Healthcare Kaizen with Mark Graban

July 24, 2012
Hosted by Gwendolyn D. Galsworth, Ph.D.

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Episode Description

Healthcare organizations are under renewed pressure to improve quality and reduce costs. Kaizen, as a methodology, lets front-line staff engage in a process of everyday improvement that results in safer patient care, better patient care, and a more rewarding care-giving experience. As these improve, costs shrink. This week at The Visual Workplace, Gwendolyn Galsworth (your host and visual workplace expert) interviews Mark Graban, lean healthcare expert, speaker, blogger (, and author of Lean Hospitals. His brand new book (co-authored with Joe Schwartz) is Healthcare Kaizen: a comprehensive overview of Kaizen thought—loaded with tons of examples, quotes, tools, pictures and stories. Tune in and listen as Gwendolyn and Mark discuss the role of Kaizen in the world of health today and the many powerful steps you can take to apply this powerful tool to your own enterprise. While healthcare is the setting, continuous improvement is the focus. Get your pencils ready.

Visual Workplace Radio: Let the Workplace Speak

Archives Available on VoiceAmerica Business Channel

Visual Workplace Radio: Let the Workplace Speak offers the best in practical tools, methods, and strategies for improvement leaders who want to apply workplace visuality and harness its remarkable cultural and bottom line contribution. Visuality: you can’t get to excellence without it.

Each week, award-winning author and foremost visual workplace expert, Dr. Gwendolyn Galsworth, targets new learning and applications through a range of formats, case studies, interviews with business leaders and topic experts.

Whether yours is a factory, hospital, military depot, bank, office or dry cleaners, get informed, get inspired, get visual.

Gwendolyn D. Galsworth, Ph.D.

Gwendolyn D. Galsworth, PhD, is president and founder of Visual Thinking Inc. and The Visual-Lean Institute(r), a training, consulting, and research firm in visual workplace technologies. Over a period of 30 years, Dr. Galsworth has codified the field of visuality into a single coherent framework of thinking and application called the 10-Doorway Model.

In 2005, Dr. Galsworth established the Visual-Lean(r) Institute where in-house and external trainers are licensed in nine core visual workplace courses.

Four of her nine courses are now available as on-line training systems (English/Spanish), with more to come. Galsworth is author of seven books, including two Shingo Prize winners: Visual Workplace/Visual Thinking and Work That Makes Sense, available from her website and Amazon.

Dr. Galsworth began in the 1980s as the head of training/development at Productivity Inc. She worked closely with Dr. Ryuji Fukuda to adapt the CEDAC(r) method for western companies, and with Dr. Shigeo Shingo to develop, among many things, poka-yoke for the West. She was principal developer of Visual Factory, TEIAN (operator-led suggestion systems), and the X-Type Matrix.

A Fellow on the Shingo Institute Faculty and former Baldrige and Shingo Examiners, Galsworth has led study missions to some of the world’s finest companies, including in Japan. Dr. Galsworth lives in New England where she happily works, hikes, and writes.

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