Healthcare Kaizen with Mark Graban
July 24, 2012
Hosted by Gwendolyn D. Galsworth, Ph.D.
Healthcare organizations are under renewed pressure to improve quality and reduce costs. Kaizen, as a methodology, lets front-line staff engage in a process of everyday improvement that results in safer patient care, better patient care, and a more rewarding care-giving experience. As these improve, costs shrink. This week at The Visual Workplace, Gwendolyn Galsworth (your host and visual workplace expert) interviews Mark Graban, lean healthcare expert, speaker, blogger (www.leanblog.org), and author of Lean Hospitals. His brand new book (co-authored with Joe Schwartz) is Healthcare Kaizen: a comprehensive overview of Kaizen thought—loaded with tons of examples, quotes, tools, pictures and stories. Tune in and listen as Gwendolyn and Mark discuss the role of Kaizen in the world of health today and the many powerful steps you can take to apply this powerful tool to your own enterprise. While healthcare is the setting, continuous improvement is the focus. Get your pencils ready.
The Visual Workplace: Work That Makes Sense
Archives Available on VoiceAmerica Business Channel
You’ve heard of the visual workplace. But do you really know what that means? And do you know the crucial role it plays in operational excellence? The Visual Workplace: Work That Makes Sense offers the best in practical tools, methods, and strategies for improvement leaders who want to apply workplace visuality and harness its remarkable cultural and bottom line contribution. Visuality: you can’t get to excellence without it. Each week, award-winning author and foremost visual workplace expert, Dr. Gwendolyn Galsworth, targets new learning and applications through a range of formats—case studies, interviews with business leaders and topic experts, and interaction through listener call-ins and QandA. Whether yours is a factory, hospital, military depot, bank, office or dry cleaners—get informed, get inspired, get visual.
Gwendolyn D. Galsworth, Ph.D.
Across 30 years of hands-on implementations, Gwendolyn Galsworth, Ph.D. has nearly single-handedly created the models, concepts, and methods of workplace visuality that define visual’s distinct and powerful contribution to enterprise excellence—and to sustainable cultural and bottom line results. Dr. Galsworth is president and founder of Quality Methods International (QMI), a training, research, and consulting firm—and the QMI/Visual-Lean® Institute, where you can get trained in nine core visual workplace courses. A Shingo Prize Examiner, Gwendolyn is the author of many DVDs and books, including Visual Workplace/Visual Thinking and Work That Makes Sense, both winners of the coveted Shingo Research Prize. Her on-demand webinars and off-the-shelf training packages are rich in content and insight, each containing scores of actual visual solutions. (For more information or to make a purchase, visit www.visualworkplace.com.) Most importantly, she has honed and tested her work in companies around the world—factories, banks, hospitals, military depots, and offices—including Lockheed-Martin, Pratt/Whitney, Royal Nooteboom Trailers/Holland, Trailmobile/Canada, Bank of America, Midwest Cancer Centers, Rolls-Royce/UK, Crompton Greaves/India, Sears, United Electric Controls, and Wilson Transformer/Australia. When not on-site with clients, delivering keynotes or teaching at the Institute, Gwendolyn can be found hiking—or working on her next book.