The Art of Customer Experience over Coffee with guest Joseph OHara of Ristretto
February 7, 2014
Hosted by Chris Cooper
[Download MP3] [itunes] [Bookmark Episode]
Guest Information
Episode Description
Do your customers tell their friends about their tremendous experience of your service? In an era when experiences can be shared at the click of a button to huge audiences, customer experience can quite literally lead to rapid growth or even brand desertion. So how do you give people an experience that they (and their connections) want to return to again and again? I was recently discussing customer experience with Joseph O'Hara the Managing Director of Ristretto, Alchemy Coffee and Alchemy Cafes over a drink in his coffee shop and realized that at the core of the success of his business was customer experience. Joe literally changed his career direction to purse his passion for coffee and been creating a truly exceptional experience for his customers since 2003. If customer experience is important to your business model then do join us to learn from someone who out their making it happen. Oh yes and did I tell people about his coffee shop? You bet!
The Business Elevation Show with Chris Cooper - Be More. Achieve More
Friday at 8 AM Pacific Time on VoiceAmerica Business Channel
The Business Elevation Show provides the inspiration to help you elevate the success of your business, your people and yourself. If you want to grow more successful businesses and teams and become the very best you can be then this show will provide you with the insight and wisdom. It will help you to Be More to Achieve More.
Accessed in over 50 countries each month the show highlights the key principles in business and personal success with guests and host who talk from experience. It’s an energizing, warm and inspiring show that supports your journey to elevated business, entrepreneurial and personal success.
Since 2011 the show has included many very successful high achievers, entrepreneurs, speakers and subject experts from around the world who inspire others to achieve more. The Business Elevation Show airs live Fridays at 8 AM Pacific/4 PM GMT on VoiceAmerica Business.
Chris Cooper
Chris Cooper helps business leaders to elevate the performance of their business, their people and themselves. With a background in major brands such as Mars Inc he worked in sales, mar-keting, HR, training, procurement and logistics to board level. His first consultancy became a multi-million pound business within 3 years.
Today, Chris helps business people elevate performance through consultancy, coaching, training, professional speaking, writing and broadcasting. His coaching programme ‘The Elevation Programme’ has helped many business owners to profitably grow their businesses since 2008.
As a speaker he talks about lessons from his book ‘The Power To Get Things Done (Whether You Feel Like It Or Not) co written with Dr Steven Levinson (published by Penguin Random House USA in December 2015).
His radio show is accessed in over 50 countries and has aired since 2011, making him a highly experienced on-line radio host. Having undertaken hundreds of interviews with international ex-perts and thought leaders he has been described as one of the most credible business experts in the UK. Chris lives in Leicestershire, England with his wife Ruth and two young boys. Hobbies include taking his soccer mad eldest son to watch Leicester City FC, playing rock guitar, keeping fit, fly fishing and transforming his Victorian home and garden into a beautiful space.
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