Innovating innovation: Art or Discipline, Serendipity or Systematic?

January 29, 2015
Hosted by Bonnie D. Graham

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Episode Description

The buzz: Innovating. Innovation is more critical to your business success than ever. That’s why enterprise leaders want to shift it from an art to a teachable business discipline with predictable outcomes. Can structured vs. informal innovation approaches create a sustainable learning culture? The experts speak. Jeremy Cox, Ovum: “When we think about innovation, we think of people with some spark of genius who are able to see things that mere mortals like us fail to see.”

Claus von Riegen, SAP: “The reason why it is so difficult for existing firms to capitalize on disruptive innovations is that their processes and their business model that make them good at the existing business actually make them bad at competing for the disruption.” (Clayton Christensen)

Marco Cigaina, SAP: “Everything changes and nothing remains still...and...you cannot step twice into the same stream.” (Heraclitus)

Join us for innovation: Art or Discipline, Serendipity or Systematic?

Innovating Innovation with Game Changers, Presented by SAP

Innovating Innovation with Game Changers, Presented by SAP

Thursday at 7 AM Pacific/10 AM Eastern Time on VoiceAmerica Business Channel

The pace of technological advance is constantly increasing and puts pressure on companies to be more effective in innovation.

At the same time, most businesses do not fully leverage the innovation potential of their employees and partners, due to a lack of communication – and ideas that are still kept in organizational silos.

Join host Bonnie D. Graham as she invites you to take an additional coffee break with game-changers for our special series on a glimpse into tomorrow’s hot business and industry trends around Innovation Management - and how to “innovate innovation” within your company.

Learn how you can become the savvy Transformation Leader who takes your company across the finish line as you look ahead to the next wave of business.

Innovating Innovation with Game Changers, presented by SAP, live on Thursdays at 7 AM Pacific Time / 10 AM Eastern Time on the VoiceAmerica Business Channel.

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Bonnie D. Graham

Bonnie D. Graham

Bonnie D. Graham has been producing and hosting live talk radio since 1998. She is the creator, producer and host of more than 25 weekly business thought leadership talk series presented by SAP under the banner of Coffee Break with Game-Changers Radio, which debuted in 2011. In a uniquely lively, unscripted roundtable discussion format, Game-Changers offers a broad range of expert business and technology insights to a global business audience.

SAP helps companies of all sizes and industries run better. From back office to boardroom, warehouse to storefront, desktop to mobile device, SAP empowers people and organizations to work together more efficiently and use business insight more effectively to stay ahead of the competition. We do this by extending the availability of software across on-premise installations, on-demand deployments, and mobile devices.

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Episode Directory

November 2016

October 2016

September 2016

Gilles Atlan


Gilles Atlan is UX Strategist at SAP in Palo Alto. Using Design Thinking, he is unleashing innovation out of diverse groups of customers, delivering surprising business outcomes using non-traditional technics. Gilles created and delivered close to a hundred workshops and sessions at SAP events like TechEd, Sapphire, ASUG and diverse customer events. Today Gilles is working in the Service Innovation team that keeps a close eye on game-changing innovation drivers, emerging technology and trends, leading to the creation of new revenue opportunities. Gilles started his career in software developments at British Telecom in England and in an startup in Israel that was bought my EMC. At that time, Gilles was programming in Java and C#. Gilles holds a BSc in Mechanical Engineering from Ben Gurion University (Israel) and a MSc in computer Science from the University of Manchester Institute of Science and Technology (UK). Gilles was born and raised in Paris. View Guest page

Episode Listing:

Hans Balmaekers


Hans Balmaekers is Director and co-shaper for the Intrapreneurship Conference, the premier global platform for corporate innovators since 2011. Hans is leading the team on its mission to further advance the field of intrapreneurship by hosting 10+ events a year across the US, Canada and Europe, as well as offering an online community and learning programs. In his corporate career with a Dutch multinational, Hans was an intrapreneur without knowing there was a label for it. Ever since he started his entrepreneurial journey, he is focused on helping corporates and individuals make the shift needed to thrive in the new world of business. View Guest page

Episode Listing:

Manju Bansal


Manju Bansal leads SAP's effort to engage with the startup community worldwide and build its innovation ecosystem. He is Vice President and Global Head of SAP Startup Focus, the accelerator program that helps promising startups in the Big Data, predictive and real-time analytics space develop new applications on SAP technology and accelerate market traction. Since joining SAP in 2007, Manju has held leadership roles in Solution Marketing, the SME business and Ecosystem & Channel marketing. Previously, he was the founder of Thinknotes, an innovative content delivery platform that connected consumers, physicians and pharmaceutical companies and created personalized content repositories to help consumers manage their unique medical situations. Manju is an SAP Mentor and an Industry Mentor at the Easton Technology Management Center at UCLA. He holds an MBA from the Anderson School at UCLA with additional executive education completed at the Harvard Business School. View Guest page

Episode Listing:

Charles Bennett


Charles Bennett, Global Channel Development at SAP, leads the development and delivery of business model and transformation guidance for SAP cloud channel partners. Charles took up this role in January 2015 having originally joined SAP UK in 1995. He has extensive experience of partner strategy and operational management, at SAP (SAP UK Alliances Director, Global Alliance Director, VP Global NetWeaver Initiative) and within the SAP ecosystem (StreamServe, Flexera Software). Prior to this role, Charles worked at Symantec where he was Sales Operations Director, Northern Europe. View Guest page

Episode Listing:

Christopher Bishop


Christopher Bishop has had seven different careers since graduating from Bennington College with a B.A. in German literature. He is currently chief reinvention officer at *improvising careers”. He has worked as a touring rock musician (played bass with Robert Palmer), jingle producer (sang on the first Kit Kat jingle “Gimme A Break”), Web site project manager (developed Johnson & Johnson’s first corporate Web site) and spent 15 years at IBM. He was a business strategy consultant in Global Technology Services and also worked at IBM headquarters, providing communications support for the Corporate Citizenship & Corporate Affairs organization, driving social media adoption and use of virtual worlds. Chris is also a member of the board of TEDxTimesSquare and gave a talk on *Openness* in April 2013. He writes, consults and speaks about “improvising careers” at universities and industry conferences. View Guest page

Episode Listing:

Prof. Dr. Stefan Bongard


Prof. Dr. Stefan Bongard, University of Applied Sciences Ludwigshafen am Rhein, Germany, holds a professorship in Business Administration and Logistics since 2008. Before this role, he spent nearly ten years as CEO of a manufacturing company in the wood industry and since 2002 has served as CEO of a small consulting company. The main topics of his University work are distribution management, quality management and environmental logistics. In 2014 he published the book “E-Mobility in Motorized Private Transport“, followed by the ECAR-studies, an explorative research approach for analyzing new market structures and their influencing factors [www.elecarda.com]. His latest „under-the-radar“-project is “Try-e-Project“, which allows all members of his university to rent a battery electric car free of charge for several days. Exclusively for Game-Changers Radio, Dr. Bongard conducted an online survey: (https://fhludwigshafen.eu.qualtrics.com/SE/?SID=SV_9ppX1gnhQDY848R). View Guest page

Episode Listing:

Daniel Brunnett


Daniel Brunnett currently serves as Business Innovation Consultant at SAP Business Transformation Services. Daniel started his professional career four years ago at SAP Business Transformation Services with the focus on Innovation Management. He was involved in several startup companies and is still working on new projects in his spare time. Within the Business Innovation & Transformation team, his focus is to create technology-driven business model innovations and bring them from idea to market based on Lean Principles. Daniel holds a Master of Arts in Innovation Management. View Guest page

Episode Listing:

Marco Cigaina



Marco Cigaina is Program Manager in SAP Services Innovation. He focuses on service innovation research, innovation management, and integration of stakeholders in the innovation process. Marco holds a Bachelor of Engineering degree with concentrations in enterprise information systems. His professional experience includes technology and business intelligence consulting, enterprise architecture, and program management for strategic initiatives. Marco is the author of the book, “Innovation Management Framework: Enabling and fostering innovation in your company.” View Guest page

Episode Listing:

Ago Cluytens


As RAIN Group’s Practice Director for EMEA, Ago Cluytens helps sales teams build the skills they need to succeed at selling complex, high-end B2B services through sales performance training, coaching and consulting. He is widely recognized as an expert on understanding the buyer's perspective in sales - and on topics like Insight Selling and selling to the C-suite and senior executives. Ago learned his craft through experience. He has worked both sides of the professional services sale as a management consultant and senior executive with Arthur Andersen, Ernst & Young and ING. Through his experience, Ago developed a deep understanding of how large corporations and organizations decide what to buy, when to buy - and who to buy from. Over his career as an advisor and executive, Ago has closed or influenced tens of millions of dollars in sales. He comes from an international background, has lived in six countries, speaks four languages, and holds an Executive MBA from HEC Lausanne. View Guest page

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Jeremy Cox



Jeremy Cox, Principal Analyst at Ovum, leads the research and insights into CRM and its potential for spearheading customer-driven business transformation. After joining Ovum in 2012, he established the broader customer-adaptive enterprise context identifying eight core attributes organizations need to be persistently relevant to their customers: leadership, an engaged workforce, collaborative, sensing capabilities to generate insight and foresight, a superior customer experience, continuous innovation, connected and frictionless processes, and an adaptive enterprise architecture. Before Ovum, Jeremy ran his own transformational CRM consultancy, with clients including HP, Microsoft, Carlson Wagonlit Traveler Services, Pitney Bowes, Honeywell, Eli Lilly, and mid-market firms Goldsmith Williams Solicitors, Camps Solicitors, and Hurst & Co Accountants. He was a principal consultant CRM at KPMG Consulting, held CRM internal consulting roles at IBM, and co-authored “Mid-Market CRM”. View Guest page

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Martin Daum

Martin Daum, a student from Heidelberg, has studied Business Informatics since 2013 at the SRH University and will finish his studies next year. In September 2014, Martin started his career as a working-student in the Global Service Innovation Team at SAP. Martin also did his internship in the same team and is now a working-student again. He visited Design Thinking Workshops, works on projects about Service Innovation, and learned how other companies do and live the Innovation Culture. He now sees the different ways to do innovation and how important it is. View Guest page

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Marc Dietrich

Marc Dietrich is an Innovation Consultant in the SAP Global Services Innovation team. He focuses on Innovation Management as a strategic discipline, trains Design Thinking (DT) to SAP’s Services organization, and runs DT workshops globally with customers and the senior management of SAP. DT influences his life so much that sometimes in a hotel room he heats pizza with an iron. Marc’s roles in SAP Consulting since 2006 include Business and Technology Consultant, Enterprise Architect, Team and Project Lead. He has experience in Banking, Public Sector, Retail and Aviation. He was part of the development team for some core methodologies of SAP, including Business Process Management Methodology and ASAP. Prior to SAP, he worked in a mid-sized software company developing system software for Linux and Windows operating systems and was self-employed for eight years. His professional certifications include Business Process Management and Enterprise Architecture Framework (TOGAF). View Guest page

Episode Listing:

Laurent Dupraz


Laurent Dupraz currently serves as a IS Director for a perfume company. He is heading the “Adaptive Innovation & Culture” initiative with the goal to encourage company internal innovation. Laurent is also in charge of the R&D Competency Center team which serves as the global business partner to the R&D communities, coordinating the planning, delivery and support IS solutions. He started his professional career in the IT industry with a strong focus on telecommunications/networking in the late 1990s. View Guest page

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Thomas Eckert



Thomas Eckert works since 1992 in various roles for SAP SE. This includes roles within development, product management and consulting. During this time, Thomas focused on SAP business applications and gaining respective industry expertise as well as various technology topics.

Nowadays he is acting as Program Manager within Services Innovation, a global function of SAP Services. Design Thinking as a service format for SAP customers was his recent major topic and Augmented Reality might be a next one. View Guest page

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Arkin Efeoglu


Arkin Efeoglu started his career at SAP as a product manager in 2005, responsible for a customer- and partner-oriented business process platform. Four years later he took on an even more customer-proximate challenge with SAP Business Consulting. As a business consultant, Arkin was in CIO Advisory for IT Strategy. In 2012, Arkin took on his current position on business innovation, where he started his extra-occupational PhD on Short-Cycle Design Thinking in parallel. View Guest page

Episode Listing:

Tonja Erismann


Tonja Erismann currently heads the Global Service Innovation team at SAP. She has 15 years of emerging technology management and consulting background with leading global businesses. She’s a domain expert in managing innovation, with focus on creative and design methodologies, strategy design, business model transformation, incubation and governance. She has managed and led multiple innovation initiatives at SAP and with customers, in the areas of Intrapreneurship, Innovation culture, and technology incubation such as Digital, IOT, and Mobile. She has been ranked as high potential at SAP and holds an executive MBA from University of Fribourg in Switzerland, a General Management Certificate from Cambridge University and certifications in Design Thinking and Technology Entrepreneurship from Stanford University - her academic background is in Mathematics, Linguistics and IT. She has lived in Australia, Singapore and Switzerland and is passionate about creating and living change. View Guest page

Episode Listing:

Tonja Erismann


Tonja Erismann is Head of Innovation DNA in SAP’s Global Services Innovation group. She has over 15 years of emerging technology management and consulting experience with leading global businesses. Since joining SAP in 2010, Tonja has worked in SAP strategic initiatives heading programs in the areas of Innovation Management, Mobile, UX and IOT. A senior Design Thinking coach, Tonja holds an executive MBA in ICT from University of Fribourg (Switzerland), in collaboration with University of Cambridge (UK) and East China University of Science and Technology. Her academic background is in Mathematics, IT and Linguistics. She has authored several publications, e.g. "Defining Innovative Mobile Strategies”, “Das Überall-Unternehmen” (Computerwoche), and “The iWorker, the emPLAYee, and the COLLABourer – your Staff of the Future?”. Prior to SAP, Tonja worked in the Telecom and IT industry. She started her career as a Quality Manager in a Swiss mobile software start-up. View Guest page

Episode Listing:

Dr. Julia Goga-Cooke

Dr. Julia Goga-Cooke is an academic, journalist, design thinking coach and entrepreneur. Julia leads Gconsultancy Innovation, an IOEE academy of enterprise and innovation, and AIA network, helping companies grow through innovation. After a career in academia and UN, she served at the BBC for 16 years in various on air and senior editorial and leadership positions. She is passionate about creating networks for learning and innovation, like the world class Future of Work Research Consortium she co-founded and managed for 5 years, where more than 80 global corporations participated. She teaches Innovation Accelerator at Central Saint Martins and Design Thinking at Loughborough University. Her passion for learning has taken her to CSM and London Business School to study Design Thinking Innovation management and creating new ventures, d.school in Stanford on Creating Innovation Spaces and Innovation Games and MIT to study Collaborative Innovation Networks. She holds a PhD in linguistics. View Guest page

Episode Listing:

Raimund Gross



Raimund Gross is working with new technologies and trends since 20 years. At SAP he started as Consultant in customer projects. He is now working in the development area Products & Innovation as Strategic Technology Advisor and Futurist. His focus is to provide functionality and data more targeted to end-users. Specifically he evaluates possibilities that result from wearable computing and augmented reality. View Guest page

Episode Listing:

Natty Gur



Natty Gur is the CIO of The Friedkin Group, where his focus is on using innovation as a vehicle to merge IT into the company’s value chain. Previously, Natty provided enterprise architecture consultancy for companies around the world and tried (without any success) to run a startup providing solutions for the competitive intelligence market. View Guest page

Episode Listing:

Mario Herger


Mario Herger, CEO and founder of Enterprise Garage Consultancy and a resident of Silicon Valley, likes all odd, innovative, artful, inspirational things. He trades in intrapreneurship, creativity, innovation and gamification. He has a PhD in Chemical Engineering and an undergraduate business degree. He has worked for SAP in Germany and California, has experiences with start-ups and founded his own companies. Mario has written 11 books so far. Das Silicon Valley Mindset (in German) elaborates in 400 pages on the elements that make the mindset and how we can combine that with our own strengths. He consults for Fortune 500 companies around the globe, conducts workshops, does analyst reports, and serves as an innovation scout for the latest trends and innovations. Mario is a mentor at the German Accelerator, working with startups from other accelerator including Upwest Labs and Bootstrap Labs. His mission: Assist people making a dent in the universe. Make life and work more fun. View Guest page

Episode Listing:

Paul Hobcraft

Paul Hobcraft, Advisor and Facilitator on Innovation Transformation, simply enjoys innovation. He got ‘hooked’ 12 years ago and it is 100% of his business thinking and activities today. He researches across innovation, looking to develop novel innovation solutions and frameworks where appropriate. His purpose is to support individuals, teams and organizations in their innovation activity, applying what he has learned to further develop core innovation understanding so they can achieve positive and sustaining results. A personal journey of wandering the globe has taken him to live and work in Saudi Arabia, Kenya, Malaysia, Switzerland, the Netherlands, the USA, Hong Kong, Australia, and Singapore. Paul has been voted into the top three bloggers on innovation for 2011, 2012, then for 2013 on a leading Global Innovation Community- Innovation Excellence (IX), and within the top 50 tweeters on the subject of innovation in 2012 and again in 2013 by the IX community. View Guest page

Episode Listing:

Tony Hughes


Tony Hughes is a best-selling author and international keynote speaker. He writes for Top Sales Magazine and they rank him as the #1 influencer of professional selling in Asia-Pacific. He also teaches sales strategy within the MBA program at the University of Technology, Sydney and is the most read LinkedIn author globally on the topic of sales leadership. Tony’s blog has been awarded as a Top 50 in the sales and marketing category and in just 18 months he has built more than 74,000 blog followers within LinkedIn, with one of his posts achieving a quarter of a million reads. Tony has built one of the strongest brands in his field worldwide and he did it by leveraging social media platforms. His insights are based on 3 decades of delivering in the real world, having achieved individual sales records that have never been broken and having held Sales Director and Managing Director for public corporations. He specializes in ‘modernized selling’ with frameworks for building sales pipeline View Guest page

Episode Listing:

Sascha Kiener



Sascha Kiener is Key Account Manager for the leading Augmented Reality company Metaio, based in Munich with offices in San Francisco and Dallas. For the last three years, he has managed Key Accounts and overseen Business Development in the consumer products sector.

Before he joined Metaio, Sascha studied in London for his MSc. in International Business and worked at the Corporate Culture department of Bertelsmann Inc. in New York. View Guest page

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Emi Kolawole


Emi Kolawole is a multi-media professional with over a decade of experience. She has worked in television, web and print media. The founding editor of the Innovations section of The Washington Post, Emi was invited to serve as the editor-in-residence at The Hasso Plattner Institute of Design at Stanford University -- widely known as the d.school. She is currently a senior media designer at the d.school, and works at the crossroads of media and design thinking with a focus on bias (race, gender and sexuality) and creative practice. She designs and facilitates workshops, classes and experiences in addition to running the d.school blog, 'the whiteboard,' which she launched in 2013. Previously, Emi was a producer for PostPolitics at The Washington Post, the associate producer for "Washington Week with Gwen Ifill" and a staff writer forFactCheck.org. Emi is a graduate of The Madeira School, Wellesley College and American University. View Guest page

Episode Listing:

Janaki Kumar


Janaki Kumar is the VP and Head of Design and Co-Innovation Center at SAP Labs Palo Alto. She leads a team of design thinkers and design doers who co-innovate with customers on their strategic user experience and design projects. She is a thought leader in nurturing creative cultures in organizations, and building, coaching and inspiring award winning design teams. Janaki was named one of Silicon Valley’s 2016 Women of Influence by Silicon Valley Business Journal. She is the co-author of the book, Gamification at Work – Designing Engaging Business Software. She was a speaker at a TEDx conference in 2014. She is a co-instructor at Stanford’s Graduate Business School LEAD course on Customer Experience Design: A Neuroscience Perspective. She has authored 20 intellectual property patent applications of innovative user experiences. Janaki has a Masters in Information Systems from Boston University, and was in the Executive Leadership Program at Stanford University. View Guest page

Episode Listing:

Shahar Larry



Shahar Larry, partner at Demaya and a director and partner at Strategy Regeneration, has been leading, teaching, facilitating and consulting in innovation and creative thinking projects since 2005. He has extensive experience in new product and service development, problem solving, innovation strategy, marketing communication and advertising. Shahar has worked with senior management at some of the world’s biggest multi-national companies in the energy, oil and gas, medical devices, food and beverages, technology, pharma, and heavy industry sectors. He splits his time between developing new ventures and working as a consultant and lecturer on innovation, marketing, marketing strategy, internet marketing and value proposition development. He has initiated, set-up and led 3 companies, including a tech start-up in France. He is a board member for NOVA, an NGO consulting to NGOs in Israel. Shahar holds an MBA from INSEAD and a B.A. in physics and philosophy from Tel Aviv University View Guest page

Episode Listing:

Inessa Laukart

Inessa Laukart is studying Business Informatics since 2013 at the SRH University in Heidelberg. During this time she has been a working student at SAP Service Innovation & Design Thinking CoE. The instructive time begun in March 2015 as she chose SAP for an internship. Inessa has gained a lot of experience, worked on many innovation projects, and participated in Design Thinking Workshops. Moreover she has met many interesting people. Now Inessa understands why innovation is so important for the company and people, and why no company will work without innovation. View Guest page

Episode Listing:

Matthew Littlefield


Matthew Littlefield, co-founder, president and principal analyst for LNS Research, has spent his entire career focused on helping manufacturing executives improve their operations through better leadership, business process, and technology capabilities. Over the past three years at LNS, he oversees the overall research agenda and works with many of the world’s leading manufacturers to move their manufacturing and quality operations forward, including: Whirlpool, Newell-Rubbermaid, Harley Davidson, Alcoa, and Starbucks. Prior to co-founding LNS, Matthew led Aberdeen Group’s manufacturing research practice for 5 years, benchmarking hundreds of companies’ manufacturing operations and making actionable recommendations to improve. He started his career on the plant floor, spending 5 years at global manufacturing companies like Unilever and Hood’s Dairy. Matthew received his Masters in Industrial Engineering from the University of Massachusetts. View Guest page

Episode Listing:

Bryan W Mattimore


Bryan W. Mattimore is cofounder and “Chief Idea Guy” of the Growth Engine Company, www.growth-engine.com, a sixteen-year old strategic innovation agency based in Norwalk, Connecticut. A cum laude graduate of Dartmouth, Bryan has written three books on business ideation and innovation process including Idea Stormers, How to Lead and Inspire Creative Breakthroughs, from Wiley Jossey-Bass; and 21 Days to a Big Idea, from Diversion Books. In his innovation consulting career, Bryan has managed over two hundred successful innovation projects, leading to over $3 billion in new sales for a wide variety of Fortune 500 clients, including Kraft, Unilever, Ford, AT&T, BNY Mellon, LVMH, Merck, and Pepsi. https://www.linkedin.com/in/bryan-mattimore-2aa04b1 Articles and interviews: http://growth-engine.com/media. View Guest page

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Dr. Hichem Maya


Dr. Hichem Maya is the head of SAP Business Transformation Services at SAP Europe Middle East and Africa. He leads a number of smart city projects for SAP and contributed to the development of the SAP smart city app and connected cars initiative. Hichem and his team work with organizations such as governments to define and deploy smart government platforms, oil and gas companies to develop digital oil fields, and retailers to get a single customer view and improve sales efficiency. Hichem acquired an extensive experience in technology-driven transformations. View Guest page

Episode Listing:

Cian Mcloughlin


Author of the Amazon #1 best-seller ‘Rebirth of a Salesman’ and a regular sales commentator in the mainstream media, Cian Mcloughlin is the founder and CEO of Trinity Perspectives, a sales consultancy firm with a difference. Cian’s blog was voted one of the Top 50 sales blogs in the world in 2015 and again in 2016 by Top Sales World magazine. He has almost 20 years of B2B sales experience in the technology space, including senior sales and sales management roles with Cognos and SAP. Cian is a passionate proponent of an ethical, honest and authentic approach to sales. View Guest page

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Peter Mittemeyer


Peter Mittemeyer currently serves as Head of Business Innovation & Transformation EMEA at SAP Business Transformation Services. Peter started his professional career 21 years ago as the first product manager for Bionade, the last ground-breaking innovation in the beverage industry since the invention of beer. Later Peter worked as a management consultant in the utilities, music and logistics industry, and then took over the responsibility as head of logistics and manufacturing Europe at a global automotive supplier in Germany. Peter joined SAP in 2009 as Managing Principal Discrete Manufacturing and started to build the business innovation practice at SAP Business Innovation. He works now with the SAP customer base to create technology-driven business model innovations. View Guest page

Episode Listing:

Charles Møller


Charles Møller is a full professor in enterprise systems management and business process innovation at the Department of Business and Management, Aalborg University (AAU) in Denmark. He is researching topics like supply chain management, enterprise systems and business process management and innovation. Charles is the director of the Center for Industrial Production (CIP) at Aalborg University and chairing AAU Production, which is a joint Aalborg University initiative on production. View Guest page

Episode Listing:

Wayne Morris


Wayne Morris is currently an Innovation Director within Service Innovation, SAP Digital Business Services. In this role, Wayne is responsible for finding, evaluating and establishing new ways of doing business by improving the services approach. He maintains a close relationship with product and technology development and drives programs which run cross line of business and board areas. Wayne has recently lead the SAP Internal roll-out of the SAP Innovation Management solution, managed the fuzzy front end of Innovation for services and is a core team member of the Intrpreneurship program inside SAP. Wayne is passionate about innovation and actively maintains a network in the innovation space inside and outside SAP. Wayne’s recent blog: http://scn.sap.com/community/innovation-management/blog/2015/03/26/the-paradox-of-grass-roots-innovation-and-employee-engagement View Guest page

Episode Listing:

Wayne Morris


Wayne Morris is currently an Innovation Director within Service Innovation, SAP Global Services & Support. In this role, he is responsible for finding, evaluating and establishing new ways of doing business by improving the services approach. He maintains a close relationship with product and technology development, and drives programs which run across line of business and board areas. Wayne recently led the SAP internal roll-out of the SAP Innovation Management solution, managed the fuzzy front-end of Innovation for services, and is a core team member of the Intrapreneurship program inside SAP. Wayne is passionate about innovation and actively maintains a network in the innovation space inside and outside SAP. Blog: http://scn.sap.com/community/innovation-management/blog/2015/03/26/the-paradox-of-grass-roots-innovation-and-employee-engagement View Guest page

Episode Listing:

Joerg Niesenhaus


Joerg Niesenhaus coordinates the activities at Centigrade’s North-West branch in Germany and is responsible for the areas of gamification and interaction design. In his role as Head of Gamification he focuses on the evaluation and the conceptual design of user-friendly interfaces incorporating playful design elements to enhance user engagement. Before his time at Centigrade Joerg worked more than 11 years for game companies like Blue Byte, Similis and Ubisoft and participated in the development of Germany’s popular strategy game series The Settlers. Joerg studied Applied Cognitive and Media Science and holds a PhD in human-computer-interaction (HCI). View Guest page

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Özge Ölmez

Özge Ölmez is a working student at SAP Service Innovation & Design Thinking CoE. She studies business informatics (B.Sc.) at the SRH University in Heidelberg and did her A levels with a focus on general sciences in 2013. Due to her prior internship in the same area, Özge joined SAP in March 2015. She has several fields of activity, including coordinating and organizing different parts of projects, such as developing topics and guest engagement for “Innovating Innovation with Game Changers Radio”, and facilitating various workshops abroad. After graduating, Özge plans to receive her Master’s degree in International Business and Engineering (M. Eng.). Our latest blog post: http://scn.sap.com/community/design-thinking/blog/2015/09/07/how-do-we-live-the-innovation-culture View Guest page

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Alejandro Pifarré

Alejandro Pifarré is Chief Principal at the SAP Global Services Innovation Team. He is Coach and Trainer focusing on Design Thinking, Business Model Development and Innovation Management. He has bachelor studies in Marketing, and a MBA degree. Alejandro works for SAP since 2004 performing regional and global roles; and he had before management positions at IBM and Ernst & Young. He has been also an International Business Professor at the “Universidad de Chile”. Alejandro is Italian, born in Argentina, stayed many years in Chile and now lives with his wife in Germany. He was an amateur rugby player and loves the game. Alejandro can be reached at de.linkedin.com/in/alejandropifarre. View Guest page

Episode Listing:

Gopal RajGuru


Gopal RajGuru, founder and Managing Director of Innovate+Grow Group (I+G) since 2000, is a sales educator, consultant, and university professor. He set-up I+G to provide consulting, coaching and training to help clients create new ideas to address unmet customer needs, validate them with customers, position them appropriately in the market, and build awareness through comprehensive inbound and outbound marketing. I+G also helps clients optimise their customer engagement model, and educate their sales teams to capture the value they create through more effective negotiation. Previously, Gopal led a team of consultants at PwC focused on year 2000 project management, optimisation and audit. He led global projects, including one that involved assessing the year 2000 readiness of more than 19.000 external suppliers in 100+ countries. Prior to PwC, Gopal was the Managing Director of international operations for an American software company, generating revenues of more than $100 million. View Guest page

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Claus von Riegen



Claus von Riegen is Vice President and Head of Business Model Innovation at SAP SE. He chairs the BMI Service Center that shapes the design and implementation of new business models across board areas. In this role, he acts as a transformation agent and helps SAP pursue new business models in an agile way – managing the trade-offs with the corporate immune system that focuses on optimizing our current business model. Previously, Claus held various management positions in product development where he most recently was responsible for SAP’s industry standards and open source strategy and drove a number of industry alliances, partner programs and developer network initiatives. He began his career at SAP in 1994 as a developer designing information models and application integration scenarios. Claus holds a master´s degree in computer science from the Braunschweig University of Technology, Germany, and a joint executive MBA from Mannheim Business School, Germany, and ESSEC, France. View Guest page

Episode Listing:

Shawn Robertson


Shawn Robertson is currently the Global Vice President of Management Excellence, Social Selling, and E-Center Optimization for SAP’s fastest growing RTM. His responsibilities include all matters that relate to ensuring the sales leaders have the best tools, processes, and strategies to be successful. Shawn started his management career with SAP nine years ago in Scottsdale AZ. Since joining, Shawn has been a pioneer in building new sales teams for SAP’s most strategic and innovative products and services. In his previous role of Sales Vice President in North America Shawn successfully started and cultivated five unique businesses for SAP from the ground up. These businesses ranged from a channel sales business to starting Cloud Inside Sales. View Guest page

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Avi Rokach

Avi Rokach, Project Manager in Services Innovation, SAP Labs Israel, started working in SAP 11 years ago as a technology consultant at some of the biggest SAP customers like Nike, Shell, Philips, and Sandvik. In the last 7 years, Avi is working in the Services Innovation team, responsible for a variety of innovative related projects like Consulting Self-Service, Social Media Business, Noise to Opportunity, and more. In the last year, Avi is a coach in the Intrapreneurship program in SAP. Avi mentored several teams from different locations and two of his teams are in the 5 finalists who will present their idea next week to the SAP Board. Prior to SAP, Avi worked as an architect and technology consultant to various Israeli startups. View Guest page

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Frank Rust

As a Design Thinker and Innovation Consultant, Frank Rust always aims for the sweet spot at which viability, technological possibilities and customer needs meet. He is the co-founder of a consultancy that focuses on business model innovation and transformation for established companies, with a user-centric methodology using classic strategic management and start-up tools as well as Design Thinking to create innovations that deliver real value. Previously, Frank worked as a Design Thinking Coach and Solution Architect for SAP, supported SAP’s global business development, and advised clients in the US, Canada, Australia, Saudi Arabia, South Africa, and Europe. He holds a Master’s degree (Diplom) from the University of Mannheim, Germany in Business and Computer Science with majors in psychology and marketing. He extended his Design Thinking and innovation skills in the Executive Education program of the Hasso-Plattner-Institute in Potsdam (in cooperation with Stanford University). View Guest page

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Mor Sagmon



Mor Sagmon held various position at SAP in the past 15 years, in Israel and in the U.S., including business development for the public sector and for SAP Research, Senior Consultant, Go-to-Market and competitive analysis, and currently, Academia Relations Manager. Prior to SAP, Mor served as the CIO of a mid-size industrial company. Mor has a B.A. in Computer Science. View Guest page

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Brandon Schauer


Brandon Schauer is the head of Adaptive Path, the influential experience design consultancy and curator of annual design conferences such as UX Week, the Managing Experience Conference, and the Service Experience Conference. As of October 2014, Brandon and the Adaptive Path team are a part of Capital One working to create great human experiences that change banking for good. Brandon has a love of Excel that is unnatural for a designer. View Guest page

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Michel Sérié


Michel Sérié is the founder of InnoLifters, helping companies to integrate innovative capabilities into how they operate, so they can better face challenges in a world that expects customer adaptiveness. In his previous role as Global Head of Service Innovation at SAP, Michel’s team was responsible for finding, evaluating and establishing new ways of doing business by improving the Service concept. He started his career at SAP France in 1989 as a financial consultant. After working as a consultant and at Nestlé, he was part of the founding management team of an SAP-owned startup dealing with marketplaces, B2B and Portals, which grew to over 200 employees. Between 2002 - 2006, Michel set up and ran the European Technology Consulting organisation. He graduated with a Bachelor of Science (International Management) from the ESB Business School at the Reutlingen University after combined studies in France and Germany. Born in Paris, he has lived in Italy, Germany, Switzerland and France. View Guest page

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Lakshman Pachineela Seshadri (Lucky)

Lakshman “Lucky” Pachineela Seshadri, Chief Consultant, Services Innovation, SAP Consulting, is driving Software Solutions and Services Innovation projects with Design Thinking for SAP globally, Social Change projects and a start-up mentor in India. He is a founding team member of SAP India, where he built the pre-sales and consulting organization. He also co-founded SAP Global Delivery and was responsible for its operations. Later he was Head of Innovation at SAP Global Delivery. Prior to SAP, Lakshman held leadership business roles at IBM Global Services, India and Digital Equipment Corporation (India). He is the visiting faculty at the School of Design Thinking, Hasso Plattner Institute, Potsdam, Germany. He teaches Business & IT-Strategy, Enterprise Systems, Strategy and Innovation at the Indian Institute of Management, Bangalore & Calicut and Loyola Institute of Business Administration, Chennai. He earned his Master’s in Technology, Anna University, India. View Guest page

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Itzik Shoshan



Itzik Shoshan is a Program Director at SAP Service Innovation team with responsibility for development of innovative consulting offerings. He focuses on innovating and deploying new services and business models that can increase SAP Consulting operating margin and increasing consulting efficiency. Itzik’s focus in 2014 and probably 2015 is on SAP Consulting offerings for cloud, Internet of Things and Analytics. Itzik holds a BSc. in computer sciences, MBA majoring in Finance. He is also a certified project manager (PMP), a certified Enterprise Architect (TOGAF). View Guest page

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Rajeev Srinivasan


Prof. Rajeev Srinivasan is an adjunct faculty in Innovation at the Indian Institute of Management, Bangalore. He is a member of the National Taskforce on Innovation, and was earlier a member of panel that created India’s first Intellectual Property Rights policy. He is also Chief Consultant at an electronics hardware incubator, funded by the Indian Government to encourage electronics products from India. Rajeev was formerly an employee of Bell Labs in New Jersey. He spent many years after that in Silicon Valley in a variety of marketing, product management, and strategy positions before returning to India. Rajeev graduated from the Indian Institute of Technology, Madras, and the Stanford Business School. View Guest page

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Anastasia Stauffenberg

Anastasia Stauffenberg, Senior Consulting Manager, SAP Germany, has worked over the last 15 years in different Global teams. She has gained substantial experience in driving successful service related projects mainly focusing on UX and Mobile innovations combined with successfully driving Global delivery teams to excellence. In her current position as Global Lead of the UX CoE @ Service Innovation, she is working closely with all SAP teams across all LoBs and regions. The global setup allows her to provide customer support globally. From an end-to-end perspective, she aims at helping customers on their journey to innovation and simplification across all SAP solutions. She also is looking at all aspects that will help the SAP Services organization differentiate significantly from traditional business. She provides coaching and enabling out-of-the-box thinking and breaking new ground, paired with strong understanding of business processes and methodologies, internally and externally. View Guest page

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Yoni Stern

Yoni Stern is a Partner at SIT and SVP Business Development. Since 2001, he has pioneered the strategic development of the SIT approach to help multinationals achieve breakthrough results while developing an organizational culture of innovation. As a senior consultant and facilitator of the SIT method, Yoni has worked with scores of companies including Disney, GE, Johnson & Johnson, Intel, Kraft Foods, and Procter & Gamble. As an adjunct professor at Columbia University, New York, he co-taught the MBA course on “Advertising, Branding, and Creativity” and now co-teaches an executive education course on “Marketing and Innovation”. Yoni has published articles on the SIT method for Biotech, Business Chemistry, Food & Beverages, Paper and Adhesives, and Multi-Cultural Creativity. He holds a B.A. magna cum laude in Psychology and Sociology from Yeshiva University, New York, and an M.A. magna cum laude in Social-Industrial/Organizational Psychology from Bar Ilan University in Israel. View Guest page

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Suraj Sudji


Suraj Sudhi is an alumni of the SAP Intrapreneurship program that nurtures entrepreneurship within the company. As part of this role, Suraj conceptualized and validated a new business solution for SAP and is presently working towards building it as a product. Previously, Suraj has been a IOT business evangelist working to develop new use cases for IOT within SAP and also lead for the SAP Startup Focus program that helped startups adopt SAP technology. Suraj has 6 patents to his name. View Guest page

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Jörg Thienemann


Jörg Thienemann is a partner in Detect Value GmbH, a Business-Intelligence Solution Provider focusing on Business & HR Analytics Solutions. Jörg brings over 25 years of Controllership, Finance and HR Management, and Entrepreneurial experience for service-oriented companies in the information technology and environmental engineering sectors. Previously, he served as Country Finance Manager and Head of Controlling of UK-based Pecaso Group, a leading global provider for SAP HCM Consulting, System Implementation and SAP HCM add-on products. In 2006 when Accenture acquired Pecaso, Jörg took over operational leadership for the new HCMS organization (Accenture Human Capital Management Solutions) across 21 countries with 1000 employees, covering all Accenture offerings for System Integration services for HR, Talent Management and payroll, supporting all leading system. In 2014 he joined SAP’s People Involvement Solution Team as Co-Innovation Partner. View Guest page

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Guy Van Wijmeersch

Guy Van Wijmeersch is Design Director and Director Strategic Marketing in the Operational and Collaborative Space department of Barco Industrial and Government aka Control Rooms and Simulations division of Barco n.v. He started with Barco in 1992 and held industrial designer and design director positions in Belgium, Germany and the USA. Guy holds a Masters degree in product design (Antwerp) and a postgraduate degree of product design from the University of Irvine, California. He is also holds a Masters degree in B2B Marketing. He is member of the Ergonomics Association and Design Management Institute. Over the last 12 years, Guy has been involved in several global signature key projects in control rooms at Reliance, Saudi Aramco, Dubai Police, Telecom South Africa, RWE, National Grid, Airtel and more. View Guest page

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Prof Dr. Wim Vanhaverbeke


Prof dr Wim Vanhaverbeke is a professor in Open Innovation at the University of Hasselt and a visiting professor at ESADE Business School and the National University of Singapore. He has published in international journals such as Organization Science, Research Policy, California Management Review, and Small Business Economics. He was co-editor with Henry Chesbrough and Joel West of the books “Open Innovation: Researching a New Paradigm” (OUP, 2006) and “New Frontiers in Open Innovation” (OUP, 2014). “Open Innovation in SMEs” is due out in 2016. Wim collaborates with partners in universities and companies around the globe. His current research focuses on open innovation in SMEs, innovation ecosystems and open innovation practice implementation. He established the European Innovation Forum with Henry Chesbrough in 2012. The International Association of Management of Technology (IAMOT) recognized him as one of the top 50 authors of technology and innovation management during 2008–12. View Guest page

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