Future of Make for Me: The Luxury of Customer Centricity – Part 2

July 23, 2014
Hosted by Bonnie D. Graham

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Episode Description

Today’s buzz: You - again! Plus ça change, plus c'est la même chose (Jean-Baptiste Alphonse Karr, 1849). Early-days “Make for Me” industrialization was humming along until Henry Ford car-jacked it to launch the “Any color you want, as long as it’s black” mass-production manufacturing economy. Today, consumers are once again calling the shots, loudly clamoring for “Make for Me” products and services. All at higher quality at lower prices, of course. Can new technologies help your company give ‘em what they want and still be profitable? The experts speak. Whitney Johnson, Disruptive Innovation Facilitator: “The more we give, the more we have. The more we let go, the more control. Elizabeth Hedstrom Henlin, TBR: “So, two cheers for Democracy: one because it admits variety and two because it permits criticism” (E. M. Forster). Reuven Gorsht, SAP: “To understand your customers, start by knowing why you exist.” Join us for Future of Make for Me: The Luxury of Customer Centricity – Part 2.

Technology Revolution: The Future of Now

Wednesday at 8 AM Pacific/11 AM Eastern Time on VoiceAmerica Business Channel

Technology in many shapes, forms, and devices is already shaping nearly every aspect of your life. How? On your smart phone and tablet with thousands of apps to enhance your work and daily living. On streaming media that lets you watch TV and movies anytime anywhere. On social media where your voice is instantly amplified to reach the world. Think you’ve seen it all? Not! There’s more to come and you’re part of making it happen – right now. Join host Bonnie D. Graham as she speaks with future-focused visionaries on Technology Revolution: The Future of Now, broadcasting live every Wednesday at 8 AM Pacific Time/11 AM Eastern Time, on the Business Channel.

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Bonnie D. Graham

Bonnie D. Graham has been producing and hosting live talk radio since 1998. In 2011, working at the enterprise software leader SAP, she successfully created, produced and hosted the weekly “Coffee Break with Game-Changers” business thought leadership roundtable radio series. Over the next eight years, she developed 45 additional series that attracted millions of listeners around the world. Since becoming an independent broadcaster in 2019, she has also been engaged by other global enterprises to develop and host their radio and podcast series. What powers Bonnie’s passion for radio? She “loves speaking with smart people!”

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