The Future of Retail & Technology: How Many Happy Returns? Part 2

November 2, 2022
Hosted by Bonnie D. Graham

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Episode Description

I LIKE IT. NO I HATE IT. IT FITS, NO IT DOESN’T FIT. I’M RETURNING IT! The Buzz 1: Retailers expect 17.8% or $158Bn of merchandise sold during the 2022 holiday season will be returned, according to the National Retail Federation. Returns have become a major headache in ecommerce, cutting into profit and straining resources. [www.digitalcommerce360.com] The Buzz 2: 37% of American households' financial situation is worse than last year. But consumers will cut non-essentials to give gifts and socialize. They plan to pull back on the number of gifts purchased, visit fewer instore and online retailers, shrink the shopping window to 5.8 weeks vs. 6.4 weeks in 2021, and start shopping in October. [www2.deloitte.com] The Buzz 3: Customers during the 2022 holiday shopping season are looking for brands that can provide personalized, convenient solutions…and having an experience around the product versus just purchasing the product. [www.forbes.com] We’ll ask Matt Laukaitis, Navjit Bhasin, Praful Karanth and Victoria Wieck for their take on The Future of Retail and Technology: How Many Happy Returns? – Part 2.

Technology Revolution: The Future of Now

Wednesday at 8 AM Pacific/11 AM Eastern Time on VoiceAmerica Business Channel

Technology in many shapes, forms, and devices is already shaping nearly every aspect of your life. How? On your smart phone and tablet with thousands of apps to enhance your work and daily living. On streaming media that lets you watch TV and movies anytime anywhere. On social media where your voice is instantly amplified to reach the world. Think you’ve seen it all? Not! There’s more to come and you’re part of making it happen – right now. Join host Bonnie D. Graham as she speaks with future-focused visionaries on Technology Revolution: The Future of Now, broadcasting live every Wednesday at 8 AM Pacific Time/11 AM Eastern Time, on the Business Channel.

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Bonnie D. Graham

Bonnie D. Graham has been producing and hosting live talk radio since 1998. In 2011, working at the enterprise software leader SAP, she successfully created, produced and hosted the weekly “Coffee Break with Game-Changers” business thought leadership roundtable radio series. Over the next eight years, she developed 45 additional series that attracted millions of listeners around the world. Since becoming an independent broadcaster in 2019, she has also been engaged by other global enterprises to develop and host their radio and podcast series. What powers Bonnie’s passion for radio? She “loves speaking with smart people!”

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