Workplace Culture: Strategizing a Culture of Connection

November 16, 2021
Hosted by Dr. Melissa L. Strawser

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Guest Information

Episode Description

Rachel Keck's Book, "Connecting Through the Static: Everyone is Not Like You," is written for those at the intersection of leading workplace culture and customer service. It teaches that practicing authenticity is the way to create sustainable workplaces that operate with integrity and generate connection. In this episode we will talk about common workplace culture questions and some of the issues with the traditional way customer service is done. Rachel believes that culture work should begin by listening to the experience of the people advocating and representing the brand, those working hand in hand with clients and customers and delivering on brand promises. She believes in listening and giving relational tools from the ground up then clarifying culture from the top. Rachel's work is usually with customer service teams. She empowers them to show up authentically and connect . She works with leaders to help them create processes and policies that promote integrity rather than asking people to work outside their own integrity. If you are looking to define your company culture, gain clarity on your current culture, or simply to examine where you really are, this episode is for you.

Counterbalance Conversations with Dr. Melissa L. Strawser

Counterbalance Conversations with Dr. Melissa L. Strawser

Tuesday at 5 PM Pacific Time on VoiceAmerica Variety Channel

Are you looking for an hour to allow your imagination to soar? An hour for self-care? An hour to learn something new? Counterbalance Conversations is the hour that you have been looking for! Dr. Melissa L. Strawser seeks out engaging subject matter experts, coaches, entrepreneurs, entertainers, authors, and everyday heroes to bring emerging topics and fascinating stories to her audience. Her passion for storytelling, learning, healing, and resilience will inspire you to spark change in your life and community.

The conversations will give you an hour to breathe and time to let your imagination soar while you enjoy stories of triumph from those who are healing, inspiring change, and building resilience in their lives and communities. Take the journey with us on Tuesdays at 5 PM Pacific Time on the VoiceAmerica Variety Channel.

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Dr. Melissa L. Strawser

Dr. Melissa L. Strawser

In 2021, Dr. Melissa L. Strawser left the corporate world be a full-time coach, creator, educator, and mindfulness magician. Counterbalance Conversations is her latest adventure and most exciting opportunity to inspire, heal, and educate on a global scale.

Dr. Strawser’s mission is to help individuals and organizations evaluate performance, identify interventions for low performing areas, and develop realistic, holistic, high impact solutions. She is the CEO of Counterbalance Visionaries, LLC and holds an EdD in Performance Improvement Leadership and a master’s degree in Aeronautical Science with a Specialization in Aviation/Aerospace Education Technology. She is certified as an MBTI(r) Administrator and Interpreter, a Certified Professional Coach, and a 200hr Yoga Teacher.

Over the last 10 years, she successfully coached her clients in career, family, financial, and spiritual matters leading to significant growth and success. She is often the go-to consultant for her clients and business associates in the areas of communications, professional development, and performance improvement. Her clients span start-ups, industry, military, and non-profits During her off time, she enjoys photography, time on the beaches of the Emerald Coast of Northwest Florida, and cooking for her friends and family. Her greatest passion is storytelling and helping others tell their stories.

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Episode Directory

December 2021

November 2021

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  • 11/16/2021: Workplace Culture: Strategizing a Culture of Connection Listen Now
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October 2021



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