Say It Skillfully® – Change for the Better, Feedback With Finesse

August 23, 2022
Hosted by Molly Tschang

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Episode Description

Say It Skillfully® is a show that helps you to benefit from Molly Tschang’s expert guidance on the best possible ways to speak your mind at work in a positive and productive manner. In Episode 145, Molly’s first caller, Ana—promoted to manager in her design company (yay!)—is keen to provide feedback with finesse and be true to herself. She’s asked to provide input from her boss to one of her team members, and doesn’t exactly agree. Molly also offers a way to influence her boss, rather than just deliver feedback that may not best serve the individual or firm (1:05). Next, Brennan is two years into an exciting entrepreneurial journey, building his residential and commercial painting business. He shares how a prized employee makes a career decision to leave the company, a shock from someone who’s added great value. Hear how Brennan handled his surprise and impressively turned around the situation whereby the departure was a win-win. Even seasoned executives will benefit from hearing Brennan talk about his business values. He also opens up about how they lived those values in one particularly big, and costly, mistake (17:30)! To help leaders and teams thrive through change, Molly then provides a few key considerations, thanks to organizational researcher Margaret Wheatley. While ideally leaders are proactive, she offers ways that anyone in the organization can use their voice to ensure that change isn’t just for change’s sake (42:10). 1) New information enters system: who, what, when, where, and why 2) Sense of shared purpose around the change 3) Participation: all have opportunity to give input about how change will occur 4) Process: all understand how input will be used and final decisions made. And to get you thinking, Molly closes with this… Are we perceiving diversity as a zero sum game? Have we backed ourselves into a “win-lose” mindset? Is one group able to speak up, but another group feels shut down? Encourage all to look in the mirror and consider how we, inadvertently, may be part of the problem, as well as ways we are part of the solution (47:10). Don’t miss these conversations and learn how to navigate work while being invaluable and true to yourself! Molly’s thought for the week: “We can change the world if we start listening to one another again. Simple, truthful conversation where we each have a chance to speak, we each feel heard and we each listen well.” —Margaret Wheatley. Invite you to be part of the solution! Here are ways to give feedback with finesse: And it is possible to help your boss gain self-awareness Sign-up for Molly’s free mini-course and all #sayitskillfully resources for you here:

Say It Skillfully®

Tuesday at 8 AM Pacific Time/11 AM Eastern Time on VoiceAmerica Business Channel

Molly Tschang's Say It Skillfully® is a show that helps you benefit from Molly's guidance on the best possible ways to speak your mind at work in a positive and productive manner. She helps everyone from CEOs to interns to recognize that we are all both part of the problem as well as the solution, and that the path to solving any problem is to say what needs to be said.

Molly is a rare breed: tough enough to advise CEOs and company boards, but empathetic enough to understand the human costs of not allowing talent to shine. She has helped dozens of management teams navigate the human after-effects of mergers and acquisitions, and her show brings her expert guidance to a wider audience.

Say It Skillfully® every Tuesday at 8 AM Pacific Time/11 AM Eastern Time on the VoiceAmerica Business Channel.

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Molly Tschang

Molly Tschang helps her clients' organizations gain the skills to Win As One, which most other companies never even try to do. She starts at the top, guiding management to commit to each other’s success and lead as one cohesive unit.

Molly is Founder and CEO of Abella Consulting, a New York-based leadership development and business advisory consultancy that helps senior leaders cultivate the collaborative capacity to elevate individual, team and organizational performance resulting in accelerated sustained, profitable growth. She created and hosts the “Say It Skillfully®” video series on LinkedIn, making it easier for all members of an organization to say what needs to be said in a constructive and productive manner.

Prior to launching Abella, Molly held executive leadership positions at Cisco Systems and U.S. Filter, where she led the integration of over 80 acquisitions. She holds a BS in chemical engineering from Cornell University and an MBA from UCLA. In 2017, Molly was selected from among 12,000 applicants to be a protégé of Marshall Goldsmith through his 100 Coaches initiative. In her downtime, she enjoys tennis, yoga and cooking with family and friends.

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