Financial Intelligent Automation in the Digital Bank–Customer Exp
September 15, 2021
Hosted by Bonnie D. Graham
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Guest Information
Episode Description
Welcome to Becoming Digitally Resilient with IDC Industry Thought Leadership. Today's podcast explores “Financial Intelligent Automation in the Digital Bank: Intelligent Customer Experience.” By 2022, 40% of in-branch banking transactions will be initiated as pre-staged transactions or appointments for specialists that start on digital platforms and are fulfilled on bank-owned technology and physical locations. The IDC Financial Insights Team of Marc DeCastro, Aaron Press and Jerry Silva discuss how data and automation can improve the customer experience, from the front lines of customer services to the back-office areas that onboard new customers. Learn how banks can be profitable while still being empathetic, how branch experiences will become concierge-like to provide almost a 'pampered' environment, and the lessons to be learned from future touchless banking. Our exploration of Financial Intelligent Automation in the Digital Bank continues in our next two weekly podcasts, followed by other industries. Stay tuned! We welcome your comments and questions. Please email us at Insights@IDC.com.
Becoming Digitally Resilient with IDC Industry Thought Leadership
New Shows Available on VoiceAmerica Business Channel
Take Industry Expertise Wherever You Go – The academic definition of resiliency is the ability to adapt to changing circumstances while maintaining its central purpose. The notion of resiliency came front and center for business executives during the pandemic as they adapted to challenging circumstances while maintaining continuing operations and protecting the health of their employees. Technology proved invaluable to this business resiliency and accelerated the digital transformation that was in motion at most organizations prior to the pandemic.
Join host Bonnie D. Graham and the IDC team in this special Becoming Digitally Resilient with IDC Industry Thought Leadership Podcast Series, with deep dives into Energy, Financial, Government, Healthcare, Manufacturing and Retail. Listen while the IDC team discusses hot-topics and provides insightful, fact-based research and strategies, all with the convenience you need. Presented by IDC, on the VoiceAmerica Business Channel.
Bonnie D. Graham
Bonnie D. Graham produced and hosted her first live talk radio show in 1998 on AM1240–WGBB, Long Island, NY’s oldest terrestrial radio station. A few years later, she moved from terrestrial to Internet radio with her author interview show, “Up Close and Personal.” In 2011, working at the enterprise software leader SAP, she developed the concept for a weekly live global business thought leadership roundtable series on the VoiceAmerica Business Channel – and launched “Coffee Break with Game-Changers” on October 5, 2011. Over the next nine years, Bonnie D. created, produced and hosted 46 additional SAP series on the Business Channel, attracting millions of listeners around the world. Since becoming an independent broadcaster in 2019, she has developed and hosted live radio and podcast series on the Business Channel for eight additional organizations, as well as her own weekly series, “Read My Lips: Cool Conversations with Creatives with akaRadioRed,” on the Empowerment Channel. In 2023, her live-streaming “Technology Revolution: The Future of Now” series was ranked No. 6 on FeedSpot’s Top 70 Technology Podcasts to Listen to in 2023. What powers Bonnie D.’s passion for radio? She “loves speaking with smart people!”
