The Digital Insurer: Opportunities with Customer Centricity Trends

August 7, 2013
Hosted by Bonnie D. Graham

[Download MP3] [itunes] [Bookmark Episode]

Guest Information

Episode Description

Today’s buzz: Insurance industry. Do you gnash your teeth every time you deal with insurers? Do they even know the meaning of ‘customer experience’? The experts speak. Mark Breading, Strategy Meets Action: “The insurance industry is in the midst of a long transition from paper to digital, affecting every part of the business, but especially the customer experience.” Nathan Golia, Insurance & Technology: “I had the good providence to stumble upon a plan of the city council. A construction plan of epic proportions. We're calling it a freeway. Eight lanes of shimmering cement running from here to Pasadena. Smooth, safe, fast. Traffic jams will be a thing of the past.” (Judge Doom, Who Framed Roger Rabbit, 1988 film). Kathy Ann Hutson, IBM: “Customer-centered innovation is key to growth in the changing insurance marketplace.” Bob Cummings, SAP: “There is no path. A path only forms when you walk.” (Chinese proverb) Join us for The Digital Insurer: Opportunities with Customer Centricity Trends.

Technology Revolution: The Future of Now

Wednesday at 8 AM Pacific/11 AM Eastern Time on VoiceAmerica Business Channel

Technology in many shapes, forms, and devices is already shaping nearly every aspect of your life. How? On your smart phone and tablet with thousands of apps to enhance your work and daily living. On streaming media that lets you watch TV and movies anytime anywhere. On social media where your voice is instantly amplified to reach the world. Think you’ve seen it all? Not! There’s more to come and you’re part of making it happen – right now. Join host Bonnie D. Graham as she speaks with future-focused visionaries on Technology Revolution: The Future of Now, broadcasting live every Wednesday at 8 AM Pacific Time/11 AM Eastern Time, on the Business Channel.

  • Snag
  • Bookmark and Share

Bonnie D. Graham

Bonnie D. Graham has been producing and hosting live talk radio since 1998. In 2011, working at the enterprise software leader SAP, she successfully created, produced and hosted the weekly “Coffee Break with Game-Changers” business thought leadership roundtable radio series. Over the next eight years, she developed 45 additional series that attracted millions of listeners around the world. Since becoming an independent broadcaster in 2019, she has also been engaged by other global enterprises to develop and host their radio and podcast series. What powers Bonnie’s passion for radio? She “loves speaking with smart people!”

  • Snag
  • Bookmark and Share
This site is protected by Trustwave's Trusted Commerce program