Special Encore Presentation: Managing Conflict in the Workplace
January 12, 2011
Hosted by Dr. Sheryl White, with Guest Co-Host Dr. Undraye Howard
[Download MP3] [itunes] [Bookmark Episode]
Guest Information
Episode Description
Conflict is a normal and natural dynamic in the workplace and in our personal lives. The pressure of meeting deadlines; co-workers with different points of views; overlapping roles; value differences—all make conflict inevitable in the workplace. Conflict is not necessarily a negative event. Handled appropriately conflict can lead to valuable insights and productive outcomes. Nonetheless, while conflict can be helpful in spurring creativity and innovation, unresolved and ineffectively handled conflict can erode productivity, impede results, and reduce an organization’s overall success and return on investment. It can lead to physical and/or emotional harm, individuals resigning, broken personal relationships, aggression/violence, reduced morale, increased absenteeism, and destructive blow-ups among co-workers and teams. Today’s show focuses on effectively managing conflict. Dr. G and guests, Dr. Charlotte Houston, Consulting Psychologist and Jordan Goldrich of CUSTOMatrix, will discuss how to create solutions for common difficult situations and behaviors that lead to conflict, along with ways to constructively respond to, manage, and leverage conflict in the workplace.
Leadership Matters
Wednesday at 2 PM Pacific Time on VoiceAmerica Business Channel
Leadership Matters, the forum of choice for current and emerging public and nonprofit leaders. Dr. Sheryl White and Guest Co-Host Dr. Undraye Howard, along with their guests, explore practical tips for issues management, human capital strategies, and improving leadership effectiveness. Leadership Matters, your forum for Informing Leaders. Inspiring Solutions!
Dr. Sheryl White, with Guest Co-Host Dr. Undraye Howard
Dr. Sheryl White, a cultural psychologist, brings over 20 years of experience providing leadership, workforce, and organization development consulting, training, and coaching services to municipalities, nonprofits, educational institutions, and for-profit corporations worldwide. Dr. White, the Vice President of Training and Organization Development at Neighborhood House Association (NHA) in San Diego, CA and is also the founder of NHA’s social enterprise, InnoVisions, which provides professional, leadership, and organization development services to other organizations. Since 1999, Dr. White has served as an executive coach and facilitator with the Center for Creative Leadership. Dr. White is passionate about helping people work better, and better together.
Undraye Howard is vice president of the Center on Leadership at the Alliance for Strong Families and Communities. He also is an adjunct professor at several universities, where he teaches courses on youth, work development, leadership, communication practices and processes, and effectiveness in the human services world. Howard holds master’s in communication with an emphasis in training and development from the University of Wisconsin-Milwaukee. He is currently pursuing his doctoral degree.
