Financial Intelligent Automation in the Digital Bank–Customer Exp

September 15, 2021
Hosted by Bonnie D. Graham

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Episode Description

Welcome to Becoming Digitally Resilient with IDC Industry Thought Leadership. Today's podcast explores “Financial Intelligent Automation in the Digital Bank: Intelligent Customer Experience.” By 2022, 40% of in-branch banking transactions will be initiated as pre-staged transactions or appointments for specialists that start on digital platforms and are fulfilled on bank-owned technology and physical locations. The IDC Financial Insights Team of Marc DeCastro, Aaron Press and Jerry Silva discuss how data and automation can improve the customer experience, from the front lines of customer services to the back-office areas that onboard new customers. Learn how banks can be profitable while still being empathetic, how branch experiences will become concierge-like to provide almost a 'pampered' environment, and the lessons to be learned from future touchless banking. Our exploration of Financial Intelligent Automation in the Digital Bank continues in our next two weekly podcasts, followed by other industries. Stay tuned! We welcome your comments and questions. Please email us at Insights@IDC.com.

Becoming Digitally Resilient with IDC Industry Thought Leadership

Becoming Digitally Resilient with IDC Industry Thought Leadership

New Shows Available on VoiceAmerica Business Channel

Take Industry Expertise Wherever You Go – The academic definition of resiliency is the ability to adapt to changing circumstances while maintaining its central purpose. The notion of resiliency came front and center for business executives during the pandemic as they adapted to challenging circumstances while maintaining continuing operations and protecting the health of their employees. Technology proved invaluable to this business resiliency and accelerated the digital transformation that was in motion at most organizations prior to the pandemic.

Join host Bonnie D. Graham and the IDC team in this special Becoming Digitally Resilient with IDC Industry Thought Leadership Podcast Series, with deep dives into Energy, Financial, Government, Healthcare, Manufacturing and Retail. Listen while the IDC team discusses hot-topics and provides insightful, fact-based research and strategies, all with the convenience you need. Presented by IDC, on the VoiceAmerica Business Channel.

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Bonnie D. Graham

Bonnie D. Graham

Bonnie D. Graham has been producing and hosting live talk radio since 1998. She is the creator, producer and host of the weekly business talk series, “Coffee Break with Game-Changers, presented by SAP” that debuted in Fall 2011, plus more than two dozen related Game-Changers Radio series also heard on the VoiceAmerica Business Channel.

SAP helps companies of all sizes and industries run simple. From back office to boardroom, warehouse to storefront, operations to finance, SAP empowers people and organizations to work together more efficiently and use business insight more effectively to stay ahead of the competition. We do this by extending the availability of software across on-premise installations, cloud and hybrid deployments, and mobile devices.

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Episode Directory

October 2021

September 2021

  • 9/29/2021: Financial Intelligent Automation in the Digital Bank: Payments Listen Now
  • 9/22/2021: Financial Intelligent Automation in the Digital Bank: GRC Listen Now
  • 9/15/2021: Financial Intelligent Automation in the Digital Bank–Customer Exp Listen Now


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