Special Encore Presentation: The Case for Customer Service: Nice Finishes First

January 7, 2015
Hosted by Chris Ruisi

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Guest Information

 

Episode Description

Join Chris and his guest Peter Shankman as they discuss “The Case for Customer Service – Nice Finishes First”. Companies have forgotten how to service the customer to create amazing moments, and it's costing them, big-time. 90% of companies say they provide excellent customer service, yet only 8% of customers say the same. (Source: Bain & Company). 91% of customers say they won't go back to a company after just one bad customer service experience. (Source: Bain & Company). Amazing customer service has become the exception, not the norm. And it's costing your company millions of dollars in lost revenue, and multitudes of new customers who won't go to you in the first place based on the experience that someone they trust had with your company. If you didn't think being nice was good enough, it's also profitable. No matter how good you think your service is, it can and must be better. Put this show on your calendar and listen in – and take notes.

Step Up and Play Big

Step Up and Play Big

Archives Available on VoiceAmerica Business Channel

The Step Up and Play Big Radio Show with Chris Ruisi will focus on sharing practical concepts and tools addressing leadership, business and entrepreneurship that you can use to become exceptional, raise your personal success bar, and Step Up and Play Big.

Far too many people accept “average” as their personal standard either out of fear, lack of effort, or as a result of a misconception that it is too hard to go beyond average. Our goal is to have you see the possibilities and recognize that exceeding average is not as hard as you may think. People give up far too early and allow themselves to become victims of their circumstances when they can actually be the master of them. We’ll show you how to create your own plan by answering your questions, showcasing expert guests and presenting some great tips.

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Chris Ruisi

Chris Ruisi

Chris Ruisi is a nationally recognized executive coach, leadership expert, professional speaker, and author who challenges business leaders to Step Up and Play Big. Drawing on his 35 plus years as a senior level executive on the corporate front lines, Chris helps his clients to discover how to find and use the full measure of their capabilities. Chris combines his detailed insights and real life experiences and creates humorous, inspiring, informative and entertaining speaking programs.

His method incorporates his own proven expertise on how organizations and decision making work in order to help others build solutions. Through enlightening, positive and interactive sessions, Chris works with his clients to cultivate their vision, set goals, prioritize their strategies and then execute a targeted solutions-based plan.

Throughout his corporate career, Chris has received acclaim as a decisive, respected and effective leader, among both superiors and colleagues alike. He has been recognized for his abilities as a rational problem-solver who is able to keep cool, and promote a calm sense of solution-finding among others, through the challenges faced by a major public company in the financial sector. He has also been acknowledged as the kind of leader who has the unique ability to drive individuals to top performance levels.

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Episode Directory

March 2015

February 2015

January 2015

  • 1/28/2015: Succession Plan Procrastination Listen Now
  • 1/21/2015: Special Encore Presentation: The Pen is Mightier than the Sword: The Power of a Book to Grow Your Business Listen Now
  • 1/14/2015: There Is no Such Thing as a “Good” Surprise in Employment Law Listen Now
  • 1/7/2015: Special Encore Presentation: The Case for Customer Service: Nice Finishes First Listen Now