Make Effective Feedback Your Superpower: Strategies
March 4, 2021
Hosted by Dr. Suzanne B. Phillips
In this episode, Dr. Therese Huston draws upon her new book, Let’s Talk: Make Effective Feedback Your Superpower, and her experience speaking to academic audiences and businesses like Microsoft and Amazon to teach us how to give feedback, even negative feedback, in a way that turns it into a productive conversation. She considers why 80% of managers feel they are saying the right things; but less than 20% of employees feel appreciated. She asks why men are evaluated on work skills while women are often judged on their personality. Dr. Huston identifies and exemplifies the three types of feedback as Appreciation, Coaching and Evaluation and asks us to discern what an employee wants and needs. She discusses how and why to use praise and urges us to side with the employee rather than the problem. She reminds us that if people feel threatened their brains go into lockdown. Inherent in her message of what makes feedback powerful is the principle -“ Listen as if your job depends on it.”
Psych Up Live
Thursday at 11 AM Pacific Time on VoiceAmerica Variety Channel
Psych Up Live turns up your psychological perspective on life issues. With a wide variety of guests, Host Suzanne Phillips passes forward the latest in books, findings, and information relevant to your life and the world you live in. She explores topics as varied as family relationships, binge eating and violence on campus. In a conversational style, Suzanne and her guests translate the latest in psychology to exemplify ways of coping with child rearing, divorce, medical diagnosis, campus violence and social anxiety. She engages her guests with questions, often voicing her own thoughts or sharing related stories. What is particularly exciting about Psych Up Live is the opportunity for you to call in with your own stories, questions and opinions. Psych Up Live captures your attention as it considers life issues that will intrigue and inform you each Thursday at 11 AM Pacific Time, 2PM Eastern Time on the VoiceAmerica Variety Channel.
Dr. Suzanne B. Phillips
Dr. Suzanne B. Phillips has been a practicing psychologist, psychoanalyst, group therapist and professor for over 35 years. She is the co-author of three books and over 40 articles and chapters. Most recently, she co-authored "Healing Together: A Couple’s Guide to Coping with Trauma and Post-Traumatic Stress." She has written and presented on a wide range of topics including couples, marriage, divorce, trauma, teens, bullying, pets, military, managing stress, infidelity, sexual violence, bereavement and building resilience. Her work has been recognized with awards such as The Suffolk County Psychological Association Psychologist of the Year Award, The Rutgers University GSAPP Lifelong Distinguished Achievement Award, and The American Group Psychotherapy Association Social Responsibility Award. She has given testimony before Congress for the needs of military families. Suzanne is a weekly blogger for Psych Central with over 340 original blogs. She has also blogged for This Emotional Life on PBS, has appeared on television programs such as Fox 5 Good Day New York and Good Day Street Talk. She has been a radio guest on many shows including Military Mom Talk Radio,Tom Matt’s Boomer Rock and NPR. From 2013- 2015, Suzanne hosted Psych Up on CoSozo radio and on WMIQ 1450 AM in Michigan. Starting in 2015, her show, "Psych Up Live," airs globally on VoiceAmerica and has had 140 episodes, available as podcasts on VoiceAmerica, iTunes, Google Play, Stitcher,etc.