Wake-Up Call: Will Your Customers Stick Around [and Love You] Post-Covid?

September 30, 2020
Hosted by Bonnie D. Graham

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Episode Description

The buzz: “The customer experience is as vital to the enterprise as it is to the retail consumer.” (inform.tmforum.org) “Experience Management (XM) is the process of monitoring every interaction people experience with a company in order to spot opportunities for improvement.” (qualtrics.com) “Loyalty must be on a fast track toward extinction, right? Wrong!” (Harvard Business School) Experience – winning the hearts and minds of customers, employees, partners – is vital for all enterprises every day. But many companies did not pay enough attention to this before the global pandemic made everything unpredictable. What should your organization do now to ensure predictable, expected experiences for all of your stakeholders, even in future disruptions? How do you know if you’re doing it right? We’ll ask Rizing’s CEO Mike Maiolo and SAP’s Global Head of Partner Experience, Teri Hamann, to share their insights on Wake-Up Call: Will Your Customers Stick Around (and Love You) Post-Covid?

Changing the Game with Next-Generation Partnering, Presented by SAP

Changing the Game with Next-Generation Partnering, Presented by SAP

New Episodes on VoiceAmerica Business Channel

Game-changing technology strategies are transformational, exciting and disruptive for a reason. They shake up your status quo. They get you thinking about new ways to scale, compete and grow. They move you in amazing new directions.

Join host Bonnie D. Graham as she invites you to take an additional Coffee Break with Game-Changers for our special series on Changing the Game with Next-Generation Partnering, Presented by SAP.

We’ll explore how the important role partners play in today’s economy is continuing to evolve, and how the next-generation partnering multi-year movement will continue to support that evolution through helping partners innovate, grow the partner economy and deliver a best in class experience that drives customer success.

Learn how you can become the savvy leader who takes your company across the finish line as you look ahead to the next wave of business innovation.

Changing the Game with Next-Generation Partnering, Presented by SAP, heard on the VoiceAmerica Business Channel.

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Bonnie D. Graham

Bonnie D. Graham

Bonnie D. Graham has been producing and hosting live talk radio since 1998. She is the creator, producer and host of the weekly business talk series, “Coffee Break with Game-Changers, presented by SAP” that debuted in Fall 2011, plus more than two dozen related Game-Changers Radio series also heard on the VoiceAmerica Business Channel.

SAP helps companies of all sizes and industries run simple. From back office to boardroom, warehouse to storefront, operations to finance, SAP empowers people and organizations to work together more efficiently and use business insight more effectively to stay ahead of the competition. We do this by extending the availability of software across on-premise installations, cloud and hybrid deployments, and mobile devices.

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Episode Directory

September 2020

  • 9/30/2020: Wake-Up Call: Will Your Customers Stick Around [and Love You] Post-Covid? Listen Now


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