How Business Is Changing Forever in the age of the Customer

January 20, 2014
Hosted by Jordan Goodman

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Guest Information

Episode Description

Our guest is Jim Blasingame, author of The Age of the Customer and host of the Small Business Advocate Radio show. The world of business has changed irrevocably and many businesses have still not caught on. In his new book and in this interview, Jim Blasingame, the host of the national Small Business Advocate radio show, explains how we have entered The Age of The Customer. He explains how customers have become newly empowered by the growth of the Internet and social media since they can search for the best deal wherever and whenever they want to. This is important for you to understand both if you are a consumer or a business because it will affect how you shop to get the best deal or how you offer products or services to your customer base. Some of the trends that Jim describes are outsourcing, customer engagement online, using the cloud to deliver services and globalization.

The Money Answers Show

The Money Answers Show

Monday at 12 Noon Pacific Time on VoiceAmerica Business Channel

Do you need directions to a solid financial future? If so, The Money Answers Show with Jordan Goodman will provide you with a roadmap to making smart money decisions in every area of your personal finances. Join Jordan every Monday at 12 PM/PST 3 PM/EST for The Money Answers Show, on the VoiceAmerica Business Channel. Learn how and where to get the best deals on mortgages, cars, and insurance; find out the best ways to save for college and retirement, get out of debt, improve your credit rating, and save on your taxes. The Money Answers Show with Jordan Goodman will provide you with great tips on investment opportunities in real estate, stocks, annuities, and other investment vehicles. That’s The Money Answers Show with Jordan Goodman on the VoiceAmerica Business Channel, every Monday at 12 PM/PST.

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Jordan Goodman

Jordan Goodman

Jordan Goodman has a mission: to help everyone do better with money. Since graduating the Columbia University School of Journalism in 1977, he has spent the past 32 years combing the country to find the very best ways to help consumers make and save money and then sharing these gems with the public. As a staff writer/reporter at MONEY Magazine for 18 years, a weekly commentator on NBC News at Sunrise and Public Radio’s Marketplace Morning Report, and through his 12, soon to be 13 highly respected books, and his website www.moneyanswers.com, he has provided useful, common-sense information to the public. Some of his better-known books include Fast Profits in Hard Times, Everyone’s Money Book, the Dictionary of Finance and Investment Terms and Master Your Money Type. Jordan is a rare combination: someone who possesses not only encyclopedic knowledge about every area of personal finance but also a passion for helping his listeners not only to get educated but to take action to help their dreams become realities.

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