Communicating with Heart and Skill, Part II: For Leaders
March 23, 2011
Hosted by Dr. Sheryl White, with Guest Co-Host Dr. Undraye Howard
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Episode Description
A manager or leader’s success relies heavily on the ability to communicate skillfully; good communication skills are foundational to managing and leading others. Most managers spend about 80% of their time communicating. Communication is as much a matter of human relationships as it is about transmitting facts. According to an article Harvard Business School Working Knowledge newsletter, a 2002 survey of 1,104 employees in organizations around the United States, 86% said their bosses thought they were good communicators, but only 17% said their bosses actually communicated effectively. From listening empathically to understanding others, confronting issues, and providing input, coaching, support and direction communication plays a critical role in delivering results. Dr. G and guests today will discuss key skills and principles to help managers understand barriers to effective communication and enhance their communication skills to have greater impact and success.
Leadership Matters
Wednesday at 2 PM Pacific Time on VoiceAmerica Business Channel
Leadership Matters, the forum of choice for current and emerging public and nonprofit leaders. Dr. Sheryl White and Guest Co-Host Dr. Undraye Howard, along with their guests, explore practical tips for issues management, human capital strategies, and improving leadership effectiveness. Leadership Matters, your forum for Informing Leaders. Inspiring Solutions!
Dr. Sheryl White, with Guest Co-Host Dr. Undraye Howard
Dr. Sheryl White, a cultural psychologist, brings over 20 years of experience providing leadership, workforce, and organization development consulting, training, and coaching services to municipalities, nonprofits, educational institutions, and for-profit corporations worldwide. Dr. White, the Vice President of Training and Organization Development at Neighborhood House Association (NHA) in San Diego, CA and is also the founder of NHA’s social enterprise, InnoVisions, which provides professional, leadership, and organization development services to other organizations. Since 1999, Dr. White has served as an executive coach and facilitator with the Center for Creative Leadership. Dr. White is passionate about helping people work better, and better together.
Undraye Howard is vice president of the Center on Leadership at the Alliance for Strong Families and Communities. He also is an adjunct professor at several universities, where he teaches courses on youth, work development, leadership, communication practices and processes, and effectiveness in the human services world. Howard holds master’s in communication with an emphasis in training and development from the University of Wisconsin-Milwaukee. He is currently pursuing his doctoral degree.
