Simplifying Your Business: Are Your Leaders Equipped?

April 7, 2015
Hosted by Bonnie D. Graham

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Episode Description

The buzz: Leaders and the bottom line. According to research from SAP and Knowledge@Wharton, 51% of leaders today believe simplification is of strategic importance, yet only 17% feel their efforts have been successful. Why does it matter? Because effectively managing complexity can result in at least a 25% increase in profit margins (BCG 2010). Leaders now need to step-up: learn or enhance their skills around organizational design, analytics, and more. The experts speak. Eric Lesser, IBM: “Either write something worth reading or do something worth writing." (Benjamin Franklin). Josh Bersin, Bersin by Deloitte: “’Culture is the new Black' in today’s data-driven work environment – anything we can do to understand and improve our workplace culture results in higher performance and greater customer success." Kerry Brown, SAP: “If at first you don’t succeed, try, try, again.” (Sir Robert Bruce and William Edward Hickson…) Join us for Simplifying Your Business: Are Your Leaders Equipped?

Transforming Your Business with Game Changers, Presented by SAP

Transforming Your Business with Game Changers, Presented by SAP

Tuesday at 7 AM Pacific Time on VoiceAmerica Business Channel

Game-changing technology strategies are transformational, exciting and disruptive for a reason. They shake up your status quo. They get you thinking about new ways to scale, compete and grow. They move you in amazing new directions.

Join host Bonnie D. Graham as she invites you to take an additional coffee break with game-changers for our special series on a glimpse into tomorrow’s hot business and industry trends, on Transforming Your Business with Game Changers.

Learn how you can become the savvy Transformation Leader who takes your company across the finish line as you look ahead to the next wave of business innovation. Transforming Your Business with Game Changers, presented by SAP, can be heard live on Tuesdays on the VoiceAmerica Business Channel.

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Bonnie D. Graham

Bonnie D. Graham

Bonnie D. Graham has been producing and hosting live talk radio since 1998. She is the creator, producer and host of more than 25 weekly business thought leadership talk series presented by SAP under the banner of Coffee Break with Game-Changers Radio, which debuted in 2011. In a uniquely lively, unscripted roundtable discussion format, Game-Changers offers a broad range of expert business and technology insights to a global business audience.

SAP helps companies of all sizes and industries run better. From back office to boardroom, warehouse to storefront, desktop to mobile device, SAP empowers people and organizations to work together more efficiently and use business insight more effectively to stay ahead of the competition. We do this by extending the availability of software across on-premise installations, on-demand deployments, and mobile devices.

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Episode Directory

July 2015

June 2015

May 2015

Josh Bersin



Josh Bersin founded Bersin & Associates (now Bersin by Deloitte) in 2004 to provide research and advisory services focused on corporate learning, leadership, talent management, and HR technology. Today he is responsible for Bersin by Deloitte’s long-term strategy, research direction, and market eminence. He has been quoted in the Harvard Business Review, The Wall Street Journal, Bloomberg, The Financial Times, BBC Radio, CBS Radio and National Public Radio. He is a popular blogger for Forbes.com, a leading LinkedIn influencer, and is a columnist for Chief Learning Officer magazine. Josh spent 25 years in product development, product management, marketing and sales of e-learning and other enterprise technologies at companies including DigitalThink (now Convergys), Arista Knowledge Systems, Sybase, and IBM. He holds a B.S. in engineering from Cornell University, M.S. in engineering from Stanford University, and MBA from the Haas School of Business at the University of California. View Guest page

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Bill Briggs


Bill Briggs is Chief Technology Officer of Deloitte Consulting LLP. His 16+ years with Deloitte have been spent delivering complex transformation programs for clients in a variety of industries. As CTO, Bill is responsible for helping to define and communicate the vision for Deloitte Consulting LLP’s technology services, identifying and communicating those technology trends affecting clients’ businesses, and shaping the strategy for Deloitte Consulting LLP’s emerging services and offerings. As the former global lead for Deloitte Digital, Bill was responsible for the launch and growth of a global practice that helps clients harness disruptive digital technologies to redesign “business as usual”. Bill authors Deloitte Consulting LLP’s annual Technology Trends report. He earned his undergraduate degree in Computer Engineering from the University of Notre Dame, and MBA from the Kellogg School of Management at Northwestern University. View Guest page

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Brent Brown



Brent Brown, Director of Retail Solutions & Strategy for HP’s WW Enterprise Services Team spanning the entire HP portfolio, is responsible for the creation and development of retail solutions and services for all major retailer market segments. As a 25-year Retail veteran, Brent’s responsibilities include developing program initiative(s) and the deployment within North America and other global geographies (EMEA and APAC). Other areas of focus include partnerships with third party hardware and software vendors, professional service organizations, systems integrators with an overall emphasis on product and services demand generation. View Guest page

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Kerry Brown



Kerry Brown, SAP evangelist and thought leader and Head of Strategy & Alliances Americas, helps companies achieve organizational competency with SAP to create value while becoming a best-run company. An international speaker on change management, learning, social and collaboration, she interacts with diverse global occupational cultures and industries, including many Fortune customers. Previously Kerry has worked directly for Coca Cola Enterprises, Baker Hughes and CSR. For her thoughts on the evolution/revolution of learning and change: http://scn.sap.com/people/kerry.brown/content View Guest page

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Fabian Cortes


Fabian Cortes is an Associate Partner, Customer Engagement and Commerce practice leader for IBM. Fabian has guided multiple Fortune 500 companies with their digital transformation strategies and execution. Fabian is a certified Project Manager Professional and Enterprise Architect. Prior to his current role, he led the Digital Transformation practice for retail, CPG, logistics and life-sciences for a leading offshore IT provider and before that he led the go to market efforts for an eCommerce and marketing optimization engine in the online travel space. Fabian’s approach is to focus on the business and technical opportunities for digital commerce and systems of engagement. Fabian has said that the only way for his practice to be successful is to create dynamic long-term win-win relationships with all involved parties. View Guest page

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Anne Dacy


Anne Dacy is a Partner with IBM in the SuccessFactors Center of Excellence leading go to market activities for IBM’s Distribution Sector. Prior to being named partner, Anne led the HCM Line of Business for the North American Transformation Center of Excellence. Her IBM career began as a program manager and project manager for SAP Human Capital Management implementations and transformation initiatives. Anne has a deep background in global ERP Software Implementations, Program Management, Project Management, Practice Management, and Product Management, with a strong emphasis on Human Resources global deployments along with SAP and SuccessFactors software. In addition she has focused on the process and change management implications of technology implementations. View Guest page

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Dennison DeGregor



Dennison DeGregor is the Worldwide Group Executive for CX Services at HP. He is responsible for next generation CX initiatives that change the way consumers access the brand, enabling the enterprise to drive business outcomes to new levels. Prior to HP, Dennis was the Chief Customer Officer at Bank of America, SVP and Chief CX Officer at Allstate, SVP and Chief CX Officer at Merrill Lynch and VP and Chief CX Officer at Qwest Communications. In his current role, he is responsible for CX strategy and operations that integrate people, process, Big Data, analytics, social, IofMe and digital customer care and marketing capabilities that drive the consumer-facing strategic transformation agenda. Dennis is the author of the breakthrough book, The Customer-Transparent Enterprise, which describes the new operating model required to engage and delight the 21st century social, mobile and digitally-connected consumer. View Guest page

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Ben Dollar


Ben Dollar is a principal in the Human Capital practice of Deloitte Consulting LLP. He focuses on organization design, talent management, and process improvement in manufacturing companies. Ben has helped some of Deloitte's largest defense, automotive, and industrial products manufacturing clients achieve tangible benefits through organization design, process adoption, and human capital management. He holds a BA from Vassar College and an MA from University of Texas at Austin. Ben’s publications include: Revitalizing the STEM Talent Pipeline Through Advanced Analytics; Celebrating success, achievement and potential of women in manufacturing: A leadership view of overcoming the talent crisis and filling the skills gap; Driving Cultural Change and Adoption During Teamcenter Implementations; Changing the Hearts and Minds of Engineers; Attracting, Developing and Retaining STEM Talent through Advanced Analytics; and Talent Management for the Global Manufacturing Industry. View Guest page

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Jennifer Engelhardt


Jennifer Engelhardt is a Partner at IBM, where she serves as the North American Leader for the Transformation Center of Excellence. She has over 17 years of experience as a leader in business transformation and workforce enablement, implementing innovative change and learning technologies such as Design Thinking, Serious Games, and User Adoption Dashboards to accelerate user adoption and competency building. Jennifer has worked across multiple industries including life sciences, consumer packaged goods, retail, and travel and transportation. She enjoys working with executives to define overall program strategy and implementing workforce enablement programs to maximize returns on ERP investments. View Guest page

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Joe Francica



Joe Francica, managing director for geospatial industry solutions at Pitney Bowes, brings over 30 years of experience in location intelligence to support the product management team. He works directly with the sales and marketing organizations bringing an enterprise IT focus in various vertical industry sectors where location intelligence can add significant value and a competitive advantage. Previously, Joe was the editor in chief and vice publisher of Directions Magazine, the most widely read geospatial technology publication, where he founded four conferences and broadcast his insights and perspectives through weekly articles, podcasts and webinars. Joe began as a geologist and later as a marketing executive with large and startup software companies. For the last two years, he served on Huntsville, Alabama Mayor Tommy Battle’s economic advisory board. Joe holds a BA from Rutgers University, MA from Dartmouth and MBA from Cox School of Business at Southern Methodist University. View Guest page

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Troy Fulton


Troy Fulton is responsible for global product marketing of IoT/M2M and mobile SaaS solutions and managed services at Tangoe. Troy has presented on IoT, mobile applications, cloud computing and enterprise mobility at major technology industry events around the world, and has appeared in SC Magazine UK, MacWorld, IT Business Edge, IT Briefcase, and other publications. Troy is also an IoT and mobile thought leader columnist at Information Age (UK). Before Tangoe, Troy led product management for a new mobile device in the home division of Motorola. Since 2007, Troy Fulton has been invited to guest lecture on B2B marketing, innovation, and GTM leadership to undergraduate and MBA students at The College of William and Mary (Marketing faculty ranked #1 by "BusinessWeek" in 2013). A 2006 MBA graduate from The College of William and Mary, Troy earned a BA from Boston College, and a certificate in computer networks from Northeastern University. View Guest page

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Sudeep Gautam



Sudeep Gautam joined HP as VP & GM - Global Enterprise Mobility Services, Advisory and Transformation. He drives the thought leadership and customer engagement to help clients along their transformation journey from traditional workplace to a mobile computing environment. He joined HP from Infosys, where he was most recently the Vice President and Worldwide Head responsible for the Enterprise Mobility practice, including P&L. Under his leadership, the practice delivered over 350 transformational apps across 280 engagements with approximately 35M users worldwide, ranked highest in Strategy in the Forrester Wave report and ranked highest in Execution in the HfS study (Winners circle). Prior to Infosys, Sudeep spent 14 years with Cognizant and was an initial members of their North American Management team. He holds an Engineering degree in Computer Science from Bangalore University, MBA from the University of Texas, and graduated from the Wharton School Executive Management Program. View Guest page

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Cynthia Gee


Cynthia Gee is a Partner within the Global Business Services consulting practice within IBM. She is the global leader for the Learning Services business responsible for the life-cycle of IBM solutions – strategy, design, development, sales, marketing and support. In her prior role, Cynthia led a business development team that developed first of a kind learning and education business ventures in the Asia Pacific Market. Prior to IBM, Cynthia worked for Coca Cola and the US Department of State. She was awarded a United States Patent in 2011 for developing a cloud-based learner support application and business process that leverages data from multiple learning systems and user-generated inputs to enable tailored support for distance learners. The application currently supports more than 200,000 United States Army soldiers and civilians engaged in distance learning. Cynthia holds a B.S. in Systems Engineering and M.S. in Operations Research from The George Washington University. View Guest page

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Stephen Goldsmith



Stephen Goldsmith, Daniel Paul Professor of the Practice of Government and Director of the Innovations in Government Program, Harvard Kennedy School, is a nationally recognized expert on government management, reform, and innovation. Goldsmith currently directs Data-Smart City Solutions, a project working to catalyze the use of data at the local government level by serving as a central resource for cities interested in this emerging field. He previously served as Deputy Mayor of New York and Mayor of Indianapolis, where he earned a reputation as one of the country's leaders in public-private partnerships, competition, and privatization. Stephen has written The Power of Social Innovation; Governing by Network: the New Shape of the Public Sector; Putting Faith in Neighborhoods: Making Cities Work through Grassroots Citizenship and The Twenty-First Century City: Resurrecting Urban America. His newest book is, The Responsive City: Engaging Communities Through Data-Smart Governance. View Guest page

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Michael Gretczko


Michael Gretczko is a Principal in Deloitte's US Human Capital Consulting practice. He focuses on helping clients with large, complex Global Business HR Transformation initiatives using outsourcing, SaaS/ERP/Self-Service Technologies, shared services and process reengineering. Michael also works with organizations to optimize the value they are able to leverage from their special workforce segments such as globally mobile employees and the contingent workforce. He works across industries and has worked on some of the largest and most complex public and private sector HR Transformation initiatives. Michael has experience working with Clients on a wide array of HR Technologies and has been a part of the leadership team on several end to end lifecycle initiatives. Michael graduated from Cornell University with a Bachelor’s Degree in Industrial and Labor Relations. View Guest page

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Daisy Hernandez


Daisy Hernandez is VP of Product Management for SAP Jam, SAP’s social collaboration cloud product, bringing together people, process, data and content to drive business results. She is responsible for driving the product vision and strategy and leading a team who creates solutions to solve business challenges through building meaningful interactions between employees, customers and partners. Since launch in October 2012, SAP Jam has amassed 17.5M subscribers and garnered leader rankings with analysts. Prior to SAP, Daisy held several leadership roles in business operations, engineering program management and software development at high tech and telecommunications companies such as Oracle, BEA, Plumtree, Syndeo, Exicte@Home and Pacific Bell. Daisy graduated from the University of California Berkeley with a BS in Chemical Engineering. http://scn.sap.com/community/abap/blog/2015/06/17/how-sap-jam-provides-value-to-it-an-interview-with-daisy-hernandez View Guest page

Episode Listing:

Nils Herzberg



Nils Herzberg is the SVP and the Global Co-Lead for the Go-to-Market (GTM) for Internet of Things (IoT) at SAP. Nils and his team is responsible for driving SAP‘s IoT solution management and GTM strategy focusing on key scenarios, market units and industries. Previously before his role, Nils has served in a number of senior management positions at SAP since 1997. Most recently, he was responsible for SAP‘s global industry solution management and GTM strategy focusing on the manufacturing industries. He came to SAP from the aerospace industries and strategy consulting. He holds a degree in aeronautical engineering from the Technical University in Berlin, a Masters in aerodynamics from Cranfield Institute of Technology in England, and a MBA from INSEAD in France. View Guest page

Episode Listing:

Drew Hofler



Drew Hofler is Sr. Director, Solutions Marketing, Ariba Network and Financial Solutions. In this role, he is responsible for Ariba’s Network and Financial suite of solutions including AribaPay, the groundbreaking new B2B Payment solution from SAP and Ariba. Drew brings almost 20 years of financial services, operations and software industry experience to SAP. Prior to joining the company, he served as Vice President, Treasury Product Management for PNC Bank and Director, Payment Systems at Tier Technologies. Drew began his career at Thrivent Financial. He has been interviewed and quoted widely in finance and supply chain industry publications around the topics of eInvoicing, Shared Services, dynamic discounting, working capital management, payment and the Networked Economy, and has published a number of articles on these subjects. View Guest page

Episode Listing:

Tim Hood



Tim Hood is Global Vice President of Strategic Technologies, Chief Solution Architect for Retail at SAP. He has more than 25 years of experience in the software industry. Tim held leadership roles in development, architecture and product management organizations during his career. Since 1999, Tim has been focused on providing innovative solutions to the retail industry. Tim is the solution management lead for strategic technologies in the retail industry including In-Memory technology, analytics, mobility, and cloud platforms. Aligned with the strategic technology platforms, Tim is also responsible for ISV partnerships in retail. Tim has been active in the retail industry, including working with NRF-ARTS since 2001, joining SAP in 2006 through the acquisition of Triversity, where he was the lead of the product development organization. View Guest page

Episode Listing:

Bill Jensen



Bill Jensen, “Mr. Simplicity”, makes it easier to do great work. He teaches companies and teams to succeed by doubling their productivity while also pursuing their passions. He has spent the past 25 years studying how work gets done. (Much of what he’s found horrifies him.) Bill is an internationally-acclaimed thought leader who is known for extremely useful content, and his passion for making it easier for everyone to work smarter, not harder. His first book, Simplicity, was the Number 5 Leadership/ Management book on Amazon in 2000. His most recent books — Disrupt! Think Epic, Be Epic and The Courage Within Us — reveal the secrets of success through bold ideas and by unleashing your own greatness. His next book is on The Future of Work. Bill’s personal life fantasy is to bicycle around the globe via breweries. View Guest page

Episode Listing:

Brian Kilcourse



Brian Kilcourse is recognized as one of the top retail technology leaders in the United States. He is a managing partner at Retail Systems Research LLC (“RSR Research”), a company focused on delivering research, strategies, and knowledge for the extended retail industry. Formerly President and Chief Executive of Retail Systems Alert Group (RSAG), Brian is a recognized leader in retail technology practices. He has authored research reports on Cross-Channel Retailing, Supply Chain, Customer Data Security, Business Intelligence & Analytics, Mobility, IT Governance, Workforce Management, Services Oriented Architectures (SOA) and Software as a Service (SaaS). Previously, Brian was SVP and CIO at Longs Drug Stores from 1993-2002.One of the top retail CIOs in the United States during his tenure there, he was named one of the Premier 100 IT Leaders by Computerworld magazine and by Information Week as leader of the #1 retail IT shop in 2001. View Guest page

Episode Listing:

Eric Lesser


Eric Lesser is the Research Director and North American Leader for the IBM Institute for Business Value (IBV), leading a global team driving IBM’s research and thought leadership across a range of industry and cross-industry topics. His most recent research has focused on the impact of analytics, workforce and human capital issues, social business and enterprise mobility. Previously, Eric led IBM’s Global Business Services research and thought leadership, where he focused on workforce and talent management, collaboration and social networking, workforce analytics and the changing role of the HR organization. Eric is one of the authors of Calculating Success: How the New Workplace Analytics Will Revitalize Your Organization (Harvard Business Review Press, 2012) and is an Associate Editor for the Workforce Solutions Review. He received his MBA from Emory University, where he was a Robert W. Woodruff Fellow, and graduated summa cum laude from Brandeis University with a BA in Economics. View Guest page

Episode Listing:

Dante Ricci



Dante Ricci is Senior Director SAP Global Public Services. Dante’s mission is to help empower organizations and people through technology to improve citizen’s lives. Dante has over 19 years of experience in technology holding roles in operations, finance, solution engineering, solution management and marketing. He is on the Corporate Leadership Board for the Capital Area Leukemia and Lymphoma Society Light the Night Walks and the Longwood University Alumni Board. View Guest page

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Thomas Rinn



Thomas Rinn is a Senior Partner at Roland Berger Strategy Consultants and is the Global Head of two Competence Centers – Operations Strategy and Engineered Products/High Tech. He provides consulting to companies in different industries – including high tech and aviation – and has a broad expertise on innovation topics. Thomas has published a wide variety of articles, book contributions and interviews on various topics. He joined Roland Berger more than 16 years ago and is heading the Stuttgart office. He holds two degrees in Business Administration, an M.B.A. from Portland State University and a "Diplom-Kaufmann" from the University of Tuebingen. View Guest page

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Greta Roberts



Greta Roberts, CEO and Co-founder, Talent Analytics, Corp., is responsible for charting a predictive analytics approach and software platform to solving employee challenges. She was elected Program Chair for Predictive Analytics World for Workforce and serves as faculty at the International Institute for Analytics and the International Customer Management Institute (ICMI). Her unique perspective to solving complex, long-term challenges is evident in the firm’s early direction to use analytics to solve “line of business” challenges instead of “HR” challenges, and modeling business outcomes instead of HR outcomes. Talent Analytics focuses on high value, high turnover positions like Sales, Bank Tellers, Insurance Agents, Customer Service Reps and Data Scientists, where reduced attrition or increased performance can yield $ millions in savings. She has been a multi-year presenter at Predictive Analytics World (PAW), keynoting in 2014 at PAW Toronto, the ADMA Global Forum in Sydney, Australia, the INFORMS Analytics Conference and SAP Sapphire Now. View Guest page

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Dinesh Sharma


As Vice President, Digital Economy for SAP, Dinesh Sharma is charged with driving thought leadership, awareness and adoption of SAP solutions for the Digital Economy across industries and lines of business. Previously, he was the Global VP leading Internet of Things product marketing, where he established SAP’s strategy and positioning for this high growth area. A senior technology executive with over 20 years of experience in the industry, Dinesh has managed worldwide business units for large technology companies and founded technology start-ups, including Dynamic Pictures, Inc., which he sold to 3Dlabs. While at ATI and AMD, he drove an increase in market share from 12% to 47% in under two years, while delivering a 5X growth in revenue. Prior to SAP, he held leadership roles at startups in virtualization, big data and distributed computing with heavy emphasis on building Cloud infrastructure and platforms. He has captured over $30MM in venture funding in his entrepreneurial career. View Guest page

Episode Listing:

Nathan Sloan


Nathan Sloan is a principal in Deloitte Consulting LLP's Human Capital practice based out of Charlotte, NC. He has over fifteen years of consulting experience working with companies to determine the organizational and talent priorities required to implement their business strategies. Nathan services clients across all industries, and is also the Human Capital leader for the firm’s Retail & Wholesale Distribution sector. He leads Deloitte’s National Talent Strategies practice where he oversees the development of all talent management solutions. Nathan works closely with Bersin by Deloitte’s research analysts and has presented at numerous conferences on the topics of talent management and performance management. He is a member of the Society for Industrial-Organizational Psychology (SIOP). View Guest page

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Arun Srinivasan



Arun Srinivasan is the Vice President of Marketing and Strategy at Fieldglass. He has experience helping Global 2000 corporations design and deploy enterprise software solutions. His expertise includes SOW spend management, Big Data and the application of continuous improvement methodologies to contingent and services programs. View Guest page

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Deb Stambaugh



Deb Stambaugh is Vice President, Human Resources at SAP. Deb has crafted a non-linear career that has run the gamut from B2B marketing to now a leadership position in SAP HR. She has had experience in Leadership and related pillars of workforce dynamics like employee engagement, and reputation building by focusing on alignment to purpose and meaning. Deb has a passion and belief in the responsibility of social impact of large organizations and doing well by doing good. Deb completed an externship with the (RED) organization and is currently leading efforts around culture building to enable strategy inside of SAP. View Guest page

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Pete Swabey


Pete Swabey is senior editor at The Economist Intelligence Unit. He specialises in technology and has led research programmes on topics including the digital economy, the future of work and decision-making in business. He also hosted the digital skills roundtable discussion at The Economist's Talent Management 2014 event. Before joining the EIU in October 2013, Pete was editor of Enterprise IT magazine and website Information Age. He studied psychology at university, and is interested in the impact of technology on human thought and behavior. View Guest page

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Beth Thiebault



Beth Thiebault is a Principal in Deloitte Consulting’s Minneapolis office, serves as our Chief Inclusion Leader, and also leads Deloitte’s Global SAP / SuccessFactors practice. With over 27 years of combined industry and consulting experience, Beth specializes in large Human Resource transformation areas of the business and corporate functions and their enabling technologies. She assists clients in building and sustaining competitive advantage through the efficient and effective deployment of human capital by aligning the human resources strategy, organization, structure, processes, programs, and technology into an overall HR Service Delivery Model. View Guest page

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Kevin Wheeler



Kevin Wheeler is a globally known speaker, author, futurist, and consultant in talent management, human capital acquisition and learning & development. He has founded a number of organizations including the Future of Talent Institute, Global Learning Resources, Inc. and the Australasian Talent Conference, Ltd. He writes frequently on LinkedIn, is a columnist for ERE.net, speaks frequently at conferences and events globally, and advises firms on talent strategy. Prior to his current work, he had a 20+year corporate career in several Bay Area tech and financial service firms. He has also been on the faculty of San Francisco State University and the University of San Francisco View Guest page

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