Measurably enhancing the ROI on end user support through IT

January 12, 2011
Hosted by Sanjog Aul

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Episode Description

Selling is tough and keeping buyers/students/patients happy is even tougher. Today's consumers are demanding. They want support anytime, anywhere, including diagnostics and fast problem resolution. In the age of 24/7 customer tweeting what does it take to keep buyers happy? How do we measure the ROI of our investments in support people, processes, and technologies? What can we do to continually enhance the ROI of such investments?

CIO Talk Network

CIO Talk Network

Wednesday at 7 AM Pacific Time on VoiceAmerica Business Channel

Technology is only as good as its execution. On “CTN: CIO Talk Network”, Sanjog Aul interviews CIOs, CTOs, and other decision makers about their insights in dealing with technology. Learn directly from these subject matter experts how to get the best returns out of your investments in IT. Know ahead of time, what problems and challenges you face in executing IT strategies in the real world. If you are a technology manager, consultant, or advisor, you cannot afford to miss out on what today’s technology thought leaders have to say about today's most urgent IT issues. Listen to “CTN: CIO Talk Network,” with Sanjog Aul, every Wednesday, at 7 AM Pacific (10 AM Eastern) right here on the bottom line in business talk – VoiceAmerica Business.

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Sanjog Aul

Sanjog Aul

Sanjog Aul is a Certified Information Systems Auditor and the Executive Vice President with AVVAL, an Oakbrook, IL based professional services firm providing IT staffing and outsourcing services. With educational background in Computer Science and extensive consulting experience in IT Management and Implementation, Sanjog is known to dig deeper into current and chronic technology management/implementation issues to find the root cause. During his career, Sanjog has helped numerous businesses learn how to use technology for competitive advantage.

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