Mass Customization is in your hands - your stakeholders and customers also want this true agility
February 5, 2020
Hosted by Sam Holcman
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Episode Description
Have you looked at your “smart phone” and its “agility” – your ability to change what you see with a simple press on the screen, and compared it to your internal technology systems or those that you provide to your customers? In summary, what you are seeing is a manufacturing concept called Mass Customization. This term was first introduced to the public by Stan Davis in his book Future Perfect in 1987. Customer-focused means just that – not markets, segments, or other terms that really mask the desire to create solutions and satisfaction, at the individual level. What we must realize in information technology solutions, is that no matter how quickly we write software, it is handcrafting, and will never be able to meet individual requirements. Most of the profession still things about applications, software packages, or writing computer programs quickly. But your smart phone is different. Let’s bring this maturity level to today’s information systems solutions – the time is now.
The 2020’s Enterprise with Sam Holcman
Archives Available on VoiceAmerica Business Channel
The 2020’s Enterprise is about sorting through the internet-driven advice madness that exists in business today. The great thing about the internet is that anyone can write anything about anything. The problem with the internet is that anyone can write anything about anything! Published practices are quite different than “best practices.” This program will provide practice-based insights in business transformation, organizational transformation and technology transformation, based on real world practices. Business executives, managers, practitioners, and staff are bombarded daily with utopian solutions that more often than not deliver significantly less than promised. This show is “no jargon,” just human communication. Be treated like a “customer” not a “user.” Our philosophy is to provide you with insights that can provide true value to organizations and individuals that face today’s and tomorrow’s competitive pressures, and provide a usable takeaway from each program.
Sam Holcman
Samuel B. (Sam) Holcman is the Chairman of the Pinnacle Business Group, Inc., the Managing Director of the Enterprise Architecture Center of Excellence (EACOE), and the Business Architecture Center of Excellence (BACOE). He is considered the practitioners’ practitioner in Business Transformation, Enterprise Architecture and Business Architecture, and the leading implementer and world-wide educator and trainer in Enterprise Architecture and Business Architecture methodologies and techniques. Sam has developed a strategic planning process that is used by many Fortune 500 companies. He has also developed an innovative approach to business process re-engineering known as Business Process Visualization (TM) and Organization Network Analysis (TM). He has also developed the Intellectual Capital Maturity Model (TM) to provide guidance on how effectively organizations are managing their Intellectual Capital, and steps they can take to more effectively manage this capital. Most recently, he published the book titled “Reaching the Pinnacle: A Methodology of Business Understanding, Technology Planning, and Change.” This book brings a method to the marketing madness that surrounds enterprise architecture, and its straightforward and no-nonsense style sheds much light on a poorly understood topic. The book helps business executives and technology professionals through the process of building a business-transforming enterprise architecture appropriate to their organization’s needs.
