Hotel Guest Personalization: Welcome or Social Media Stalking?
February 4, 2015
Hosted by Bonnie D. Graham
The buzz: Travelers’ TMI
“The customer is #1” is a customer service industry mantra and mandate, particularly for business-to-consumer travel and hospitality staff who are required to greet each visitor by name. But now that their clients willingly share searchable, “TMI”-level personal data on digital media, how and when should the industry use it, if at all? The experts speak.
Deva Senapathy, Infosys: “The best customer service is if the customer doesn't need to call you, doesn't need to talk to you. It just works.” (Jeff Bezos)
Mike Wittenstein, Storyminers: “In work, no matter how hard you try or how much you spend, your brand can’t be any better than what your customers experience.”
Raghu Ramanathan, SAP: “The whole object of travel is not to set foot on foreign land; it is at last to set foot on one’s own country as a foreign land.” (GK Chesterton)
Join us for Hotel Guest Personalization: Welcome or Social Media Stalking?
Coffee Break with Game-Changers, presented by SAP
Wednesday at 8 AM Pacific/11 AM Eastern Time on VoiceAmerica Business Channel
Game-changing technologies are transformational, exciting and disruptive for a reason. They shake up your status quo. They get you thinking about new ways to scale, compete and grow. They move you in amazing new directions.
If you’re not already having a weekly breakfast with game-changers, join us for valuable food for thought, inspiration and information. Learn how you can become the savvy innovator who takes your company across the finish line as you look ahead to the next breakthrough strategy. Coffee Break with Game-Changers, Presented by SAP, is broadcast live every Wednesday at 8 AM Pacific Time and 11 AM Eastern Time on the VoiceAmerica Business Channel.
Bonnie D. Graham
Bonnie D. Graham has been producing and hosting live talk radio since 1998. She is the creator, producer and host of the weekly business talk series, “Coffee Break with Game-Changers, presented by SAP” that debuted in Fall 2011, plus more than two dozen related Game-Changers Radio series also heard on the VoiceAmerica Business Channel.
SAP helps companies of all sizes and industries run simple. From back office to boardroom, warehouse to storefront, operations to finance, SAP empowers people and organizations to work together more efficiently and use business insight more effectively to stay ahead of the competition. We do this by extending the availability of software across on-premise installations, cloud and hybrid deployments, and mobile devices.