President and COO—Getting to the ROOT of What Matters
October 19, 2010
Hosted by Roy Saunderson and S. Max Brown
If C-level leaders were to dig down into the trenches and work side by side with their employees for just a day, would they change their leadership practices? Next week’s Real Recognition Radio guest, Rick Arquilla, President and COO of Roto-Rooter Services Company, will provide an answer with first-hand experience. Rick may be best recognized as the featured “boss” on an episode of CBS Television’s Undercover Boss program, which aired in the United States, and in international markets. Tune in to next week’s episode to learn how Rick works with general and regional managers utilizing employee recognition practices to ensure that Roto-Rooter continues to be North America’s largest provider of plumbing repair and drain services.
Real Recognition Radio
Archives Available on VoiceAmerica Business Channel
You spend 70% of your week in the office. Work should be enjoyed, not endured! We’re going to help you create a better, more positive workplace. A pleasant workplace has much more powerful consequences than you might anticipate – it increases morale, productivity, loyalty and even reduces turnover. This is how the best companies differentiate themselves from the competition. Real Recognition Radio is going to go back to what recognition is really all about. We’re going to help make better people and create more positive relationships. We’ll look at what’s new and exciting in the field of employee rewards, recognition and incentives. We’ll also talk to people who have lived successes and failures to help us learn what works and what doesn’t. Real Recognition Radio will show you how to get real results in the workplace through meaningful recognition solutions.
Roy Saunderson and S. Max Brown
Roy Saunderson, president and founder of the Recognition Management Institute, is a leading North American expert on employee recognition. A professional speaker for over 20 years, Roy founded RMI over 14-years ago to address the difficulty managers have giving effective recognition to their employees. He has consulted and presented to clients across North America and Europe and has been published extensively on employee recognition. Following the successful launch of his second book, GIVING the Real Recognition Way, he is currently writing additional books to assist senior leaders become more strategic with applying employee recognition the right way.
In the last ten years, S. Max Brown, VP of Organizational Learning for RMI, has made nearly one thousand presentations in locations around the world. He has taken clients rappelling off the Great Wall of China, facilitated at the Parliament of World Religions Conference in Spain, and even survived a severe winter presentation in Regina, Saskatchewan. With his experience in leadership training, speaking, and facilitating around the world, Max brings a global perspective to the challenge of motivating people. Max laces his presentations with stories and examples that inspire people to act. Audiences at companies such as American Express, GE, HSBC, and Jones Apparel have raved about his interactive, engaging style. As a result, he travels 200,000 miles per year to deliver presentations to clients around the globe!