Why Customer Service Is Absolutely Critical To Online Businesses
October 22, 2013
Hosted by Bob Pritchard
On this show we discuss the importance of conferences and training to maximize employee commitment and performance; tablets below $100 and laptops below $300 before Christmas; and how most online businesses are failing at customer service and a discussion of those who do it well. We also discuss the best ways of getting investors for startups and early-stage businesses as well as some simple tips for retailers to utilize social media. We also have our regular email segment and a great interview with Herb Mitschele, the CEO and cofounder of Shodogg. Herb is a guy who gave up a fantastic career to move to New York and become an entrepreneur. The result is a tremendous business product which enables instant connections between content and people by allowing users to access digital content stored in the cloud with any mobile device and direct that content to any number of web enabled screens simultaneously without any boxes, wires or dongles.
The Bob Pritchard Radio Show
Tuesday at 5 PM Pacific Time on VoiceAmerica Business Channel
95 percent of all businesses fail within 10 years. Most small to medium businesses struggle to make wages. Bob Pritchard is a highly regarded expert with a track record of identifying the issues facing businesses and determining simple solutions to make them highly profitable.
Despite the glitz and glamor, Entertainment operates in the same way as any other business and as we live in a Celebrity obsessed society, people will enjoy this segment. Some of the best Business and marketing screw ups illustrate in a funny and impactful way some of the pitfalls that can be encountered in business, what went wrong and why.
Every business discipline from leadership to corporate culture, marketing to customer service, seeking investment to using social media, sponsorship, hospitality and many others. Straight talking, nothing is off the table and nothing is taboo. The Bob Pritchard Show is broadcast live every Tuesday at 5 PM Pacific Time on the VoiceAmerica Business Channel.
Bob Pritchard has over 30 years’ experience as a straight talking business and marketing troubleshooter and consultant with many of the world’s leading companies on 5 continents. Bob is the recipient of the highly coveted International Marketer of the Year Award, a distinction he shares with some of the world’s top business leaders.
Bob's newest book, Kick Ass Business and Marketing Secrets. How To Blitz Your Competition, the 100,000 word business bible, was released globally by Wiley and Sons, the world's largest business book publisher, in August 2011.
Bob has been a Business speaker and trainer at over 1,500 conferences, including 91 Fortune 500 companies. He has presented to major corporations in 53 countries. Bob was also Joint winner of a Clio award and joint winner of 4 Silver Telly awards for work with Citibank.
Bob was a television and live performer for 15 years, appearing in some 400 television shows as a singer and actor with several recordings including one top 10 hit. He is the Author of 5 internationally best-selling books, including ‘Complex Marketing Made Simple,’ with sales exceeding 100,000 copies. Bob has a wide knowledge of business, has business interests around the world and understands global business and opportunities.