The Three Outcomes: How Visuality Defines Success
May 19, 2020
Hosted by Gwendolyn D. Galsworth, Ph.D.
What does improvement success mean? What goals are universally relevant, making your improvement efforts worth the investment? Today, Gwendolyn Galsworth resumes her march through her prize-winning book, “Work That Makes Sense (WTMS).” Now on Chapter 3, she defines the three outcomes that all visual transformation targets. Outcome 1: Achieve a Visual Showcase, a work area that demonstrate high-performance visual performance. Outcome 2: Achieve trackable, bottom line results. Visuality does not attack KPIs directly. Instead, it focuses on transforming the physical environment so that struggle evaporates, and flow not only accelerates but is visually controllable. As a result, KPIs that need to increase, do so—and those that need to decrease, do that. Outcome 3 is to adopt an attitude of learning. As people implement WTMS, they change the process and change themselves in the process—including their thinking and sometimes even their attitudes. That’s what success means in WTMS.
Visual Workplace Radio: Let the Workplace Speak
Tuesday at 10 AM Pacific Time on VoiceAmerica Business Channel
Visual Workplace Radio: Let the Workplace Speak offers the best in practical tools, methods, and strategies for improvement leaders who want to apply workplace visuality and harness its remarkable cultural and bottom line contribution. Visuality: you can’t get to excellence without it.
Each week, award-winning author and foremost visual workplace expert, Dr. Gwendolyn Galsworth, targets new learning and applications through a range of formats, case studies, interviews with business leaders and topic experts.
Whether yours is a factory, hospital, military depot, bank, office or dry cleaners, get informed, get inspired, get visual. Visual Workplace Radio: Let the Workplace Speak airs live every Tuesday at 10 AM Pacific Time on the VoiceAmerica Business Channel.
Gwendolyn D. Galsworth, Ph.D.
Gwendolyn D. Galsworth, PhD, is president and founder of Visual Thinking Inc. and The Visual-Lean Institute(r), a training, consulting, and research firm in visual workplace technologies. Over a period of 30 years, Dr. Galsworth has codified the field of visuality into a single coherent framework of thinking and application called the 10-Doorway Model.
In 2005, Dr. Galsworth established the Visual-Lean(r) Institute where in-house and external trainers are licensed in nine core visual workplace courses.
Four of her nine courses are now available as on-line training systems (English/Spanish), with more to come. Galsworth is author of seven books, including two Shingo Prize winners: Visual Workplace/Visual Thinking and Work That Makes Sense, available from her website and Amazon.
Dr. Galsworth began in the 1980s as the head of training/development at Productivity Inc. She worked closely with Dr. Ryuji Fukuda to adapt the CEDAC(r) method for western companies, and with Dr. Shigeo Shingo to develop, among many things, poka-yoke for the West. She was principal developer of Visual Factory, TEIAN (operator-led suggestion systems), and the X-Type Matrix.
A Fellow on the Shingo Institute Faculty and former Baldrige and Shingo Examiners, Galsworth has led study missions to some of the world’s finest companies, including in Japan. Dr. Galsworth lives in New England where she happily works, hikes, and writes.