Customer Communications 101 with Steven Gaffney

June 29, 2015
Hosted by Kelly Riggs

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Guest Information

Episode Description

Steven Gaffney joins me again on #BizLockerRadio, this time to talk about how to effectively communicate with a customer when problems arise. Steven will present a methodology you can use over and over to deal with customer issues. Don’t miss it! Anyone who works in sales knows that things can go wrong with a customer; failure at some point is inevitable. So, how do you handle those situations? How do you turn a problem into a solution that strengthens that customer relationship? This is Customer Communications 101, and Steven will tell you what it takes to successfully navigate the challenges that arise when bad things happen with a customer.

BizLocker Radio

BizLocker Radio

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Hosted by Kelly Riggs, BizLocker Radio is the show with compelling conversations and cutting edge business content you can use to improve your business performance TODAY! "A tip of the cap to this podcast. It’s a grand slam for sure!” "A phenomenal host.” “Hard-hitting and action-packed.” Kelly invites world-class thought leaders onto the show and uses his award-winning interviewing experience to create high-energy business conversations. The result? Riveting conversations and ideas you can use right now to improve your own business results. The show features phenomenal guests from the fields of leadership, sales, marketing, social media, and more. And don’t miss the “Xs and Os” segment with Miles Austin, the Web Tools Guy. Each week, he introduces yet another productivity tool that can take your business to the next level.

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Kelly Riggs

Kelly Riggs

Kelly Riggs is a sales strategist, a highly sought after business performance coach, and founder of Business LockerRoom, Inc. As a former corporate executive and entrepreneur with a strategic perspective, Kelly’s track record is clear – he get RESULTS. He is also a highly acclaimed, content-rich, platform speaker; a dynamic thought leader in the fields of leadership, business development, and strategic planning; and a guy who has both succeeded and failed as an entrepreneur. Achievements: A two-time national Salesperson-of-the-Year and award-winning sales executive, Kelly has spent the last seventeen years coaching, training, and mentoring business leaders. He has written two books: "1-on-1 Management™: What Every Great Manager Knows That You Don't" and "Quit Whining and Start SELLING! A Step-by-Step Guide to a Hall of Fame Career in Sales.” For more information, visit www.BizLockerRoom.com.

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