Travel Agents on the Rise

September 13, 2013
Hosted by Ken Muskat, Cruise Industry Executive

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Guest Information

Episode Description

How to find the right travel agent? What services do they offer? What qualities do you look for when choosing a travel agent? These are just some of the questions we will answer during this week’s episode of Cruise Views with Ken Muskat. Join us as Tom Stieghorst, senior cruise editor from one of the industry’s leading travel publications, discusses the travel agent industry and the resources they offer consumers. Nina Meyer, President and Chairman of the American Society of Travel Agents, will speak to us about how the industry has evolved and her experience as an owner of several leading travel agencies, ensuring clients experience the best cruises possible. You’ll also be hearing from Susan Mirabito, Vice President of Operations for Travel Network/Vacation Central. Susan will share her thoughts on how travel agents can benefit both first-time cruisers and experienced cruisers. She will also discuss the top 3 reasons to use a travel agent, what some of the most important questions to ask your travel agent are and the best ways that agents can help travelers. Don’t miss this exciting episode, and get all the information you need to book your next cruise vacation.

Cruise Views

Cruise Views

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Cruise Views is a show targeting travel enthusiasts who want to take an inside look at the cruise industry as well as its guests, employees and shipboard crew who make up some of the world’s largest and newest cruise ships traveling the high seas. Hot topics will include everything from meeting the people who make up the crew and how to travel on a budget to the latest in family travel, health and wellness while cruising and what it takes to build the state of the art cruise ships of today. You will get to meet real people and hear about real experiences that make-up the everyday of the cruise industry. We will provide you with the “human interest” perspective as well as speak to industry experts to discuss anything and everything you ever wanted to know.

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Ken Muskat, Cruise Industry Executive

Ken Muskat, Cruise Industry Executive

Ken Muskat is Senior Vice President of Sales and Marketing for MSC Cruises, one of the largest cruise lines in the world. He oversees the North American Sales, Marketing, Public Relations and Customer Service aspects of the organization. Since graduating from the University of Hartford with a Bachelors Degree in Communications and Advertising, Ken has dedicated his entire professional career to the Cruise Industry. For 18 years, Ken served in a variety of senior executive roles at Royal Caribbean Cruises, Ltd. in Marketing, Sales, Consumer Outreach and Onboard Revenue. During this time, he hosted the cruise industry’s first weekly online radio show, reaching over 24,000 listeners a week in 22 short weeks.

Early in his career, Ken was twice named one of Travel Agent Magazine’s Top 100 Rising Stars of the Travel Industry and more recently he was a recipient of The University of Hartford Anchor Award, the most prestigious award presented by the University’s Alumni Association. The award was established to recognize alumni who have distinguished themselves by achieving the highest level of professional accomplishments and who possess absolute standards of integrity and character to positively reflect the prestige of the university.

Ken also serves on the Board of Directors for the Children’s Cancer Caring Center and in 2013 he was named Vice President of the organization. Ken enjoys extensive travels and an active lifestyle full of friends and family.

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