The Digital Insurer: Customer Centricity Trends – Part 2
November 13, 2013
Hosted by Bonnie D. Graham
Today’s buzz: Insurance. The insurance industry is on a paper-to-digital journey that will affect every aspect of its business – especially the customer experience. Really? We can only hope they’ll finally get it right. The experts speak. Kathy Ann Hutson, IBM: “The consumer's connected life, where everything is intelligently connected, opens up the possibility for refreshed thinking in the insurance industry.” Deb Smallwood, Strategy Meets Action: “Innovation distinguishes between a leader and a follower.” (Steve Jobs) Nathan Golia, Insurance & Technology: “There you can compare insurance plans, side-by-side, the same way you’d shop for a plane ticket on Kayak or a TV on Amazon." (U.S. President Obama, talking about the healthcare.gov website) Pat Saporito, SAP: ‘Beware of geeks bearing gifts,’ a pun on ‘Beware of Greeks bearing gifts.’ Big Data is everywhere, but the real issue is getting big value from Big Data. Join us for The Digital Insurer: Customer Centricity Trends – Part 2.
Technology Revolution: The Future of Now
Wednesday at 8 AM Pacific/11 AM Eastern Time on VoiceAmerica Business Channel
Technology in many shapes, forms, and devices is already shaping nearly every aspect of your life. How? On your smart phone and tablet with thousands of apps to enhance your work and daily living. On streaming media that lets you watch TV and movies anytime anywhere. On social media where your voice is instantly amplified to reach the world. Think you’ve seen it all? Not! There’s more to come and you’re part of making it happen – right now. Join host Bonnie D. Graham as she speaks with future-focused visionaries on Technology Revolution: The Future of Now, broadcasting live every Wednesday at 8 AM Pacific Time/11 AM Eastern Time, on the Business Channel.
Bonnie D. Graham
Bonnie D. Graham has been producing and hosting live talk radio since 1998. She is the creator, producer and host of the weekly business talk series, “Coffee Break with Game-Changers, presented by SAP” that debuted in Fall 2011, plus more than two dozen related Game-Changers Radio series also heard on the VoiceAmerica Business Channel.
SAP helps companies of all sizes and industries run simple. From back office to boardroom, warehouse to storefront, operations to finance, SAP empowers people and organizations to work together more efficiently and use business insight more effectively to stay ahead of the competition. We do this by extending the availability of software across on-premise installations, cloud and hybrid deployments, and mobile devices.