How to Manage a Global Quality Program: Tips from a Baldrige Quality Award Judge
March 13, 2014
Hosted by Té Revesz
How can your company establish a quality process that works across multiple countries and multiple cultures? How do you manage the tension between global standards and local needs? Kathy Bergeson, chief quality officer for AmAsia3 and judge in the Malcolm Baldrige National Quality Award Program shares insights on how your company can create & implement a global quality process that is holistic, nimble AND sustainable. What makes the Baldrige framework so successful that for companies that internalize it? What about the Gandhi (India), EFQM (EU)& other national quality Awards? A member of the Conference Board Business Performance Excellence Council, Kathy will also discuss how to determine what to measure and how? The differences between ISO9000, LEAN, kaizen & Baldridge methodologies? Why is 6 Sigma good for manufacturers and bad for service companies? What’s the link between quality measures, process improvement and customer satisfaction? The link between QUALITY and PROFITABILITY?
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We are all operating in a dynamic global marketplace, whether we reach across borders to find new customers and fresh ideas or face overseas competitors in our home market.
Global Reach embraces the opportunities and challenges we encounter when operating in multiple countries and cultures. We talk with entrepreneurs and executives about their strategies for winning in fast changing world markets: cross-cultural communication, global branding, media and marketing, transportation and manufacturing, the future of finance, alternative investment strategies, innovation and IP protection.
Global Reach interviews thought leaders about 21st century megatrends that impact international entities: trends like the business and politics of sustainability, the morphing nature of competitiveness, globalization, global companies vs national governments, worldview and growth prescriptions, emerging markets issues, and the corporate impact on society (governance, ethics and leadership).
Té Revesz is known for her ability to conduct strategic research on a global basis and for her creativity in handling complex business challenges.
As principal of GlobalReach-SBI, a research and consulting firm with a network spanning over 60 countries, Té provides clients with strategic intelligence on market opportunities and threats. She covers such diverse areas as global branding, new product development, payment cards, clinical trials, and political risk. An expert in primary research, Té has interviewed business, government and labor leaders, doctors and technical experts—and managed focus groups—around the world. She was profiled in Super Searchers Go to the Source as one of the top US interviewers.
Prior to founding her own firm, Té headed the Industrial & Healthcare Practices of FIND's Strategic Consulting & Research Group and taught at the Zicklin School of Business (Baruch/CUNY). She was the Editor of Business International’s flagship newsletter and helped create its country risk service.
An NYC native, Té is active with Citizen Action, the URJ’s Commission on Social Action, and NY Neighbors for American Values (defending religious freedom, diversity and equality). She holds a Masters from Columbia’s School of International & Public Affairs and a BA from Goucher College. She’s an avid bike rider, theater buff and farmers market supporter—and the bemused owner of 2 demanding felines.