on Asian Indian leadership) with expertise in the areas of communication (executive presence and content structure), leadership development, and building high performing teams (including cross-cultural teams).
Matthew has over 20 years of experience in Management, Organization Development and Learning Consultancy across all sectors including corporate, non-profit, and higher education. Matthew led training and leadership development initiatives at a multinational management consulting firm, which included company-wide curriculum leadership design (North America, Europe, and Asia) and was a trusted advisor and coach for organization leaders.
Matthew’s company, Transformational Energy Leadership, partners with clients to develop customized solutions based on the needs, issues and opportunities around leadership and talent development. In some cases, executive coaching on leadership and presence may be the best solution. In other situations, facilitated workshops or curriculum development and consultation is the answer.
Matthew is certified in several tools including the Energy Leadership Index, Situational Leadership and others and is also an adjunct professor teaching courses in public speaking and critical thinking.
